Talkdesk
TalkdeskExternal reviews
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Talkdesk is easy to use
What do you like best about the product?
Easy user interface when handling calls and reports!
What do you dislike about the product?
The downside to Talkdesk is the Callbar being pushed to the back or forcing itself to the front on screen
What problems is the product solving and how is that benefiting you?
Communication with customers is streamlined and benefits the customer relations
I am very pleased to use Talkdesk. Best app on my service. Really fast and simple
What do you like best about the product?
Simples of this application, best for us. I hope that we will continue to use this app. I have use several apps and this i simplest and best aplication. Best regards.
What do you dislike about the product?
There is nothing to dislike. No bugs, everything is working fine. Quality sound in app. I am glad to use this app and I will stay your user and thanks for everything
What problems is the product solving and how is that benefiting you?
If there is a problem, your support will handle it right and we always had a fast response with your support and problem are solved emediately. Thank you for everything
Recommendations to others considering the product:
Everything is at maximum level.
Talkdesk Is OK
What do you like best about the product?
Built in call recording is useful to have.
What do you dislike about the product?
It is difficult to pull up customer info using the default system.
What problems is the product solving and how is that benefiting you?
Talkdesk is providing a neccessary service. We need some kind of VOIP phone to call customers. THis gets the job done.
Talk desk can be difficult to use sometimes.
What do you like best about the product?
I like the fact that it can show you different areas from where the call came from. I also like the fact that you can pull reports right from it. It helps when you can separate callers into their own groups.
What do you dislike about the product?
I do not like how other people can change your status if they are not management. I also dont really like the fact that you have to enter all the call groups versus highlighting them to pull reports.
What problems is the product solving and how is that benefiting you?
I have solved a lot of issues with people that have hung up. It helps to be able to replay calls and go back in the conversations and listen. It really helps too when it was an angry customer.
Recommendations to others considering the product:
Get to know the system before you jump in!
good service
What do you like best about the product?
The app works and it helps our business communication with our clients on a daily basis.
What do you dislike about the product?
What is disliked is that the software takes time to learn.
What problems is the product solving and how is that benefiting you?
Customer communication
Great system with a good overview (agent status)
What do you like best about the product?
What I like the best = you can everything in 1 view so it makes it easy to spot people out of adherence so we can flag them to the TL's. I like the inbound contact counter Aswell we use those numbers for reports
What do you dislike about the product?
What I dislike is you can only use 12 widgets. We got over 1500 agents working so I have to split some agents on a different dashboard so we have the best view possible
What problems is the product solving and how is that benefiting you?
We can see agents in a quick view of what an agent is doing The benefit is that we can flag agents who are too long in break or aftercall. We can use talk desk for our reports to see the wider picture
A Talkdesk Admin experience
What do you like best about the product?
Talkdesk has a useability factor offered by no one else. As a Talkdesk admin, processes are quick, simple and easy to use. Whether that is setting up new users, developing custom dashboards from the broad range of reports or setting up custom workflows to ensure each call is being diverted to the correct department. Talkdesk does not fall short on added features.
What do you dislike about the product?
As an admin, I have found that new request for system features, upgrades and new report requests has been slow. The process in which requesting these changes is good. Talkdesk offers a community site whereby admins alike can submit report/change requests which is simple and easy to use. However, the rate at which these requests could be developed has room for improvement.
What problems is the product solving and how is that benefiting you?
Talkdesk has integrated with our Salesforce platform which has vastly improved how we analyze our calls and data. We have also worked with talkdesk on developing the auto dialer system. Once we are confident as a business we can roll this out we foresee that this is going to greatly improve the efficiency of some of our outbound teams.
Recommendations to others considering the product:
Recommend working with the support teams on your business requirements for reports. Although the reports are broad as a business we found there are still a handful of reports we would use daily that are not currently available.
Talk Desk - light, easy to use, but falls a bit short on reporting
What do you like best about the product?
Moving away from a telephony system that was based on hard phones, a bulky infrastructure (hosted in house) and a plethora of maintenance, Talk Desk was a breath of fresh air in its simplicity and lightweight back end.
What do you dislike about the product?
Where Talk Desk falls short is the reporting. It feels like a juxtaposition and the ugly duckling to the rest of the Talk Desk family; there are far too many reporting options but bizarrely misses absolutely "must-haves" such as being able to search via a customer's telephone.
What problems is the product solving and how is that benefiting you?
Another small issue we've had to solve in Talk Desk is the inability to assign Studio flows to individual agents. In our business, this is not a necessity but I can certainly see the business use for this. Hopefully, this is a feature that Talk Desk will consider when moving forward.
Recommendations to others considering the product:
If you're looking for a telephony product to replace the typical PBX, hard phone - make sure you consider Talk Desk! For all of the reasons above, but also due to the customer services qualities of the Talk Desk team. They are ever expanding and have always been a joy to work with.
Reliable Support
What do you like best about the product?
Very easy to communicate issues with the support team. Most fixes will happen within a short time frame as to not impact the business flow.
Very easy to use interface!
Very easy to use interface!
What do you dislike about the product?
There are issues every now and then with the Dashboard. Should have implemented permanent fixes by now. Even though the solutions come fairly quickly, the issues can impact the business performance at times.
What problems is the product solving and how is that benefiting you?
Clear and efficient communications with clients and customers where technical support or business solutions are provided.
Quality check can happen with a few clicks as the calls are recorded and are available for review.
Quality check can happen with a few clicks as the calls are recorded and are available for review.
Recommendations to others considering the product:
Go for it. The best of it's kind. Updated and in allignment with current trends.
Reliable
What do you like best about the product?
Talkdesk is a reliable tool that is a must-have to any business looking into switching from desk phones to a web-based phone system. The reports are amazing!
What do you dislike about the product?
Like everything, Talkdesk isn't 100% or 10/10 however, their support is top-notch and responds quickly if there is an issue.
What problems is the product solving and how is that benefiting you?
We love using all the reports to help us with goals and metrics for each customer service agent.
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