Regarding the primary use cases of Pega BPM, I can say that my company deals with multiple domains, like the government sector, banking, financial institutions, telecom, health care, and multiple domains that require Pega BPM.
Pega Cloud
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A stable and scalable tool for case management
What is our primary use case?
What is most valuable?
The most valuable feature of the solution, I believe, is case management, which sets it apart from the rest of the solutions in the market.
What needs improvement?
I believe that Pega's strategy when it comes to the UX part is not that great currently as compared to the other emerging BPM tools in the market. I look forward to seeing the UX part of the solution improved in a much better manner.
For how long have I used the solution?
I have been using Pega BPM for nine and a half years. My company's customers use the solution. My company has a partnership with Pega.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
The solution's technical support is good. My company is able to acquire the required assistance from the solution's technical support team, and they also provide consultancy services. I rate the technical support a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I wouldn't say that I have used any other solutions previously, but I was trained to use TIBCO, a low-code platform.
How was the initial setup?
The initial setup of Pega BPM is neither easy nor complex, so it falls somewhere in the middle. Pega has provided options for automation for the setup phase, but still, its setup phase is not as direct as some of the other tools in the market.
Pega BPM has set a path for its setup phase, wherein you need to go ahead with Helm chart automation since Pega is a very wide solution, and infrastructures can differ for different companies. Pega doesn't offer something specific, like Terraform. In other technologies, the product gets installed with one click or just a few clicks, but with Pega, a person has to work a lot on the infrastructure part as well.
The solution is deployed on the cloud and on-premises. My company provides the solution on Pega Cloud, technology-specific clouds, client-specific clouds, or on-premises.
The complete implementation process for Pega BPM would take a minimum of two to three days, prioritizing the infrastructure first and then the product.
Two people, one from the infrastructure end and one from the product end, which is the technical support person from Pega, would be needed to complete the deployment of the product. There is also the need to have Pega's partner who does the installation, making him or her the third person involved in the deployment.
What's my experience with pricing, setup cost, and licensing?
The price of Pega BPM falls on the higher side of the spectrum if I were to compare it with other solutions in the market. What sets Pega BPM apart from other solutions in the market is that it has many features, including the use of AI and modern gen AI, which currently is not something you can experience in any other tools in the market. The aforementioned details contribute to making Pega BPM a leader in the market.
What other advice do I have?
I would say the people who have realistic business process management kinds of use cases can go ahead and purchase Pega BPM blindfolded since it serves as a great case management tool, better than any other tool in the market. Pega BPM provides great visibility to its users, especially when you are involved in designing, where it will show you the number of stages, steps, processes, data, and even the people or parties who were involved, making it a great tool for case management. Presently, Pega BPM is heading towards the inclusion of more AI, owing to which it can be considered as one of the leaders in the market. The CRM part of the solution is one of its key selling features.
Though the solution's UX is good for developers, when you have to deliver the product to the customer, you don't get too many options for customization that can help you create an appealing view.
I rate the overall solution an eight and a half to nine out of ten.
The solution offers a lot of out-of-the-box functionalities, but its pricing could be improved
What is our primary use case?
We use Pega BPM for one of the finance applications and the different order and demand management.
What is most valuable?
Pega BPM offers a lot of out-of-the-box functionalities.
What needs improvement?
Pega BPM's documentation should be improved, especially for freshers or new trainees.
Pega BPM's pricing could be improved because it is expensive. People are not choosing Pega BPM because of its price and are moving to open-source or cost-effective solutions like Camunda.
For how long have I used the solution?
I have been using Pega BPM for around two years.
What do I think about the stability of the solution?
Pega BPM is a very stable solution.
What do I think about the scalability of the solution?
Pega BPM is a scalable solution. Around 10,000 users are using Pega BPM.
How was the initial setup?
Pega BPM's initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
Users have to pay a yearly license cost for Pega BPM, which is expensive.
What other advice do I have?
I am using the latest version of Pega BPM.
When we started, it was a team of 10, and now 23 employees are involved in the solution's deployment and maintenance. The solution has nine to ten developers and testers.
Overall, I rate Pega BPM a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
A low-code application with pre-built and reusable rules for easy configuration
What is our primary use case?
We use the solution as a low-code development tool. The tool has pre-built rules. Hence, they can be reused and configured as per client requirements.
What is most valuable?
We can use the rules as per the class.
What needs improvement?
PegaRULES need to improve its JVM. It needs to enhance the operation speed and memory size.
For how long have I used the solution?
I have been working with the solution for four years.
What do I think about the stability of the solution?
I would rate the tool's stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate PegaRULES' scalability a nine out of ten.
How are customer service and support?
The tool's support will take time to resolve issues if it's a product enhancement issue. Application-related issues will be resolved immediately.
How would you rate customer service and support?
Positive
How was the initial setup?
PegaRULES' setup is easy.
What's my experience with pricing, setup cost, and licensing?
I would rate the product's pricing a six out of ten.
What other advice do I have?
PegaRULES is mainly for enterprise companies and I would rate it a nine out of ten.
Pega - Low code application
What do you like best about the product?
Being helpful for handling business cases for different industries, and involve the actors with smooth journey for the case lifecycle.
What do you dislike about the product?
Nothing major but human brain is most intelligent due to which we feel free things are missed out like simplifying few integrations
What problems is the product solving and how is that benefiting you?
It is an BPM tool, so eventually solves all problems faced related to it.
A scalable and advanced solution that can be easily integrated into any environment
What is most valuable?
The latest releases of PegaRULES are scalable, advanced, and can be easily integrated into your environment.
What needs improvement?
PegaRULES should provide a more drag-and-drop interface to make it a low-code, no-code product.
For how long have I used the solution?
I have been using PegaRULES for about a couple of years.
