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External reviews

59 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Sumit T.

Mobile Developer - Android

  • November 07, 2023
  • Review verified by G2

What do you like best about the product?
Ease of integration: The documentation is very easy to follow and states clearly most of the information required.
Customizations : The sdk has options to override UI and actions for the chat interface. This makes it easy to build the feature following a different design.
Engineering Support : The team is very supportive and they are always ready to make sure that any queries are resolved.
What do you dislike about the product?
Although the dashboard has enough information required, one of the improvements from the mobile development perspective I can think of is the possibility to include more platform-specific(ios, android, web) information.
What problems is the product solving and how is that benefiting you?
Problem : Creating a chat feature for mobile and web users
Benefit : Easy to integrate without putting a lot of efforts into developing an end-to-end (front end + back end) chat product


    Human Resources

AI Job Screener Tool

  • September 05, 2023
  • Review verified by G2

What do you like best about the product?
The speed to implementation was critical for our early stage startup. We were able to leverage Sendbird to get our application up and running within a two week period from idea to launch.
What do you dislike about the product?
Sendbird is still working through some scalability constraints with its chatbot functionality. We are limited to only 10 chatbots which is not ideal for our use case.
What problems is the product solving and how is that benefiting you?
We need to build a chatbot on the ChatGPT stack. Sendbird provides us the required backend and UI in order to make that happen. This has allowed us to quickly get to market with our product.


    Harshita Y.

I have been working with Sendbird for almost past 2 years and its been an amazing experience.

  • August 11, 2023
  • Review provided by G2

What do you like best about the product?
1. Timely support and help provided with best effort
2. Open to new feature requirements
What do you dislike about the product?
1. Downtime on maintenance activities on sendbird
What problems is the product solving and how is that benefiting you?
1. View history about past payments I made to a user or merchant.
2. Send broadcast communications to users for promotions
3. Send transactional notifications to users for activity they have done on the app.


    Michael E.

Sendbird delivered as promised.

  • August 05, 2023
  • Review provided by G2

What do you like best about the product?
Sendbird has been a pleasure to work with so far and has delivered exactly as promised. Their sales and success management teams have been a joy to collaborate with.
What do you dislike about the product?
The cost is currently tracking to be quite high. We have a custom pricing model that involves filling up a gas tank and burning through usage. At the rate it is burning it will result in a high annual expense.
What problems is the product solving and how is that benefiting you?
Sendbird is providing chat services for our computer game.


    Hyeon Joong J.

고객지원

  • August 04, 2023
  • Review verified by G2

What do you like best about the product?
* 채팅과 라이브 기능에 대한 문서가 상세하게 잘 작성되어 있습니다.
* 문의 사항에 대해서 적극적으로 대응해 주셔서 항상 감사하게 생각하고 있습니다.
What do you dislike about the product?
전반적으로 불편한 점은 없습니다.
* 다른 플랫폼에 비해서 비용이 비싸요. ㅜㅜ
* 플러터에서도 사용하고 싶었습니다.
What problems is the product solving and how is that benefiting you?
채팅과 라이브 기능을 조금은 쉽고 빠르게 구현할 수 있습니다.


    Younggi M.

Excellent messaging solution experience with Sendbird.

  • August 04, 2023
  • Review verified by G2

What do you like best about the product?
- You can most certainly implement high-level chat functionality.
- Sendbird is a team that listens to its users. Over the past 4 years, we've seen requirements get implemented quickly.
- Provides a wide range of features that connect to chat as a solution.
- Extremely reliable. Very few errors in the last 4 years.
What do you dislike about the product?
- No major drawbacks. Very happy with my experience with Sendbird
What problems is the product solving and how is that benefiting you?
There was a lot of user demand for a chat feature in the service my team provides. The team was very small and it was difficult to implement the chat feature ourselves. We looked for a solution to get it up and running quickly and chose Sendbird. Since then, we've been able to provide chat functionality to our users very quickly and reliably.


    Retail

Sendbird has delivered on what they promised.

  • August 03, 2023
  • Review verified by G2

What do you like best about the product?
We evaluated many possible solutions for our in-app chat project, including building our own. Ultimately we went with Sendbird because they have a mature feature set, competetive pricing, and a solid stability track record. Working with them on our build process has been a joy and since launching about a month ago everything is working as expected. Bottomline is that they have delivered on what they promised, and that's all I want from my 3rd party solutions.
What do you dislike about the product?
So far it's been overwhelmingly positive, but if I had to point to something, their mobile UIkit could be better. It's serviceable, but eventually we plan to use their API and build our own UIkit.
What problems is the product solving and how is that benefiting you?
We're using their SDK and APIs to facilitate our in-app chat communications across two Android, and two iOS apps, as well as a React-based web application. Eventually we'll make use of their moderation features as well.


    Information Technology and Services

Good tool to add chat services

  • August 03, 2023
  • Review verified by G2

What do you like best about the product?
- Easy to use APIs and SDKs
- Robust features
- Great support
What do you dislike about the product?
- Tutorials, samples and documentation can be improved.
What problems is the product solving and how is that benefiting you?
Sendbird is our chat platform, which is used to connect our customers allowing them to communicate and solve problems.


    Ukyung K.

Extensive range of features and customization

  • August 03, 2023
  • Review verified by G2

What do you like best about the product?
Sendbird SDK has a lot of useful features, providing various opportunities to customize the chat experience. And the managers have a great interest in our product and care a lot about its usage, try to give us technical support if it's needed. Also the dashboard is designed simple but quite informative.
What do you dislike about the product?
There's not much to dislike about it so far.
What problems is the product solving and how is that benefiting you?
With the Sendbird chat SDK, we can save resources to build chatting system on our own, and view statistics easily.


    Eugene H.

Sendbird:Great and flexible platform

  • August 03, 2023
  • Review verified by G2

What do you like best about the product?
Sendbird is a very easy-to-use chatting platform with user-friendly user interface. It provides a convenient and fast way to chat.
What do you dislike about the product?
At the whole product is good, maybe still they can add many features.
What problems is the product solving and how is that benefiting you?
Sendbird makes it easy for user to communicate via chat.