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Contact Center AI Platform

Cresta Intelligence

Reviews from AWS customer

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    Jeremy R.

Cresta is a game changer. From a leader perspective, having the ability to surf through is awesome.

  • May 27, 2022
  • Review provided by G2

What do you like best about the product?
The agent scorecard. This feature has allowed my leaders to be able to delvier a coaching in a fraction of the time it used to take. Cresta crushes their competitors.
What do you dislike about the product?
Not that I dislike but the transcribing accuracy of the transcript could use some help. Its has improved immensely but still has a bit to go to be 100% accuarte.
What problems is the product solving and how is that benefiting you?
Coaching preperation duration. Agents scorecoard. Yes, we have see a uptick in production. Yes, the coaching have been much more productive. Yes, it has improved.


    Valerie H.

Cresta the Timesaver and Organizer!

  • May 27, 2022
  • Review provided by G2

What do you like best about the product?
Cresta helps us doing our jobs more effectually. For the agents on the team, it helps guide them through their phone calls. For leaders, it helps them to monitor the agents phone calls and provide timely coaching’s.
What do you dislike about the product?
I wouldn't say their are any downsides to Cresta, it is AI, so it learns over time and gets better each day. This will improve the transcriptions of the calls.
What problems is the product solving and how is that benefiting you?
One of the biggest wins for us would be the time saved to coach an agent. This prior would take 15-20 minutes to pull a call, review it and document the details of the call. With Cresta, you have the ability to coach an agent right on the call in the Director screen, it auto saves as you go to never lose where you were. This has reduced the time to 5-10 minutes to prepare this for the agents.