We use the Sendbird JavaScript SDK for a React Native mobile app, specifically to manage all of our chat software. Instead of having our own WebSocket application for users to be in group channels or chat rooms, we use Sendbird for all of that.
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Sendbird Review
What do you like best about the product?
It is a really good way to communicate and connect with our residents in order to be present with our residents. We're able to offer 24 hours customer support to our residents too.
What do you dislike about the product?
There is nothing I dislike about Sendbird at the moment
What problems is the product solving and how is that benefiting you?
Solving the problem of less queues at reception and quicker responses with questions residents may have. This benefits us because queues sometimes can get really long at reception which can also take a long time, with Sendbird, we're able to communicate better and efficiently with our residents
Flexible with good chat management but has documentation challenges
What is our primary use case?
How has it helped my organization?
Sendbird serves as our WebSocket application, managing data on chat rooms and users connecting with each other.
What is most valuable?
Sendbird is very flexible, and they have made great strides towards optimization. The features that allow you to quickly gather chat rooms and chat room data, as well as messages for each chat room, along with the caching capabilities, are extremely helpful. The ability to quickly get up and running with minimal work and get people in chat rooms is very valuable for us. Sendbird serves as our WebSocket application, managing data on chat rooms and users connecting with each other.
What needs improvement?
At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds.
For how long have I used the solution?
We have been using Sendbird for about a year and a half now.
What do I think about the stability of the solution?
Stability has never been a problem; not once. It's been fantastic.
What do I think about the scalability of the solution?
Sendbird is highly scalable, and we are not concerned about our app growing and hitting limits.
However, occasionally unexpected behaviors from the SDK lead to challenges such as rate limits. We're aware of the limits on the number of users in groups or chat rooms, but we're not worried about these limits at the moment.
How are customer service and support?
Their support team is helpful and responsive. They have a forum where both the community and support team respond quickly, and we've had good experiences reaching out to them.
What's my experience with pricing, setup cost, and licensing?
I actually don't know anything about their pricing.
What other advice do I have?
Be aware of rate limits and watch out for any quirks or unexpected behaviors as you're building out your app. I would rate the solution seven and a half out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Enhancing real-time communication with valuable messaging features
What is our primary use case?
I have used Sendbird in my past applications for real-time chatting. These applications were for real-time video calling, chatting, and social media type functionalities.
What is most valuable?
Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators. These are valuable features as they enhance the real-time communication experience.
What needs improvement?
I don't see the need for improvements in basic functionalities like messaging and calling. More analytics tools could be integrated into Sendbird. Additionally, if functionalities like emojis created by WhatsApp could be integrated, it would enhance the product.
For how long have I used the solution?
For three years I have worked on these applications which took about three to three and a half years to complete.
What do I think about the stability of the solution?
I faced issues not from Sendbird, but from our code. Sometimes sessions are not managed properly and get destroyed when users return to the application. I've resolved these issues by storing tokens locally, which allows for better management.
What do I think about the scalability of the solution?
Sendbird handles millions of messages daily and manages high traffic effectively, making it suitable for scalability in applications.
How are customer service and support?
Sendbird's customer support is good. Whenever I had issues and mailed them, they replied within 24 to 72 hours. However, for critical issues, quicker response times would be more helpful.
How would you rate customer service and support?
Positive
How was the initial setup?
The configuration is easy if you have knowledge of React Native and JavaScript. However, integrating it into an application requires experience with these technologies.
What's my experience with pricing, setup cost, and licensing?
Sendbird offers different plans. There is a starter plan for $399 per month, and a pro plan for $799 dollars. They also offer customization options affecting the pricing.
What other advice do I have?
If you need easy-to-use functionalities, Sendbird can be directly integrated.
I'd rate the solution eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Sendbird provides all necessary APIs needed build full fledged customer support application.
What do you like best about the product?
SendBird is packed with features in terms of messaging suitable APIs and SDKs for all popular frameworks and tons of customization options for all business needs with the utmost security and highly scalable to accommodate millions of users with low latency and support cross-platform such as iOS, Android helps to integrate in sorts of application. Best-in-class design provides a consistent user experience. One-stop solution for providing customer support features with great experience.
What do you dislike about the product?
The foremost thing is complicated pricing strategy makes it hard to choose the right plan with all the necessary features packed. Integration and tons of customization options make the learning curve a bit harder and not easy to implement and use.
What problems is the product solving and how is that benefiting you?
We have a small team of customer support but we don't want to build the entire chat system from scratch and spend time and money on the development, infra, and maintenance etc., SendBird provides the necessary features built-in with plug-and-play options where we can ready to continue business with ease and the newly launched AI features are very useful in satisfying the customer needs.
