We integrated Sendbird last year into our products, primarily for chat facilities in our healthcare application. We provide online services where patients connect with doctors, utilizing video calls for online consultations. For video calls, we initially used Vidyo and now use Avora. For chat, we switched from CometChat to Sendbird last year.
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Flexible Messaging Platform with Great Potential
What do you like best about the product?
We've found Sendbird to be a fantastic chat solution for our apps. What rreally stands is how flexible their SDKs and APIs are, we were able to customise every aspect to match our business requirements, look and feel. The real time messaging just works beautifully. Our users can chat instantly without any lag or hiccups most of the times. This helped us not spending weeks figuring out the platform we could just dive in and start building.
What do you dislike about the product?
We love a lot about Sendbird but tbh, The pricing is pretty tough to swallow, especially if you're running a startup or a smaller outfir watching every dollar. We had some sticker shock at first. Our team aksi hit some speed bumps during integration, If your team is newer to this kind of implementation, expect a steep learning curve.
What problems is the product solving and how is that benefiting you?
Problems solved by Sendbird for me is
- Lack of Real time Communication
- Scalability Challenges
- Data Security and Compliance
- Lack of Real time Communication
- Scalability Challenges
- Data Security and Compliance
Ai powered communication channel for customer support solutions
What do you like best about the product?
I love how easy sedbird makes it to integrate chat into our app, especially with ai chatbot feature. the api is customizable and scales perfectly as our user base grows. the platform has everything we need for real time communication, from group chats to media sharing, plus great moderation tools to keep coversations safe. their dashborad is straightforward to navigate, and the documnetation is spoton so our dev team dont hit any roadblokcs. its been game changer for user engagements.
What do you dislike about the product?
the frequent softwere updates can be frustrating, as they sometimes introduce bugs and casue temporary production issues, it is bit of setback when these updates lead to unexpected donwtime. We face two kind of this issue in Oct 2024.
What problems is the product solving and how is that benefiting you?
sendbird solving our major issue of managing user interactions efficienlty. after integrating the senbird into cookr app. our customer satisfactions has increased and we can easily handled over 700+ tickets with just four persons.
Efficient and Customer-Focused: Senbird Transforms Our Food Delivery Operations
What do you like best about the product?
As a food delivery platform, it allows us to interact with and resolve customer queries more efficiently, making our daily customer management and communication much easier. Task management, team collaboration, and reporting are made seamless, which has helped us improve productivity and maintain better oversight of ongoing projects. Additionally, the customer support team is responsive and genuinely interested in helping us maximize the platform's potential.
What do you dislike about the product?
the initial setup and API integration taking some time, and if it could allow us to use our own dashboard it would be more useful.
What problems is the product solving and how is that benefiting you?
Handling customer support made easy and reduced our work load.
Reliable and crash-free with good communication enhancement
What is our primary use case?
How has it helped my organization?
We observed benefits immediately after deploying Sendbird. Our app's APK size was significantly reduced by almost 10 MB compared to CometChat. This was crucial in areas like Pakistan, where devices and internet quality can be low, making it easier to install the product without consuming much space.
What is most valuable?
Sendbird is reliable and generally crash-free. We utilized its chat features, including images, video, and text messaging.
What needs improvement?
The most significant issue with Sendbird is the support. The support team did not assist adequately with crashes in the Sendbird segment and release. Moreover, their pricing is very high compared to competitors, which is a concern for us.
For how long have I used the solution?
We have been using Sendbird for over a year.
What do I think about the stability of the solution?
Despite two persistent crashes in Crashlytics related to Sendbird, there have been no major stability issues or downtime on their side.
How are customer service and support?
The support service is unhelpful, especially when diagnosing and addressing crash issues. Even though we reached out multiple times, the response was inadequate, and without any video call assistance.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before Sendbird, we used CometChat. We found Sendbird to be much better than CometChat.
How was the initial setup?
Integrating the Sendbird UIKit was challenging due to inadequate documentation. We expected to integrate it much faster. It took about three weeks.
What's my experience with pricing, setup cost, and licensing?
Sendbird's pricing is significantly higher than other competitors and non-negotiable, which makes it quite expensive for organizations.
Which other solutions did I evaluate?
We previously used CometChat before switching to Sendbird.
What other advice do I have?
I'd rate the solution eight out of ten.
A robust messaging platform with lots of messaging features for businesses
What do you like best about the product?
I like the customization that Sendbird offers, the ease of use, scalability, messaging features, easy integration, real-time notifications and analytics provided on the user metrics, easy to implement workflows makes Sendbird a excellent platform.
What do you dislike about the product?
Senbird's pricing is on the higher side which would be difficult for startups to afford, also the leaning curve is a bit of a hassle for new users. The customer support is not the best in terms of providing resolution to issues the customers are facing.
What problems is the product solving and how is that benefiting you?
Sendbird allows us to engage more with the customers getting their user feedbacks, personalized interactions and suggestions.
It's scalability is a very useful feature to handle increased messaging volumes without any issues.
Instant messaging with the customers, allowing us to provide quicker resolutions.
Real-time notifications, user feedback, customizations and analytics on customer behaviour are valuable features that helps us in day-to-day activities.
It's scalability is a very useful feature to handle increased messaging volumes without any issues.
Instant messaging with the customers, allowing us to provide quicker resolutions.
