In our company, we are using Sendbird for building a chat feature within our salon application.
I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops.
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A great AI agent that adds value to the customer experience.
What do you like best about the product?
The added social networking features are great.
What do you dislike about the product?
It is generally very good. As it improves the agent could be more human like.
What problems is the product solving and how is that benefiting you?
Reducing the load on CS consultants.
Enjoyable, Easy Experience
What do you like best about the product?
Easy to use and navigate, makes connections with members a breeze. AI functions assist in making sure communication is always clear and transferred to other applications without concern of misinterpretation
What do you dislike about the product?
Occassional Hiccups in # attachments, Refresh page overnight has been inconsistent. Rely heavily on the "automatic refresh" - every 3 seconds. Noticed at times, small black box will pop up on bottom left corner saying to refresh entire page if I want an accurate update but refresh function will look like it is still actively refreshing. Therefore, if you miss this black box prompt, you will believe your messages are refreshing and you will miss current chats.
What problems is the product solving and how is that benefiting you?
Creating strong reliable relationships with members
Reliable messaging infrastructure that scales with our growing church community platform
What do you like best about the product?
Sendbird has been instrumental in powering our church community messaging features across our mobile and web platforms. What stands out most is their API reliability - we've experienced minimal downtime, which is crucial when serving 17,000+ ministries globally.
The platform handles our diverse messaging needs seamlessly, from one-on-one conversations to group discussions within church communities. Their developer documentation is comprehensive and makes integration straightforward, even for complex use cases like our church group messaging features.
The scalability has been impressive - as we've grown our user base, Sendbird has consistently handled increased message volume without performance degradation. Their real-time capabilities ensure our church members can communicate effectively, which is essential for building strong community connections.
The platform handles our diverse messaging needs seamlessly, from one-on-one conversations to group discussions within church communities. Their developer documentation is comprehensive and makes integration straightforward, even for complex use cases like our church group messaging features.
The scalability has been impressive - as we've grown our user base, Sendbird has consistently handled increased message volume without performance degradation. Their real-time capabilities ensure our church members can communicate effectively, which is essential for building strong community connections.
What do you dislike about the product?
While Sendbird is generally excellent, there are a few areas for improvement. The dashboard analytics could be more granular - we'd benefit from deeper insights into message engagement patterns specific to our church community use cases.
The pricing structure, while reasonable, can become complex when scaling across multiple products and user tiers. More predictable pricing for projected growth would be helpful for long-term planning.
The pricing structure, while reasonable, can become complex when scaling across multiple products and user tiers. More predictable pricing for projected growth would be helpful for long-term planning.
What problems is the product solving and how is that benefiting you?
Sendbird eliminates the need to build real-time messaging infrastructure from scratch, which would have taken our team 6-12 months. Instead, we launched robust community messaging features in weeks across our mobile apps, web platform, and TV apps.
The biggest benefits are reliable message delivery for critical church communications (livestream chats, prayer requests, event coordination) and automatic scaling during high-traffic periods. Built-in moderation tools also help maintain family-friendly community standards.
This lets our engineering team focus on church-specific features rather than reinventing commodity messaging functionality.
The biggest benefits are reliable message delivery for critical church communications (livestream chats, prayer requests, event coordination) and automatic scaling during high-traffic periods. Built-in moderation tools also help maintain family-friendly community standards.
This lets our engineering team focus on church-specific features rather than reinventing commodity messaging functionality.
Very good for sending alerts to large groups
What do you like best about the product?
The design is very nice and is a very efficient tool for student accommodations.
What do you dislike about the product?
Can’t think of anything to dislike about sendbird. It’s been very useful for my work.
What problems is the product solving and how is that benefiting you?
Communication with over 1,000 students at university accommodations. More efficient than bulk emails
Almost perfect! Worked on a lot of chat apps before and this one is the best.
What do you like best about the product?
I love the notfications, I love that I can add my personal chat responses, I love that all is working good.
What do you dislike about the product?
sometimes the notifications is not good, i receive chats without a sound even the settings are good.
What problems is the product solving and how is that benefiting you?
I love working on this app
Streamlined Chat Implementation
What do you like best about the product?
Sendbird helped us get our Chat service off the ground quickly and without having to develop a ton of backend overhead so that we could evaluate the feature offering for our users. This saved us a ton of time developing a custom solution simply to evaluate the market fit.
What do you dislike about the product?
Unfortunately, we found that market fit didn't justify the cost of Sendbird in the long term.
What problems is the product solving and how is that benefiting you?
We needed a way to experiment with users chatting within our application. Sendbird provided a solid platform to implement quickly and get that information without significant initial overhead.
Facilitates user communication with rich features
What is our primary use case?