Reliable Messaging Platform with Excellent Support
What do you like best about the product?
Sendbird offers a reliable and scalable platform that integrates seamlessly with our systems. Their team is highly responsive and works closely with us to ensure our goals are met.
What do you dislike about the product?
One challenge we've encountered is that certain features are not fully supported by the available APIs. However, their support team is always quick to assist and provide the data or solutions we need.
What problems is the product solving and how is that benefiting you?
Sendbird is helping us streamline development by providing a reliable and scalable chat solution.
Sendbird for Customer Support and AI Integration
What do you like best about the product?
I like that Sendbird makes customer support simple and efficient. It has an easy to use interface, lets you check metrics with iframes, and includes automatic AI replies that save time and improve response quality.
What do you dislike about the product?
initial setup and integration can be a bit tricky for new users. But once that’s done, the platform works well and gives a smooth experience for customer support.
What problems is the product solving and how is that benefiting you?
Sendbird helps manage customer support easily with a clear communication platform. I can track performance and user engagement using iframes, and the automatic AI replies make sure customers get quick responses, even after hours. This improves customer satisfaction and saves time for the support team.
Elevated chat experience through robust file transfer for mortgage interactions
What is our primary use case?
I created a chat on our page, and I also created a chat for a website portal and a chat in a Chrome extension.
It was a chat between a borrower and a loan officer on a mortgage application platform. The borrower could ask questions, and the loan officer could respond and request documents, signatures, etc.
How has it helped my organization?
Sendbird helped by implementing the chat, which was the main purpose for using it.
What is most valuable?
The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats.
What needs improvement?
I would want to add features like impersonating for chats or adding a user from the admin to help test chats. Impersonating a user or using a template user to send messages for development purposes would be very useful.
For how long have I used the solution?
I have been working with Sendbird for almost a year.
What do I think about the stability of the solution?
We did not face any problems with performance.
What do I think about the scalability of the solution?
Sendbird is scalable on their end, but not on the customer's end. However, we did not notice any issues, probably since it is scalable.
As for customers, we have up to 10,000 users.
How are customer service and support?
I don't remember escalating any questions to technical support. Most issues could be reported directly on the documentation page, which could be fixed easily.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did not have any other chat solution before Sendbird. We used Sendbird from the start.
How was the initial setup?
The initial setup was straightforward, and the documentation covered 100% of our needs. Everything was clear.
What about the implementation team?
We had 30 developers working on the initial setup and on the solution in general.
What other advice do I have?
I would most likely recommend Sendbird as it is easy to use and easy to set up.
I'd rate the solution nine out of ten.
Easy to use, great tool!
What do you like best about the product?
Its really easy to use and a helpful tool
What do you dislike about the product?
Logging in and finding the right channel can be quite complicated and take a while
What problems is the product solving and how is that benefiting you?
Gives students a community and boots communication
Flexible Messaging Platform with Great Potential
What do you like best about the product?
We've found Sendbird to be a fantastic chat solution for our apps. What rreally stands is how flexible their SDKs and APIs are, we were able to customise every aspect to match our business requirements, look and feel. The real time messaging just works beautifully. Our users can chat instantly without any lag or hiccups most of the times. This helped us not spending weeks figuring out the platform we could just dive in and start building.
What do you dislike about the product?
We love a lot about Sendbird but tbh, The pricing is pretty tough to swallow, especially if you're running a startup or a smaller outfir watching every dollar. We had some sticker shock at first. Our team aksi hit some speed bumps during integration, If your team is newer to this kind of implementation, expect a steep learning curve.
What problems is the product solving and how is that benefiting you?
Problems solved by Sendbird for me is
- Lack of Real time Communication
- Scalability Challenges
- Data Security and Compliance
- Lack of Real time Communication
- Scalability Challenges
- Data Security and Compliance
Ai powered communication channel for customer support solutions
What do you like best about the product?
I love how easy sedbird makes it to integrate chat into our app, especially with ai chatbot feature. the api is customizable and scales perfectly as our user base grows. the platform has everything we need for real time communication, from group chats to media sharing, plus great moderation tools to keep coversations safe. their dashborad is straightforward to navigate, and the documnetation is spoton so our dev team dont hit any roadblokcs. its been game changer for user engagements.
What do you dislike about the product?
the frequent softwere updates can be frustrating, as they sometimes introduce bugs and casue temporary production issues, it is bit of setback when these updates lead to unexpected donwtime. We face two kind of this issue in Oct 2024.
What problems is the product solving and how is that benefiting you?
sendbird solving our major issue of managing user interactions efficienlty. after integrating the senbird into cookr app. our customer satisfactions has increased and we can easily handled over 700+ tickets with just four persons.
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