In our company, we are using Sendbird for building a chat feature within our salon application.
I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops.
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Sendbird review
What do you like best about the product?
The best thing that i liked about sendbird is their support team, one time i had issue with API Authentication where signature mismatch was happening in my service, I reached out to support and got query resolved within an hour.
What do you dislike about the product?
In my service i sometimes see issues with sendbird API where they are not working appropriately sometimes.
What problems is the product solving and how is that benefiting you?
We are using Sendbird for multiple purposes, we are using it as one one chat platform and also we have integrated it to support AI chat as well.
Very easy and professional app
What do you like best about the product?
Easy and professional app, non troubles at all.
What do you dislike about the product?
Everything is great, non suggestion to add.
What problems is the product solving and how is that benefiting you?
All the problems related to drivers and clients support
Very good for sending alerts to large groups
What do you like best about the product?
The design is very nice and is a very efficient tool for student accommodations.
What do you dislike about the product?
Can’t think of anything to dislike about sendbird. It’s been very useful for my work.
What problems is the product solving and how is that benefiting you?
Communication with over 1,000 students at university accommodations. More efficient than bulk emails
Almost perfect! Worked on a lot of chat apps before and this one is the best.
What do you like best about the product?
I love the notfications, I love that I can add my personal chat responses, I love that all is working good.
What do you dislike about the product?
sometimes the notifications is not good, i receive chats without a sound even the settings are good.
What problems is the product solving and how is that benefiting you?
I love working on this app
Support and features are quite robust
What do you like best about the product?
Sendbird has an excellent technical support. Additionally their Chat API is very easy to integrate, and quite robust. One could tell that the features were well thought out!
What do you dislike about the product?
Similar to many other organizations out there, Sendbird's documentation sometimes does not reflect the depth of the feature, so one might discover something that wasn't documented as you implement. So I wouldn't necessarily consider this a dislike!
What problems is the product solving and how is that benefiting you?
We are using Sendbird Chat API to solve the problem of secure messaging within Jane.app
The chat features that Sendbird offers seamlessly integrates with out solution, which means we have been enabled to quickly ramp up the secure messaging feature to support our customers that require messaging for their clinic
The chat features that Sendbird offers seamlessly integrates with out solution, which means we have been enabled to quickly ramp up the secure messaging feature to support our customers that require messaging for their clinic
Removes features right from under you
What do you like best about the product?
Great AI tools, smart and easy to implement
What do you dislike about the product?
Removes features after a few months, so buyer beware. Whatever you create may be taken away at any time. We had an entire system under their AI chatbot functionality and they decided to discontinue it in favor of a platform 5x the price. Sendbird is not feasible for medium size businesses.
What problems is the product solving and how is that benefiting you?
Great chatbot functionality on the website and SMS. Now removed as a feature. Countless hours lost with no substitute.
Streamlined Chat Implementation
What do you like best about the product?
Sendbird helped us get our Chat service off the ground quickly and without having to develop a ton of backend overhead so that we could evaluate the feature offering for our users. This saved us a ton of time developing a custom solution simply to evaluate the market fit.
What do you dislike about the product?
Unfortunately, we found that market fit didn't justify the cost of Sendbird in the long term.
What problems is the product solving and how is that benefiting you?
We needed a way to experiment with users chatting within our application. Sendbird provided a solid platform to implement quickly and get that information without significant initial overhead.
Sendbird for Salesforce is a game changer
What do you like best about the product?
Sendbird for Salesforce is easy to implement and configure.
We found Sendbird for Salesforce customisable through feature flags which helped to ensure it works best for our business process.
Chat summary is a cool feature that uses AI to summaries the conversation so that other agents and support staff can get a quick overview before speaking to the customer.
Support is fast and generally found any release or bug fixes available were provided to us in good time.
We found Sendbird for Salesforce customisable through feature flags which helped to ensure it works best for our business process.
Chat summary is a cool feature that uses AI to summaries the conversation so that other agents and support staff can get a quick overview before speaking to the customer.
Support is fast and generally found any release or bug fixes available were provided to us in good time.
What do you dislike about the product?
I feel documentation could improve, and understanding the licensing model might help
What problems is the product solving and how is that benefiting you?
Sendbird has helped us solve the issue of having customer communications data in different systems.
Agents are now able to work from the one screen, rather than having to swivel the chair to chat and swivel back to manage the case
We've been able to make our process more efficient by using Omni channel with chat
Agents are now able to work from the one screen, rather than having to swivel the chair to chat and swivel back to manage the case
We've been able to make our process more efficient by using Omni channel with chat
Facilitates user communication with rich features
What is our primary use case?
What is most valuable?
There are many useful features with Sendbird. I can add various data with metadata within individual messages or group channels. Online and offline messaging capabilities are especially beneficial.
Additionally, features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value.
What needs improvement?
The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration. Stability issues sometimes occur when listing group channels. Chat messages occasionally do not appear in the correct order.
For how long have I used the solution?
I have been using Sendbird for two or three months.
What do I think about the stability of the solution?
While Sendbird works well overall, the stability is sometimes affected by chat lists being randomly ordered rather than in chronological order. For stability, I would rate it as seven or eight out of ten.
What do I think about the scalability of the solution?
The scalability is quite effective. That said, I faced disappointment with documentation. Once past the initial setup and understanding, it becomes easier to manage without constant reference to the documentation.
How was the initial setup?
The initial setup is easy to implement, although the documentation does not provide sufficient information for beginners on starting the SDK.
What about the implementation team?
I am independently testing Sendbird with my Flutter application.
What's my experience with pricing, setup cost, and licensing?
Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and user testing.
What other advice do I have?
I would recommend Sendbird to others. In our startup, we have advised two applications to use Sendbird for their chat features.
On a scale of one to ten, I would rate Sendbird overall as eight out of ten due to its feature-rich yet requiring improved documentation.
Senbird is a great platform for me to contact with the customers
What do you like best about the product?
It helps me to resolve my residents' problem easily and better communication.
What do you dislike about the product?
I need more time to get to know how to use it well.
What problems is the product solving and how is that benefiting you?
I do not have to contact students in the old ways and senbird makes it easy to contact everyone
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