Real-time notifications, user feedback, customizations and analytics on customer behaviour are valuable features that helps us in day-to-day activities.
Effortless implementation with comprehensive developer guidance for integration
What is our primary use case?
I implemented Sendbird in a business application for chatting purposes involving business-to-business and customer chatting. It was a public application used by a client from the US.
What is most valuable?
The Sendbird developer portal provides each step, including methods, making it easy to implement. I used it in a React Native project, and it was not burdensome, as we just used some SDK methods.
What needs improvement?
When I implemented this SDK, I never noticed the audio and video call in the SDK at that time since it was not there. Now, I have to check the documentation first as I don't have the latest update about the Sendbird. However, I thought that there should be the audio and the video call functionality as well.
For how long have I used the solution?
I implemented the solution for two years in my last job.
What do I think about the scalability of the solution?
In terms of scalability, I used it in a small application. It's good for small kinds of applications. I don't have any idea about the need for more users and advanced applications. That said, for small applications, it's good.
How are customer service and support?
The support team is really nice because I had one query, and I raised the ticket in support. I got my proper answers. The response time and knowledge are really good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I tried another SDK at that time, however, Sendbird was good.
How was the initial setup?
The documentation is very easy to understand. Anyone can just follow these guidelines and steps and then implement them in iOS, Android, or cross-platform as well.
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, at that time, I was a junior developer, and pricing handling like premium version and purchase was on the client side. They managed all aspects, so I don't have more idea about the pricing. They did not give every access to us.
Which other solutions did I evaluate?
If you consider the OpenTalk application or its current name since it has changed, it was also the same library earlier. However, it was difficult to understand. Compared with Sendbird, it's easy for fresher people to understand.
What other advice do I have?
I am a direct developer with cross-platform expertise, so we just have to use simple methods, like sending messages and connecting to create a channel and so on. We don't have to code more since every method gives proper responses, and we can get all the data from that response and display it in our application. It's easy to use. I suggest to other colleagues that if they consider a chat integration, Sendbird is simple and easy to understand.
Additionally, if a new employee joins the company, it's easy for them to understand the code already implemented.
I'd rate the solution nine out of ten.
Seamless communication enhanced by cloud-based backend systems and an API-based approach
What is our primary use case?
We used Sendbird for our travel-based company. We utilized it to market our company-related products and facilitate communication between users and flight attendants regarding any issues.
How has it helped my organization?
We benefited from Sendbird's ability to handle backend systems through their API, which meant we didn't require any space on user devices to store data, as everything operated through cloud-based solutions.
What is most valuable?
The feature I liked the most was the API-based approach. The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices. The scalability to support up to ten thousand users in a chat group was also significant for us.
What needs improvement?
A major issue was the requirement delay when initiating the connection to sendbird sdk. There were also challenges with URL thumbnail generation and showing read messages, although they mentioned fixes in the newer version. The transition from version three to four required significant code refactoring.
For how long have I used the solution?
I used Sendbird's SDK for about one year. My previous company used it for around one and a half years.
What do I think about the stability of the solution?
There were issues with generating URL thumbnails and read receipt features, which were expected to be addressed in newer versions.
What do I think about the scalability of the solution?
Sendbird could manage up to ten thousand users in a chat group, which aligned with our company’s needs.
How are customer service and support?
Sendbird has a good support team. They sent team members to assist us weekly, resolving issues promptly. This ongoing support was valuable.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before using Sendbird, my company might have used something else, but by the time I joined, they had already adopted Sendbird.
How was the initial setup?
The initial setup required time and attention to the documentation, however, once understood, integration was smooth.
What about the implementation team?
There was an ongoing collaboration with Sendbird's support team, which provided valuable assistance during implementation.
What's my experience with pricing, setup cost, and licensing?
I don't have detailed information about the pricing, but my company considered Sendbird to be somewhat expensive, which contributed to the decision to switch.
What other advice do I have?
I recommend Sendbird for those who can't afford a dedicated backend team due to their excellent support and frequent updates. However, I advise confirming version transition requirements as they demand significant refactoring.
I'd rate the solution eight out of ten.
Easy to integrate
What do you like best about the product?
How complete the documentation was, it was fairly simple to integrate.
What do you dislike about the product?
Customer support took a bit longer to respond than expected, it was a fairly simple issue (a typo on our side, totally our fault), I believe it could've been resolved faster than it was.
What problems is the product solving and how is that benefiting you?
It is helping us send out reminds all across our patients, and it has been a breeze to analyze how users are reacting to this notifications.
It becomes easy for me to have a communication channel between me and my customers.
What do you like best about the product?
1. Robustness
2. Efficiency
3. Easy to Use
2. Efficiency
3. Easy to Use
What do you dislike about the product?
1. High Pricing
2. Nothing else, everything is fine
2. Nothing else, everything is fine
What problems is the product solving and how is that benefiting you?
Ease of communication among the my customers.
Great Sales and Customer Success Support
What do you like best about the product?
Having used Sendbird since 2018, we can attest to the fact that they have provided excelent after sales service and support, especially when it comes to adjusting the plans and feature set according to our changing needs and requirements as a growing startup.
What do you dislike about the product?
Perhaps the pricing model could be more transparent and competitive
What problems is the product solving and how is that benefiting you?
Sendbird solves the need of building our own chat platform to enable live chats between our clients and users, saving us development resources
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