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Very fun for clients
What do you like best about the product?
Once uploaded and online, the navigation is intuitive and excellent for previewing real estate.
What do you dislike about the product?
For multi-floor scans, it would be better to have a plan view navigation, similar to google maps street view having a little key map to also navigate where you are.
What problems is the product solving and how is that benefiting you?
Matterport also helped sell real estate during lockdown and various risk management as we navigate the pandemic. Potential clients could preview the various buildings in our portfolio with efficiency, and then use it to filter down the number of actual in-person tour locations.
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Versatile and powerful. There's a reason it's so expensive.
What do you like best about the product?
The best thing about Matterport is the quality and versatility of your 360 images. We use them in our advertising, marketing and sales and the videos are really impressive.
What do you dislike about the product?
Of course Matterport is very expensive. This is not a surprise. It might be nice if they would offer a few more options for people or companies just getting started out. The cost of the equipment is one thing... the cost of hosting is another.
What problems is the product solving and how is that benefiting you?
We are creating amazing visuals for our clients that help sell and promote their businesses. The benefits we have realized include grabbing the attention of our audience and really wowing them.
Matterport - the best 360/3D model solution on the market
What do you like best about the product?
Fully "walkable" floor plan, with measurement tools, making virtual home inspections for adjusting or virtual walkthroughs for real estate easier than ever before.
What do you dislike about the product?
It takes a good deal of time (initially) to fully capture an entire dwelling or building. Often these homes are in states of disrepair and without power and modding the Matterport camera with your own lighting will be necessary in order to capture the space.
What problems is the product solving and how is that benefiting you?
Creating fully "walkable" floor plans for use in scoping, measuring, and creating an estimate, all of which can be shared to anyone with al ink to the space. It makes allowing someone outside of your organization to view the interior of a property extremely easy.
Recommendations to others considering the product:
If you are an insurance adjuster, appraiser, Umpire or real estate agent Matterport will change how you handle your claims or display your properties. It is expensive, but you get what you pay for.
Customer Service is TERRIBLE!
What do you like best about the product?
Camera works fine and the images are good.
What do you dislike about the product?
I have called the customer several times to get the account switched to my associate's credit card and the people fielding calls are CLUELESS. English is clearly not their first language and they have trouble understanding how to do anything. Despite 3 phone calls, my credit card is still being charged for the service!
What problems is the product solving and how is that benefiting you?
360 VT for my clients.
Pretty much changed the game for the real estate industry
What do you like best about the product?
How easy it is to navigate and how realistic all the 3D tours are
What do you dislike about the product?
Nothing much to dislike. If anything, I wish I could NOT see the camera sometimes - even though it doesn't really matter.
What problems is the product solving and how is that benefiting you?
Visualizing real estate in 3D
Details We Didn't Even Know We Needed!
What do you like best about the product?
Working for an architectural/engineering company, it has been fantastic to send just one person out to a job site to scan, then have everyone else on the team be able to visit the site virtually. No longer do we need to only rely on outdated record drawings and partial models the client *might* have, but now we can scan the entire site and get all the information, including details we might not realize we need at the beginning!
What do you dislike about the product?
The Pro2 camera uses infrared light, so sunlight confuses it. Because of this, the Pro2 camera can only be used indoors, but we're looking into a lidar camera to be able to scan outdoors.
What problems is the product solving and how is that benefiting you?
Throughout the lifespan of a project, anyone can virtually visit a site to verify details. In past jobs, we'd send a team out to a job site to take hand measurements, hundreds of pictures, and sketch up what the existing conditions are. Then, back in the office, all that data would typically be handed off to someone else, who didn't know the job site, to recreate in a CAD program. Now, we can download the Matterpak and import the point cloud into cad, to get a truly digital twin model.
Matterport Review
What do you like best about the product?
The concept of the software is really impressive. We have used Matterport to market many homes listings and people are always impressed with the software and the design.
What do you dislike about the product?
The plans they offer are extremely limited. I believe they only have 3 options to choose from and the pricing for these does not make any sense. Typically things get cheaper the more you purchase, but Matterport is the exact opposite.
