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Cresta the Timesaver and Organizer!
What do you like best about the product?
Cresta helps us doing our jobs more effectually. For the agents on the team, it helps guide them through their phone calls. For leaders, it helps them to monitor the agents phone calls and provide timely coaching’s.
What do you dislike about the product?
I wouldn't say their are any downsides to Cresta, it is AI, so it learns over time and gets better each day. This will improve the transcriptions of the calls.
What problems is the product solving and how is that benefiting you?
One of the biggest wins for us would be the time saved to coach an agent. This prior would take 15-20 minutes to pull a call, review it and document the details of the call. With Cresta, you have the ability to coach an agent right on the call in the Director screen, it auto saves as you go to never lose where you were. This has reduced the time to 5-10 minutes to prepare this for the agents.
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