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Sendbird for Salesforce is a game changer
What do you like best about the product?
Sendbird for Salesforce is easy to implement and configure.
We found Sendbird for Salesforce customisable through feature flags which helped to ensure it works best for our business process.
Chat summary is a cool feature that uses AI to summaries the conversation so that other agents and support staff can get a quick overview before speaking to the customer.
Support is fast and generally found any release or bug fixes available were provided to us in good time.
We found Sendbird for Salesforce customisable through feature flags which helped to ensure it works best for our business process.
Chat summary is a cool feature that uses AI to summaries the conversation so that other agents and support staff can get a quick overview before speaking to the customer.
Support is fast and generally found any release or bug fixes available were provided to us in good time.
What do you dislike about the product?
I feel documentation could improve, and understanding the licensing model might help
What problems is the product solving and how is that benefiting you?
Sendbird has helped us solve the issue of having customer communications data in different systems.
Agents are now able to work from the one screen, rather than having to swivel the chair to chat and swivel back to manage the case
We've been able to make our process more efficient by using Omni channel with chat
Agents are now able to work from the one screen, rather than having to swivel the chair to chat and swivel back to manage the case
We've been able to make our process more efficient by using Omni channel with chat
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Senbird is a great platform for me to contact with the customers
What do you like best about the product?
It helps me to resolve my residents' problem easily and better communication.
What do you dislike about the product?
I need more time to get to know how to use it well.
What problems is the product solving and how is that benefiting you?
I do not have to contact students in the old ways and senbird makes it easy to contact everyone
Sendbird Review
What do you like best about the product?
It is a really good way to communicate and connect with our residents in order to be present with our residents. We're able to offer 24 hours customer support to our residents too.
What do you dislike about the product?
There is nothing I dislike about Sendbird at the moment
What problems is the product solving and how is that benefiting you?
Solving the problem of less queues at reception and quicker responses with questions residents may have. This benefits us because queues sometimes can get really long at reception which can also take a long time, with Sendbird, we're able to communicate better and efficiently with our residents
Sendbird provides all necessary APIs needed build full fledged customer support application.
What do you like best about the product?
SendBird is packed with features in terms of messaging suitable APIs and SDKs for all popular frameworks and tons of customization options for all business needs with the utmost security and highly scalable to accommodate millions of users with low latency and support cross-platform such as iOS, Android helps to integrate in sorts of application. Best-in-class design provides a consistent user experience. One-stop solution for providing customer support features with great experience.
What do you dislike about the product?
The foremost thing is complicated pricing strategy makes it hard to choose the right plan with all the necessary features packed. Integration and tons of customization options make the learning curve a bit harder and not easy to implement and use.
What problems is the product solving and how is that benefiting you?
We have a small team of customer support but we don't want to build the entire chat system from scratch and spend time and money on the development, infra, and maintenance etc., SendBird provides the necessary features built-in with plug-and-play options where we can ready to continue business with ease and the newly launched AI features are very useful in satisfying the customer needs.
Reliable Messaging Platform with Excellent Support
What do you like best about the product?
Sendbird offers a reliable and scalable platform that integrates seamlessly with our systems. Their team is highly responsive and works closely with us to ensure our goals are met.
What do you dislike about the product?
One challenge we've encountered is that certain features are not fully supported by the available APIs. However, their support team is always quick to assist and provide the data or solutions we need.
What problems is the product solving and how is that benefiting you?
Sendbird is helping us streamline development by providing a reliable and scalable chat solution.
Sendbird for Customer Support and AI Integration
What do you like best about the product?
I like that Sendbird makes customer support simple and efficient. It has an easy to use interface, lets you check metrics with iframes, and includes automatic AI replies that save time and improve response quality.
What do you dislike about the product?
initial setup and integration can be a bit tricky for new users. But once that’s done, the platform works well and gives a smooth experience for customer support.
What problems is the product solving and how is that benefiting you?
Sendbird helps manage customer support easily with a clear communication platform. I can track performance and user engagement using iframes, and the automatic AI replies make sure customers get quick responses, even after hours. This improves customer satisfaction and saves time for the support team.
Easy to use, great tool!
What do you like best about the product?
Its really easy to use and a helpful tool
What do you dislike about the product?
Logging in and finding the right channel can be quite complicated and take a while
What problems is the product solving and how is that benefiting you?
Gives students a community and boots communication
Flexible Messaging Platform with Great Potential
What do you like best about the product?
We've found Sendbird to be a fantastic chat solution for our apps. What rreally stands is how flexible their SDKs and APIs are, we were able to customise every aspect to match our business requirements, look and feel. The real time messaging just works beautifully. Our users can chat instantly without any lag or hiccups most of the times. This helped us not spending weeks figuring out the platform we could just dive in and start building.
What do you dislike about the product?
We love a lot about Sendbird but tbh, The pricing is pretty tough to swallow, especially if you're running a startup or a smaller outfir watching every dollar. We had some sticker shock at first. Our team aksi hit some speed bumps during integration, If your team is newer to this kind of implementation, expect a steep learning curve.
What problems is the product solving and how is that benefiting you?
Problems solved by Sendbird for me is
- Lack of Real time Communication
- Scalability Challenges
- Data Security and Compliance
- Lack of Real time Communication
- Scalability Challenges
- Data Security and Compliance
Ai powered communication channel for customer support solutions
What do you like best about the product?
I love how easy sedbird makes it to integrate chat into our app, especially with ai chatbot feature. the api is customizable and scales perfectly as our user base grows. the platform has everything we need for real time communication, from group chats to media sharing, plus great moderation tools to keep coversations safe. their dashborad is straightforward to navigate, and the documnetation is spoton so our dev team dont hit any roadblokcs. its been game changer for user engagements.
What do you dislike about the product?
the frequent softwere updates can be frustrating, as they sometimes introduce bugs and casue temporary production issues, it is bit of setback when these updates lead to unexpected donwtime. We face two kind of this issue in Oct 2024.
What problems is the product solving and how is that benefiting you?
sendbird solving our major issue of managing user interactions efficienlty. after integrating the senbird into cookr app. our customer satisfactions has increased and we can easily handled over 700+ tickets with just four persons.
The optimal API platform for a successful messaging business
What do you like best about the product?
Sendbird already offers various chat APIs. It’s an excellent platform where you can apply the appropriate APIs without the need for developing them yourself. If you’re considering introducing chat functionality, this is the easiest and best solution.
What do you dislike about the product?
There are times when service disruptions occur due to internal server errors in Sendbird. Since it’s likely to be used for commercial services, it would be great if more attention were given to server management.
What problems is the product solving and how is that benefiting you?
I like that Sendbird already has various chat APIs fully implemented.
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