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A great partner for real-time messaging services
What do you like best about the product?
The Sendbird platform has met almost all of our needs for real-time messaging in our native apps and web platform. Their SDKs are full-featured and performant. Their support team has quickly responded, fixed issues, and followed up. I have also enjoyed the partnership we have with our account team. They have not been pushy, but instead sought to understand our business needs and upgraded/downgraded our feature plans/billing packages accordingly,
What do you dislike about the product?
As with any Saas provider, one of the downsides of Sendbird is the risk of vendor lock-in. However, Sendbird does provide some helpful tools to get messages/channel data out of the platform (webhooks, advanced analytics, and data export).
What problems is the product solving and how is that benefiting you?
Sendbird is solving all the technical infrastructure problems related to real-time messaging. This allows us to focus on our core business and still have a competitive integrated messaging product in our apps.
Sendbird SDK and Dashboard Review
What do you like best about the product?
The dashboards Sendbird provides are quite informative. You can track down every single user down to their every bit of information and this makes troubleshooting rather easy. The UI design of the web dashboards is intuitive and seamless to navigate through. The updated mobile SDKs have significantly improved memory profiling.
What do you dislike about the product?
It's not opensource. But, that's understandable, when you try to monetize something.
What problems is the product solving and how is that benefiting you?
Sendbird provides us the option to design in-app chatting, which beyond initial integration is very easy to maintain. This saves a lot of time for developers and managers alike. It also provides the option of media storage(media and thumbnail), if you opt for it.
Using messaging platform: It's a Game changer
What do you like best about the product?
The level of their detailed documentation and their tech team's availability for support.
All features like group chat, 1o1 chat etc. are great to have. If you are building a chat system from start, no need to go into web socket connection and all other things from basics. Their exposed APIs and SDK methods, makes it easier for any one to onboard with chat system easily.
All features like group chat, 1o1 chat etc. are great to have. If you are building a chat system from start, no need to go into web socket connection and all other things from basics. Their exposed APIs and SDK methods, makes it easier for any one to onboard with chat system easily.
What do you dislike about the product?
There is nothing as of now, that I can say I dislike.
What problems is the product solving and how is that benefiting you?
We are solving our system's entire notification system going into 1 central chat place. Whether its 1o1 chat, group chat, payments, verticals rich text notifications etc.
Great product with great support
What do you like best about the product?
Well documented APIs and SDKs and a reactive support team
What do you dislike about the product?
Nothing so far, our integration of Sendbird as been going well.
What problems is the product solving and how is that benefiting you?
We needed a Chat feature in our application and Sendbird was the natural choice to implement it.
Great product, pricing, and customer service.
What do you like best about the product?
Easy to integrate, easy to understand pricing tier system, BAA compatible, and great customer support (tech support + competent account management)
What do you dislike about the product?
As long as you don't have BAA requirement, the pricing is great. If you require BAA, it will become expensive.
What problems is the product solving and how is that benefiting you?
Integration of HIPAA compliant chat within our mobile app. Rock solid stability.
A great team helping to integrate a great product
What do you like best about the product?
Team is willing to help you - starting from your first contact.
all relevant platforms we need to integrate the chat on, are supported.
if you have some custom requests, the team is willing to find a good solution to enable your business implement their plan.
all relevant platforms we need to integrate the chat on, are supported.
if you have some custom requests, the team is willing to find a good solution to enable your business implement their plan.
What do you dislike about the product?
the ui kit could offer more functionality.
What problems is the product solving and how is that benefiting you?
Realt time chat integrated into a business app. Easy integration for multiple platforms!
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