Pega Cloud
PegasystemsExternal reviews
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Robust but not that reliable
What do you like best about the product?
The integration of PEGA Robotics within Visual Studio is perfectt. Allows you to develop in multiple frameworks to bring a better RPA product. The visual tool is perfect to a better design of the solution.
What do you dislike about the product?
The PEGA robotics tool is very ambiguous in terms of application. When a function is implemented, the reality is different from the documentation or the "theorical" description. Hard to develop with accuracy with this kind fo problems. The controls interrogated for the RPA features, fails a lot.
What problems is the product solving and how is that benefiting you?
We were using PEGA robotics to develop RPA solutions within the company. RPA projects with the call center, taxes and Human Resources departments to automate processes.
Recommendations to others considering the product:
Try to make a benchmarking with other RPA tools and decide which one is best suited for your applications. Other tools like Ui Path, Automation Anywhere or Blueprisim would do a good benchmark
I started using Pega from past 3 and half years
What do you like best about the product?
It is one of the best tools around to build a good application. Can be used for banking, insurance etc domains
What do you dislike about the product?
There is nothing i dislike in pega platform. It is highly recommended to use as it takes less time to code.
What problems is the product solving and how is that benefiting you?
Provide proper UI to end user and helps in problem solving of customers more efficeinetly
Pega PRPC
What do you like best about the product?
Built for change. Pega is meant for re usability.
What do you dislike about the product?
New verisons of Pega. Upgarding from lower version to higher version is a complex task
What problems is the product solving and how is that benefiting you?
Banking services
Recommendations to others considering the product:
Very good product.
Pega - Build for change
What do you like best about the product?
Easy to develop and easy to change. One can build enterprise level applications.
What do you dislike about the product?
Dislikes are less. UI is bulky sometimes. And cross element communication is tricky.
What problems is the product solving and how is that benefiting you?
Banking, end to end customer support
Pega marketing delivers great results
What do you like best about the product?
Scalable, powerful, modern platform. Lots of new innovations coming up as new releases constantly from Pega.
What do you dislike about the product?
Lack of expert resources in some countries
What problems is the product solving and how is that benefiting you?
marketing automation, next best action. improved customer satisfaction and better use of marketing money.
Intelligent robotic automation
What do you like best about the product?
Robotic automation that brings large improvement in business processes.
What do you dislike about the product?
Lack of flexibility. In certain instances (especially having to do with security) there are limitations.
What problems is the product solving and how is that benefiting you?
Automated solutions to complicated use/business cases.
We developed 20 applications in Pega Platform including customer service module.
What do you like best about the product?
business rule engine really helps to meet changing business need w/o code changes.
What do you dislike about the product?
maintenance and finding skilled developers
What problems is the product solving and how is that benefiting you?
reduce cycle time in system changes to meet changing business need.
Recommendations to others considering the product:
This is great platform to empower you business team take control on system changes.
PEGA is a reliable COTS product that provides BPM capabilities for numerous industry platforms
What do you like best about the product?
Rapid deployment of standard BPM capabilities for targeted Healthcare programs that allowed ability to customize workflows for those user specific needs/requirements. Ability to implement 508 compliant applications.
What do you dislike about the product?
Ability to hire Pega Developers who are US citizens
What problems is the product solving and how is that benefiting you?
Ability to deploy quickly applications that meet current and future healthcare appeals processes.
Pega
What do you like best about the product?
Automation capabilities and AD integration for user access
What do you dislike about the product?
NA - just getting started with bringing the application onboard
What problems is the product solving and how is that benefiting you?
Regulatory, compliance and efficiencies
Technology is great; but licensing is a nightmare
What do you like best about the product?
One of the best RPA technologies around. In fact, this is the only platform (commercial) available where in code injection is the technique used and it is always 100% accurate. Highly reliable.
What do you dislike about the product?
Most of the customers dread dealing with Pega due to nightmare in licensing discussion. Unless the customers are an existing relationship with Pega, they don't prefer to engage with Pega RPA. In fact some of the customers who have relationship with Pega, they try to avoid the discussion on Pega RPA.
What problems is the product solving and how is that benefiting you?
Only software where in we can develop front end (call center type) automation.
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