Contact Center AI Platform
Cresta IntelligenceReviews from AWS customer
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Cresta A.I.
What do you like best about the product?
Cresta has helped our Reservations Team improve conversion by almost 5 points since inception. Our leaders love Cresta Director to manage their teams better, saving time and helping with retention.
What do you dislike about the product?
Currently, there are no dislikes. Cresta seems to listen to our team members and leaders to build what we need specific to our business, and they do it at lightning speed.
What problems is the product solving and how is that benefiting you?
Cresta is customizing our call flows, hints, and transcripts, allowing us to have real-time coaching with our team members. Doing this has proved invaluable to both our sales agents and our leaders by saving time and helping our agents book more effectively.
Cresta is a game changer. From a leader perspective, having the ability to surf through is awesome.
What do you like best about the product?
The agent scorecard. This feature has allowed my leaders to be able to delvier a coaching in a fraction of the time it used to take. Cresta crushes their competitors.
What do you dislike about the product?
Not that I dislike but the transcribing accuracy of the transcript could use some help. Its has improved immensely but still has a bit to go to be 100% accuarte.
What problems is the product solving and how is that benefiting you?
Coaching preperation duration. Agents scorecoard. Yes, we have see a uptick in production. Yes, the coaching have been much more productive. Yes, it has improved.
Cresta the Timesaver and Organizer!
What do you like best about the product?
Cresta helps us doing our jobs more effectually. For the agents on the team, it helps guide them through their phone calls. For leaders, it helps them to monitor the agents phone calls and provide timely coaching’s.
What do you dislike about the product?
I wouldn't say their are any downsides to Cresta, it is AI, so it learns over time and gets better each day. This will improve the transcriptions of the calls.
What problems is the product solving and how is that benefiting you?
One of the biggest wins for us would be the time saved to coach an agent. This prior would take 15-20 minutes to pull a call, review it and document the details of the call. With Cresta, you have the ability to coach an agent right on the call in the Director screen, it auto saves as you go to never lose where you were. This has reduced the time to 5-10 minutes to prepare this for the agents.
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