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Sendbird - Bringing more engagement to both students and staff that are using it.
What do you like best about the product?
I like that it allows students and staff to engage with one another which in return brings us closer and makes issues or ideas brought to the front, and makes things more openly spoke about which in turn makes things better I feel.
I have also noticed that since launch I feel from previous years that students have been able to meet up with each other and makes friends easier too, which can be very daunting when first turning up to University Halls.
I have also noticed that since launch I feel from previous years that students have been able to meet up with each other and makes friends easier too, which can be very daunting when first turning up to University Halls.
What do you dislike about the product?
There could be some extra videos in helping or tips on use so everyone gets the most out of using it.
What problems is the product solving and how is that benefiting you?
It is helping solve the problem of engagement being up to date with one another.
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Easy to integrate
What do you like best about the product?
How complete the documentation was, it was fairly simple to integrate.
What do you dislike about the product?
Customer support took a bit longer to respond than expected, it was a fairly simple issue (a typo on our side, totally our fault), I believe it could've been resolved faster than it was.
What problems is the product solving and how is that benefiting you?
It is helping us send out reminds all across our patients, and it has been a breeze to analyze how users are reacting to this notifications.
It becomes easy for me to have a communication channel between me and my customers.
What do you like best about the product?
1. Robustness
2. Efficiency
3. Easy to Use
2. Efficiency
3. Easy to Use
What do you dislike about the product?
1. High Pricing
2. Nothing else, everything is fine
2. Nothing else, everything is fine
What problems is the product solving and how is that benefiting you?
Ease of communication among the my customers.
Great Sales and Customer Success Support
What do you like best about the product?
Having used Sendbird since 2018, we can attest to the fact that they have provided excelent after sales service and support, especially when it comes to adjusting the plans and feature set according to our changing needs and requirements as a growing startup.
What do you dislike about the product?
Perhaps the pricing model could be more transparent and competitive
What problems is the product solving and how is that benefiting you?
Sendbird solves the need of building our own chat platform to enable live chats between our clients and users, saving us development resources
Easy to use and fast feeds
What do you like best about the product?
With many examples presented in an easy-to-understand manner
I was able to get quick feedback on my questions.
I was able to get quick feedback on my questions.
What do you dislike about the product?
I don't know because it doesn't bother me.
What problems is the product solving and how is that benefiting you?
Groups with a large number of users and chat
easy to use
What do you like best about the product?
Various functions but very easy to use.Easy to adjust and respond to
What do you dislike about the product?
Not otherwise specified. If I were to dare to write, I would like a Japanese manual.
What problems is the product solving and how is that benefiting you?
Used to implement a chat function in the app game in operation.
Great service & support
What do you like best about the product?
It was a pleasure to work with Sendbird APIs & support engineers.
What do you dislike about the product?
Platform SDK support was lacking a year ago but it has improved
What problems is the product solving and how is that benefiting you?
In-app chat
All-in-one resource for chat and customer comms
What do you like best about the product?
As a bootstrapped startup with a small team, Sendbird has allowed us to add a best-in-class community experience to our product with the flick of a switch. Our chat feature has become one of our user's favorite parts of the app, and has greatly improved our retention. Their customer support reps are always available to help, and we've been able to easily scale their service as we've grown.
What do you dislike about the product?
Data export is not supported on our current plan.
What problems is the product solving and how is that benefiting you?
Sendbird provides a complete community/chat experience for us. Their service has allowed us to easily experiment with different types of chat (public groups, private groups, direct messages, etc) so we could find the best experience for our users.
All-in-one Solution!
What do you like best about the product?
All of the features we need -- from community chat to live video are packed together in one convenient product.
What do you dislike about the product?
The technical documents could be improved.
What problems is the product solving and how is that benefiting you?
We need to create a sense of community for our platform and sendbird checks all those boxes by using Chat and Live features.
Easy integration across multiple platforms and great user experience
What do you like best about the product?
Ease of integration, good administration panel, end result with great usability for users
What do you dislike about the product?
Little flexibility in the plans available for contracting. There could be an SDK version for Flutter
What problems is the product solving and how is that benefiting you?
We use sendbird as the backend of our in-app communication platform
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