What is most valuable?
There are many useful features with Sendbird. I can add various data with metadata within individual messages or group channels. Online and offline messaging capabilities are especially beneficial.
Additionally, features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value.
What needs improvement?
The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration. Stability issues sometimes occur when listing group channels. Chat messages occasionally do not appear in the correct order.
For how long have I used the solution?
I have been using Sendbird for two or three months.
What do I think about the stability of the solution?
While Sendbird works well overall, the stability is sometimes affected by chat lists being randomly ordered rather than in chronological order. For stability, I would rate it as seven or eight out of ten.
What do I think about the scalability of the solution?
The scalability is quite effective. That said, I faced disappointment with documentation. Once past the initial setup and understanding, it becomes easier to manage without constant reference to the documentation.
How was the initial setup?
The initial setup is easy to implement, although the documentation does not provide sufficient information for beginners on starting the SDK.
What about the implementation team?
I am independently testing Sendbird with my Flutter application.
What's my experience with pricing, setup cost, and licensing?
Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and user testing.
What other advice do I have?
I would recommend Sendbird to others. In our startup, we have advised two applications to use Sendbird for their chat features.
On a scale of one to ten, I would rate Sendbird overall as eight out of ten due to its feature-rich yet requiring improved documentation.
Senbird is a great platform for me to contact with the customers
What do you like best about the product?
It helps me to resolve my residents' problem easily and better communication.
What do you dislike about the product?
I need more time to get to know how to use it well.
What problems is the product solving and how is that benefiting you?
I do not have to contact students in the old ways and senbird makes it easy to contact everyone
Enhancing real-time communication with valuable messaging features
What is our primary use case?
I have used Sendbird in my past applications for real-time chatting. These applications were for real-time video calling, chatting, and social media type functionalities.
What is most valuable?
Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators. These are valuable features as they enhance the real-time communication experience.
What needs improvement?
I don't see the need for improvements in basic functionalities like messaging and calling. More analytics tools could be integrated into Sendbird. Additionally, if functionalities like emojis created by WhatsApp could be integrated, it would enhance the product.
For how long have I used the solution?
For three years I have worked on these applications which took about three to three and a half years to complete.
What do I think about the stability of the solution?
I faced issues not from Sendbird, but from our code. Sometimes sessions are not managed properly and get destroyed when users return to the application. I've resolved these issues by storing tokens locally, which allows for better management.
What do I think about the scalability of the solution?
Sendbird handles millions of messages daily and manages high traffic effectively, making it suitable for scalability in applications.
How are customer service and support?
Sendbird's customer support is good. Whenever I had issues and mailed them, they replied within 24 to 72 hours. However, for critical issues, quicker response times would be more helpful.
How would you rate customer service and support?
Positive
How was the initial setup?
The configuration is easy if you have knowledge of React Native and JavaScript. However, integrating it into an application requires experience with these technologies.
What's my experience with pricing, setup cost, and licensing?
Sendbird offers different plans. There is a starter plan for $399 per month, and a pro plan for $799 dollars. They also offer customization options affecting the pricing.
What other advice do I have?
If you need easy-to-use functionalities, Sendbird can be directly integrated.
I'd rate the solution eight out of ten.
Elevated chat experience through robust file transfer for mortgage interactions
What is our primary use case?
I created a chat on our page, and I also created a chat for a website portal and a chat in a Chrome extension.
It was a chat between a borrower and a loan officer on a mortgage application platform. The borrower could ask questions, and the loan officer could respond and request documents, signatures, etc.
How has it helped my organization?
Sendbird helped by implementing the chat, which was the main purpose for using it.
What is most valuable?
The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats.
What needs improvement?
I would want to add features like impersonating for chats or adding a user from the admin to help test chats. Impersonating a user or using a template user to send messages for development purposes would be very useful.
For how long have I used the solution?
I have been working with Sendbird for almost a year.
What do I think about the stability of the solution?
We did not face any problems with performance.
What do I think about the scalability of the solution?
Sendbird is scalable on their end, but not on the customer's end. However, we did not notice any issues, probably since it is scalable.
As for customers, we have up to 10,000 users.
How are customer service and support?
I don't remember escalating any questions to technical support. Most issues could be reported directly on the documentation page, which could be fixed easily.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did not have any other chat solution before Sendbird. We used Sendbird from the start.
How was the initial setup?
The initial setup was straightforward, and the documentation covered 100% of our needs. Everything was clear.
What about the implementation team?
We had 30 developers working on the initial setup and on the solution in general.
What other advice do I have?
I would most likely recommend Sendbird as it is easy to use and easy to set up.
I'd rate the solution nine out of ten.
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