What do I think about the stability of the solution?
PegaRULES is a stable solution.
What do I think about the scalability of the solution?
PegaRULES is a scalable solution.
How are customer service and support?
The solution's technical support is good, but getting professional support is a bit expensive.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution’s initial setup was easy.
What about the implementation team?
The solution's overall deployment plan was for around a couple of weeks.
What's my experience with pricing, setup cost, and licensing?
PegaRULES is a good product, but its pricing is a bit on the premium side, especially for professionals. Licensing-wise, PegaRULES is at par with market rates.
What other advice do I have?
Overall, I rate PegaRULES a nine out of ten.
Use it to build Highly Scalable and Complex Applications
What do you like best about the product?
The software can be learnt even by business leaders and participate in the development process.
Pega has made everything accessible from the App Studio to minimize code writing and build as it is in the real world using drag and drop design visual design methodology.
Pega has made everything accessible from the App Studio to minimize code writing and build as it is in the real world using drag and drop design visual design methodology.
What do you dislike about the product?
Pega does have a plan to onboard clients beyond top 500 Fortune companies. However, currently Pega is only viable for top 500 companies.
My dislikes are :-
1) Too focused on BPM and neglecting CRM
2) Steep cost which means adoption is low
3) Learning curve for implementation of complex requirements
4) Low Count of Lead System Architects
5) Hard to learn and upskill beyond basics due to lack of content on internet
My dislikes are :-
1) Too focused on BPM and neglecting CRM
2) Steep cost which means adoption is low
3) Learning curve for implementation of complex requirements
4) Low Count of Lead System Architects
5) Hard to learn and upskill beyond basics due to lack of content on internet
What problems is the product solving and how is that benefiting you?
Pega is the Go To Platform if there is a relatively complex business process and need to be modelled in minimum amount of time. Pega also provides consultancy services through their dedicated Consulting team.
Lately, they have integrated Generative AI into 8.8 version which is going to be very useful in adhering to the best practices in the Pega World.
Lately, they have integrated Generative AI into 8.8 version which is going to be very useful in adhering to the best practices in the Pega World.
Develop end to end application with minimum coding
What do you like best about the product?
The best thing about pega platform is it is beneficial to all level of developers from juniors to senior engineers. With right set of application knowledge one can easily develop full stack application with very minimal code and that too very quickly.
What do you dislike about the product?
There are some disadvantages like cost of the product and even we don't have a extensive developer community to find any specific answers and tutorials.
What problems is the product solving and how is that benefiting you?
If u just have an overall application knowledge you can easily develop full stack application with very minimal code. It even have automated processes for ci/cd deployment which saves developers a lot of time.
Pega Platform Review
What do you like best about the product?
Compared to other softwares available in the market pega is a low code platform which i like the most
What do you dislike about the product?
It is very difficult to change the code if there is any issue persists
What problems is the product solving and how is that benefiting you?
Mainly pega solves the problem of writing the code as everything is no code here i.e., no code to be registered, and ui type of fields need to be fragged, and dropped code work will be taken care of by Pega itself, and it is saving time of the developer by not writing the 100's of lines of code
Pega platform review
What do you like best about the product?
Pega platform is a low code platform where it is used to develop business requirements very easily and we can easily connect with multiple applications.
What do you dislike about the product?
Application support is not up to date with current phase.
What problems is the product solving and how is that benefiting you?
Traditional coding is some what difficult and pega has solved that by making low code i.e no code writing
Seamless flows, high level capabilities, and straightforward installation
What is our primary use case?
PegaRULES is utilized to streamline the progression of a case or business process, guiding users through various stages and steps required to accomplish a specific task. PegaRULES offers built-in functionality for reporting and provides a basic user interface. It is currently implemented on an older version of the Pega platform, specifically Pega 7.1.7 or 7.2, which may employ technologies, such as Cosmos.
What is most valuable?
One of the key advantages of PegaRULES is its out-of-the-box capabilities, which eliminate the need to build certain functionalities from scratch. For instance, features like "get next" in process flows allow for the seamless continuation of a flow without the requirement of additional activity creation. This serves as an illustration of how existing components can be leveraged rather than starting from scratch. It provides a solid foundation, to begin with, and allows for enhancements at a higher level, making it a beneficial starting point.
What needs improvement?
There is room for potential improvement in the performance of PegaRULES, as well as the need to address any existing security concerns. It should be noted that working with an older version of Pega, rather than the latest 8.x versions, may limit certain capabilities and leave room for vulnerabilities that could benefit from increased attention. Furthermore, the user interface (UI) could be a candidate for enhancements. It is worth mentioning that newer versions of Pega may have introduced improvements in these areas.
For how long have I used the solution?
I have been using PegaRULES for approximately five years.
How are customer service and support?
At times, I find PegaRULES to be a bit convoluted, although I don't rely heavily on their technical support. Instead, I usually turn to their Pega Product Network (PPN) to seek assistance when I encounter challenges. It proves helpful to see what others are writing and sharing on the platform.
One aspect I am not fond of when it comes to PegaRules is their training. The training methodology often feels disjointed and lacks clarity, making it difficult to grasp the concepts they are trying to convey. Personally, I have struggled to understand their training materials based on my own experience.
I rate the support from PegaRULES a seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
PegaRULES is generally straightforward to work with, at least in my experience. While there may be some learning involved, it is not overly complex. Having some familiarity with Java can also be beneficial. Personally, I did not encounter any significant difficulties when working with PegaRULES.
What's my experience with pricing, setup cost, and licensing?
The price of PegaRULES is more expensive than other solutions on the market.
I rate the price of PegaRULES an eight out of ten.
What other advice do I have?
This is one of the best solutions in its category.
I rate PegaRULES a nine out of ten.
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