In our company, we are using Sendbird for building a chat feature within our salon application.
I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops.
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Reliable out of the box chat solution with easy support and friendly pricing
What do you like best about the product?
Sendbird makes it easy to deliver a complete in-app chat experience. Many features that would be effort intensive to build are available out of the box. This has helped our users connect with each other seamlessly, as we operate a two sided marketplace where users often need to coordinate with one another.
The support team is another standout. They’re quick to debug issues, suggest code improvements, and guide us on stability and scalability best practices. We’ve also found the commercials flexible, which is a big plus for a startup like ours. We can scale usage as the business grows without being locked into rigid pricing.
Overall, the big plus points are: simple integration, stable SDKs, and strong feature set.
The support team is another standout. They’re quick to debug issues, suggest code improvements, and guide us on stability and scalability best practices. We’ve also found the commercials flexible, which is a big plus for a startup like ours. We can scale usage as the business grows without being locked into rigid pricing.
Overall, the big plus points are: simple integration, stable SDKs, and strong feature set.
What do you dislike about the product?
While the solution is solid, our team needs to stay vigilant. The occasional monitoring and upgrades are important to keep everything running smoothly. Documentation cannot cover everything in a real-world implementation scenario for a unique business like ours, and certain edge cases require extra care. It’s not a dealbreaker, but we have to be proactive in keeping the integration healthy, and perhaps also have a developer who is fluent with the integration and can step in for quick resolution when required.
What problems is the product solving and how is that benefiting you?
Sendbird solves the challenge of othewise building and maintaining a reliable in-app chat at scale. Instead of us spending technical bandwidth on building and maintaining a messaging layer from scratch, we were able to divert that towards building core product differentiators - while we rely on Sendbird for messaging as they've proven themselves and perfected this over the years.
Review for the G2 partners services
What do you like best about the product?
Vastly helps users to collaborate and deliver the results instantly
What do you dislike about the product?
Not much but sometimes it doesn’t support outer organization members to be a part of.
What problems is the product solving and how is that benefiting you?
No need of being physically in the room
Robust Real-Time Messaging Platform
What do you like best about the product?
Sendbird makes integrating real-time chat / messaging functionality remarkably smooth. Their SDKs for mobile and web are well-documented and flexible, letting us get up-and-running fairly quickly.
What do you dislike about the product?
There is a learning curve. While the basics are straightforward, more advanced features (custom UI, complex moderation rules, scaling channels) require more effort and sometimes more engineering / front-end work.
What problems is the product solving and how is that benefiting you?
It removes the heavy lift of building real-time messaging from scratch. We didn’t have to build our own server infra or worry about reliable delivery across devices.
Reliable messaging infrastructure that scales with our growing church community platform
What do you like best about the product?
Sendbird has been instrumental in powering our church community messaging features across our mobile and web platforms. What stands out most is their API reliability - we've experienced minimal downtime, which is crucial when serving 17,000+ ministries globally.
The platform handles our diverse messaging needs seamlessly, from one-on-one conversations to group discussions within church communities. Their developer documentation is comprehensive and makes integration straightforward, even for complex use cases like our church group messaging features.
The scalability has been impressive - as we've grown our user base, Sendbird has consistently handled increased message volume without performance degradation. Their real-time capabilities ensure our church members can communicate effectively, which is essential for building strong community connections.
The platform handles our diverse messaging needs seamlessly, from one-on-one conversations to group discussions within church communities. Their developer documentation is comprehensive and makes integration straightforward, even for complex use cases like our church group messaging features.
The scalability has been impressive - as we've grown our user base, Sendbird has consistently handled increased message volume without performance degradation. Their real-time capabilities ensure our church members can communicate effectively, which is essential for building strong community connections.
What do you dislike about the product?
While Sendbird is generally excellent, there are a few areas for improvement. The dashboard analytics could be more granular - we'd benefit from deeper insights into message engagement patterns specific to our church community use cases.
The pricing structure, while reasonable, can become complex when scaling across multiple products and user tiers. More predictable pricing for projected growth would be helpful for long-term planning.
The pricing structure, while reasonable, can become complex when scaling across multiple products and user tiers. More predictable pricing for projected growth would be helpful for long-term planning.
What problems is the product solving and how is that benefiting you?
Sendbird eliminates the need to build real-time messaging infrastructure from scratch, which would have taken our team 6-12 months. Instead, we launched robust community messaging features in weeks across our mobile apps, web platform, and TV apps.
The biggest benefits are reliable message delivery for critical church communications (livestream chats, prayer requests, event coordination) and automatic scaling during high-traffic periods. Built-in moderation tools also help maintain family-friendly community standards.
