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Sendbird has delivered on what they promised.
What do you like best about the product?
We evaluated many possible solutions for our in-app chat project, including building our own. Ultimately we went with Sendbird because they have a mature feature set, competetive pricing, and a solid stability track record. Working with them on our build process has been a joy and since launching about a month ago everything is working as expected. Bottomline is that they have delivered on what they promised, and that's all I want from my 3rd party solutions.
What do you dislike about the product?
So far it's been overwhelmingly positive, but if I had to point to something, their mobile UIkit could be better. It's serviceable, but eventually we plan to use their API and build our own UIkit.
What problems is the product solving and how is that benefiting you?
We're using their SDK and APIs to facilitate our in-app chat communications across two Android, and two iOS apps, as well as a React-based web application. Eventually we'll make use of their moderation features as well.
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Good tool to add chat services
What do you like best about the product?
- Easy to use APIs and SDKs
- Robust features
- Great support
- Robust features
- Great support
What do you dislike about the product?
- Tutorials, samples and documentation can be improved.
What problems is the product solving and how is that benefiting you?
Sendbird is our chat platform, which is used to connect our customers allowing them to communicate and solve problems.
Extensive range of features and customization
What do you like best about the product?
Sendbird SDK has a lot of useful features, providing various opportunities to customize the chat experience. And the managers have a great interest in our product and care a lot about its usage, try to give us technical support if it's needed. Also the dashboard is designed simple but quite informative.
What do you dislike about the product?
There's not much to dislike about it so far.
What problems is the product solving and how is that benefiting you?
With the Sendbird chat SDK, we can save resources to build chatting system on our own, and view statistics easily.
Sendbird:Great and flexible platform
What do you like best about the product?
Sendbird is a very easy-to-use chatting platform with user-friendly user interface. It provides a convenient and fast way to chat.
What do you dislike about the product?
At the whole product is good, maybe still they can add many features.
What problems is the product solving and how is that benefiting you?
Sendbird makes it easy for user to communicate via chat.
Sendbird Notification Center - In App notifications that persist
What do you like best about the product?
They understand the requirements of their users and generalise their product to fit all the use cases requested by the user. Great product
What do you dislike about the product?
Initial friction which was sorted out in later interactions during our integration journey
What problems is the product solving and how is that benefiting you?
1. IT makes our notifications persist, categorized, and interactive helping us improve user engagement
2. Reduce cost spent on other channels used for communications
2. Reduce cost spent on other channels used for communications
Useful application for early-stage tech marketplace startup
What do you like best about the product?
Features are fairly robust and there are consistent updates, so I feel like there's effort being made to scale up and take customer feedback into consideration.
What do you dislike about the product?
So far, Sendbird works well for user to user messaging, but features for admin messaging could be improved. We'd like the option to include images for Announcements and to automatically segment users based on things like geo, within Sendbird.
What problems is the product solving and how is that benefiting you?
Enables our users to communicate directly with each other, enables us to send weekly update messages to target user segments. Also enables us to create different channels for different user typs.
Very nice product by sendbird
What do you like best about the product?
API based chat service is the best thing i like about sendbird
What do you dislike about the product?
Software review system of sendbird can be improved more
What problems is the product solving and how is that benefiting you?
Sendbird and chat API
Customized service responses are still effective!
What do you like best about the product?
It's highly usable and convenient to use.
What do you dislike about the product?
I hope for a wider variety of pricing plans.
What problems is the product solving and how is that benefiting you?
The chat and video call functions within the service were resolved using SendBird.
Minimal intervention from dev teams for enabling chat
What do you like best about the product?
We have almost never seen a downtime at Sendbird in past 2 years. There has been minimal intervention from our tech team in running the chat functionality on our app smoothly.
The ability to broadcast messages to all the chat accounts is a very good feature. We have been able to broadcast latest news etc to our users.
The ability to broadcast messages to all the chat accounts is a very good feature. We have been able to broadcast latest news etc to our users.
What do you dislike about the product?
It would be good if sendbird could have better analytics. We wanted to analyze the number of chats for a user, how quickly a user replies on any chat etc, but there is no easy way to do that. Even if we export all the chat data, it is extremely hard to build those analytics.
What problems is the product solving and how is that benefiting you?
Sendbird is able to provide us with an easily integratable chat platform and it runs smoothly. We just had to use the android and iOS SDKs and some backend integration to get the whole chat setup up and running.
We also get to broadcast our latest updates on the chats with our users.
We also get to broadcast our latest updates on the chats with our users.
Daily High Volume User
What do you like best about the product?
Quick, easy. I can see when my message has been seen, for my own verification. I am also able to see when I am being responded back to in real time.
What do you dislike about the product?
It would be helpful to know if the receiver is online and when the last time they were active.
What problems is the product solving and how is that benefiting you?
Problems unknown. I randomly will be signed out or will lose my connection to the SB server. These issues have seem to be more rare now days.
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