What problems is the product solving and how is that benefiting you?
Clients can virtually walk through a home without having to step through it. This is very convenient for out-of-state clients.
Recommendations to others considering the product:
The app can be extremely glitchy! There were many occasions where we had to rescan rooms multiple times because the Matterport app was not working properly. You also have to have an iPhone to use the app. It is not compatible with Android which is extremely disappointing. We had to purposefully go out and buy an iPhone in order to use Matterport. I personally don't care for iPhone, I prefer Galaxy phones, so this was very frustrating.
happy customer, mainly
What do you like best about the product?
the quality and ease of use and the extra features
What do you dislike about the product?
being tied down to the platform at such a high price
What problems is the product solving and how is that benefiting you?
distance selling
TAKES YOUR MONEY FOR NOTHING
What do you like best about the product?
DO NOT USE MATTERPORT - they will take your money and not provide refunds even if you do not use their service and app. NOT COOL for a small business owners!!!! #MATTERPORTSUCKS #Matterportisgreedy #Matterportisaripoff
What do you dislike about the product?
CUSTOMER SERVICE & NO SELF BRANDING SUCK
What problems is the product solving and how is that benefiting you?
THEY TOOK MY SMALL COMPANIES MONEY AND DIDN'T PROVIDE REFUNDS OR SELF BRANDING.
Recommendations to others considering the product:
NO DO NOT USE - they take your money even if you do not use it and there is no self branding. Very expensive too.
Paid €3,581 used once, it`s not working, wrote to customer support on 13.11 today is 20.10 no news!
What do you like best about the product?
I am not sure as I could use it just once.
What do you dislike about the product?
I am sorry for the long comment but I am very disappointed in this company, in their product and services, and I want to clearly explain why!!!
There where a problem with the camera, when I turned it on and connect to IPod pro, instead of the scan button on the capture application it says unplug the camera, while the camera is not plugged in. I have tried to shut down it and start again several times, both the camera and the iPod, but nothing changes.
The software is updated , the camera is mounted on the tripod and 98% charged, same for the iPad.
I have used the camera only once. There were no any accidents with it The camera was guarded safely and clean in the original box. I have contacted about this issue to the customer support on 12.11 , they opened a ticket on 13.11 , I wrote them again on 17.11 today is 20.11 , till now there's no any news from them (8 days).
I have told them that I am working as a self employed and at about 10 days ago I have signed a contract with a big real estate company. Now I will lose them, because for sure they will not wait for me months.
I took a loan and invested into this camera, which coasts €3581, tripod €200 and also IPod pro €1300 as you need to be able to operate the Matterport camera. So in total about €5000 (for my country the average salary is €1200). I hoped that the camera and the customer support service for which I am paying €75 monthly, will not make for me problems.
There where a problem with the camera, when I turned it on and connect to IPod pro, instead of the scan button on the capture application it says unplug the camera, while the camera is not plugged in. I have tried to shut down it and start again several times, both the camera and the iPod, but nothing changes.
The software is updated , the camera is mounted on the tripod and 98% charged, same for the iPad.
I have used the camera only once. There were no any accidents with it The camera was guarded safely and clean in the original box. I have contacted about this issue to the customer support on 12.11 , they opened a ticket on 13.11 , I wrote them again on 17.11 today is 20.11 , till now there's no any news from them (8 days).
I have told them that I am working as a self employed and at about 10 days ago I have signed a contract with a big real estate company. Now I will lose them, because for sure they will not wait for me months.
I took a loan and invested into this camera, which coasts €3581, tripod €200 and also IPod pro €1300 as you need to be able to operate the Matterport camera. So in total about €5000 (for my country the average salary is €1200). I hoped that the camera and the customer support service for which I am paying €75 monthly, will not make for me problems.
What problems is the product solving and how is that benefiting you?
No benefits, just negative impacts!!!
Recommendations to others considering the product:
If you want to pay for the camera which will work only once and every month pay for unprofessional customer service, do that.
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