This lets our engineering team focus on church-specific features rather than reinventing commodity messaging functionality.
The biggest benefits are reliable message delivery for critical church communications (livestream chats, prayer requests, event coordination) and automatic scaling during high-traffic periods. Built-in moderation tools also help maintain family-friendly community standards.
This lets our engineering team focus on church-specific features rather than reinventing commodity messaging functionality.
Very easy and professional app
What do you like best about the product?
Easy and professional app, non troubles at all.
What do you dislike about the product?
Everything is great, non suggestion to add.
What problems is the product solving and how is that benefiting you?
All the problems related to drivers and clients support
Very good for sending alerts to large groups
What do you like best about the product?
The design is very nice and is a very efficient tool for student accommodations.
What do you dislike about the product?
Can’t think of anything to dislike about sendbird. It’s been very useful for my work.
What problems is the product solving and how is that benefiting you?
Communication with over 1,000 students at university accommodations. More efficient than bulk emails
Removes features right from under you
What do you like best about the product?
Great AI tools, smart and easy to implement
What do you dislike about the product?
Removes features after a few months, so buyer beware. Whatever you create may be taken away at any time. We had an entire system under their AI chatbot functionality and they decided to discontinue it in favor of a platform 5x the price. Sendbird is not feasible for medium size businesses.
What problems is the product solving and how is that benefiting you?
Great chatbot functionality on the website and SMS. Now removed as a feature. Countless hours lost with no substitute.
Sendbird for Salesforce is a game changer
What do you like best about the product?
Sendbird for Salesforce is easy to implement and configure.
We found Sendbird for Salesforce customisable through feature flags which helped to ensure it works best for our business process.
Chat summary is a cool feature that uses AI to summaries the conversation so that other agents and support staff can get a quick overview before speaking to the customer.
Support is fast and generally found any release or bug fixes available were provided to us in good time.
We found Sendbird for Salesforce customisable through feature flags which helped to ensure it works best for our business process.
Chat summary is a cool feature that uses AI to summaries the conversation so that other agents and support staff can get a quick overview before speaking to the customer.
Support is fast and generally found any release or bug fixes available were provided to us in good time.
What do you dislike about the product?
I feel documentation could improve, and understanding the licensing model might help
What problems is the product solving and how is that benefiting you?
Sendbird has helped us solve the issue of having customer communications data in different systems.
Agents are now able to work from the one screen, rather than having to swivel the chair to chat and swivel back to manage the case
We've been able to make our process more efficient by using Omni channel with chat
Agents are now able to work from the one screen, rather than having to swivel the chair to chat and swivel back to manage the case
We've been able to make our process more efficient by using Omni channel with chat
Facilitates user communication with rich features
What is our primary use case?
What is most valuable?
There are many useful features with Sendbird. I can add various data with metadata within individual messages or group channels. Online and offline messaging capabilities are especially beneficial.
Additionally, features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value.
What needs improvement?
The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration. Stability issues sometimes occur when listing group channels. Chat messages occasionally do not appear in the correct order.
For how long have I used the solution?
I have been using Sendbird for two or three months.
What do I think about the stability of the solution?
While Sendbird works well overall, the stability is sometimes affected by chat lists being randomly ordered rather than in chronological order. For stability, I would rate it as seven or eight out of ten.
What do I think about the scalability of the solution?
The scalability is quite effective. That said, I faced disappointment with documentation. Once past the initial setup and understanding, it becomes easier to manage without constant reference to the documentation.
How was the initial setup?
The initial setup is easy to implement, although the documentation does not provide sufficient information for beginners on starting the SDK.
What about the implementation team?
I am independently testing Sendbird with my Flutter application.
What's my experience with pricing, setup cost, and licensing?
Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and user testing.
What other advice do I have?
I would recommend Sendbird to others. In our startup, we have advised two applications to use Sendbird for their chat features.
On a scale of one to ten, I would rate Sendbird overall as eight out of ten due to its feature-rich yet requiring improved documentation.
Sendbird Review
What do you like best about the product?
It is a really good way to communicate and connect with our residents in order to be present with our residents. We're able to offer 24 hours customer support to our residents too.
What do you dislike about the product?
There is nothing I dislike about Sendbird at the moment
What problems is the product solving and how is that benefiting you?
Solving the problem of less queues at reception and quicker responses with questions residents may have. This benefits us because queues sometimes can get really long at reception which can also take a long time, with Sendbird, we're able to communicate better and efficiently with our residents
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