Talkdesk
TalkdeskExternal reviews
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Talkdesk is easy
What do you like best about the product?
It's really great how you can interconnect all your needs, and have them connected in a user-friendly way. Every interaction gets registered with no manual work. It's super easy.
What do you dislike about the product?
I like everything. Maybe a scan test could be added. But besides that, there's nothing I dislike. It would be good also to be able to convert the time of interactions to different countries.
What problems is the product solving and how is that benefiting you?
As reviewed previously, I find really useful that interactions get automatically registered. There is almost to none errors in the calls, no noise, no disconnections. It's really good.
Recommendations to others considering the product:
My recommendation is for people to give it a try and compare it with other services. They will find it more intuitive and easy to use.
Bassias review
What do you like best about the product?
The ease of functinality, lines are clear and not blurred or with interferance and transferring calls etc is seamless.I use this software with salesforce and it is seamless.
What do you dislike about the product?
Sometimes there is a slight lag when ending the call and going to log notes, that could be improved on. Sometimes i think it would be great to be able to edit the talk desk appearance to better bring attention to it, minimising functionality or lock to bar
What problems is the product solving and how is that benefiting you?
Assisting clients in solving problems, helping with sign ups and walking through their side of things. Talkdesk feeding the clients calls straight to me is very helpful to avoid further back and forth unnecessarily.
Recommendations to others considering the product:
This is a very easy system to use, it works well with other call centre programs such as salesforce and is highly functionable.
talkdesk is easy to use and user friendly
What do you like best about the product?
that we can download reports and keep track of our agents
What do you dislike about the product?
nothing at all very user friendly and easy to handle
What problems is the product solving and how is that benefiting you?
able to see the status that my agents are in and the use of that status
Recommendations to others considering the product:
yes, it allows for it to be basic but as well if you need more insight we can always go to reports
"Call Center Certified for sure"
What do you like best about the product?
It's very user-friendly. Easy to understand and gain knowledge about it
What do you dislike about the product?
When it comes to running reports you have to select the number of days that your reviewing instead of allowing you to choose the date
What problems is the product solving and how is that benefiting you?
Easy to filter between different sites and easy to monitor agents that are on calls. The benefits are that you don't have to be going through all users only selected users.
Really easy to use.
What do you like best about the product?
It's so easy to monitor all agents with the reporting tab and to quickly move the tiles around to match your workflow. The call bar for Zendesk is also pretty useful, we don't need to leave our tickets to make a call. Good stuff!
What do you dislike about the product?
I can't think of anything really. It's pretty straightforward and customizable. I never had any issues with Talkdesk, only with permission stuff that people didn't set it up correctly.
What problems is the product solving and how is that benefiting you?
Monitoring agents that are not taking calls or taking too long to answer the phone. The benefits are that I can easily identify who is not working up to expectations.
Recommendations to others considering the product:
Take some time to learn it.
It gets the job done
What do you like best about the product?
I like that it's easy to set up real-time dashboards to easily monitor call groups. I am able to set up multiple dashboards in order to watch several different groups of call types.
What do you dislike about the product?
The reporting is a little hard to get used to at first. Learning what reports will provide what data was time consuming and then I still have problems in creating adhoc reporting on my own.
What problems is the product solving and how is that benefiting you?
Being able to differeniate calls from our internal groups to those that are handled by an outside vendor was a pressing issue that was recently solved. Having everything in one program has been awesome. Setting up call taker profiles is a breeze as is setting up an IVR.
Recommendations to others considering the product:
It's a good product with a slight learning curve but they offer great support.
Great experience, all you need at just one click.
What do you like best about the product?
Easy to use, very quick and manageable, you can find everything you need.
What do you dislike about the product?
The app gets stuck sometimes when you are in the middle of a call.
What problems is the product solving and how is that benefiting you?
We can keep track of the agent's activities with Talkdesk. we don't need to have multiple apps to do so.
Easy to use yet a robust customer support tool!
What do you like best about the product?
Integration capabilities with external CRM tools like Salesforce which we use for our customer support
What do you dislike about the product?
It would be great if the product has the ability to edit call notes for a previous call.
What problems is the product solving and how is that benefiting you?
Helping our customers successful in tracking/managing their assets with timely support
Talkdesk recommendation
What do you like best about the product?
I like the fact that talk desk is user friendly and does not usually have many technical issues. You can also monitor team members and give reports on their productivity.
What do you dislike about the product?
One dislike of using talk desk is the fact that in order to check the amount of time a Team member is on a particular status they have to be signed in on both talkdesk and callbar.
What problems is the product solving and how is that benefiting you?
one problem I have been solving with talkdesk is trying to identify a way in which I can see the overall progress of all team members in a graph format, not just a worded report.
Recommendations to others considering the product:
I recommend using talkdesk
Talkdesk
What do you like best about the product?
Ease of use and all voicemails in one place
What do you dislike about the product?
Interface is boring and the system seems to be running on old software
What problems is the product solving and how is that benefiting you?
Keeping all messages organized and enabling our CS/Sales teams to receive calls/messages from the queue more effectively
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