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Sendbird API Makes Data Export Easy for Analysts
What do you like best about the product?
I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to export data from Sendbird for one of my clients.
Sendbird has also integrated smoothly with my client's platform and feels like a cohesive part of the offering rather than a bolt-on. It has proven reliable across a number of websites.
Finally the moderation tools are comprehensive and straightforward to use.
Sendbird has also integrated smoothly with my client's platform and feels like a cohesive part of the offering rather than a bolt-on. It has proven reliable across a number of websites.
Finally the moderation tools are comprehensive and straightforward to use.
What do you dislike about the product?
Sendbird is an enterprise solution and the pricing reflects this.
Features are bundled into different packages, so you may need to upgrade your subscription to get a particular feature. Advanced analytics, for example, is only available in the Pro package and above. This means that cost depends not only on usage but also on desired feature set.
Features are bundled into different packages, so you may need to upgrade your subscription to get a particular feature. Advanced analytics, for example, is only available in the Pro package and above. This means that cost depends not only on usage but also on desired feature set.
What problems is the product solving and how is that benefiting you?
Sendbird has enabled my client to integrate both group and one-to-one chat facilities into its platform, for the benefit of platform users. From my personal perspective as an analyst, Sendbird has enabled me to export the data I require via its well documented and powerful API.
Simple, Detailed, and Always Ready for Reports
What do you like best about the product?
It is simple, deep in details, always ready for reports. I'm using daily and I can depend on it. We support our customers 24/7 via this web app. We can filter employees according to the business needs. With simple clicks, we divide roles and tasks are done.
What do you dislike about the product?
AI section will be empowering however machine learning is developing all over the world.
What problems is the product solving and how is that benefiting you?
We added BOT to reply our customers with simple inquiries and general queries. It allows to identify registered or anonymous user.
Outstanding Chat Features That Work Even on Low Internet
What do you like best about the product?
It's features, specifically chat features. It works so well even on low internet
What do you dislike about the product?
Pricing is too high for chat. It adds an extra amount to our budget
What problems is the product solving and how is that benefiting you?
I have added it to enable chat on my product and It's helping my customers to interact easily.
Seamless Integration with Stellar Support
What do you like best about the product?
I love how seamlessly Sendbird integrates with all of our customer-facing apps, making it a cohesive part of our communication infrastructure. Its ability to accommodate continuous improvements and expose new APIs to meet our evolving customer needs is incredibly valuable, as it allows us to customize chat features to suit our clients' requirements efficiently. The support team at Sendbird is another highlight; they are very helpful in providing new solutions, ensuring that our operations can adapt to increasing complexity as our user base expands. The initial setup process was reportedly easy, which is a significant advantage for getting the system up and running without hassle.
What do you dislike about the product?
I sometimes encounter issues with Sendbird where chats are not sent, and notifications are not triggered. This is a major concern because losing customer chats is a significant issue, even though it's reported by only a few users. To address these problems effectively, it would be beneficial to have trails or logs for all chats sent and received so that troubleshooting can be more straightforward.
What problems is the product solving and how is that benefiting you?
I use Sendbird for secure communications and custom chats, benefiting from seamless integration and API improvements to meet client needs as user complexity increases.
Easy customer interaction but could be a better user interface from our end
What do you like best about the product?
Easy to interact with customers with various features
What do you dislike about the product?
User interface from our end not very friendly
What problems is the product solving and how is that benefiting you?
user interface a bit hostile
Seamless, Scalable Chat Solution with Outstanding Support
What do you like best about the product?
Sendbird is super reliable on production. I love how it can handle the scale we see at Zepto seamlessly. It also offers all the chat features we need to support 150k support chats between our end customers and AI or human agents daily.
I also love the ease of implementation and the support team helping us out so promptly whenever needed.
I also love the ease of implementation and the support team helping us out so promptly whenever needed.
What do you dislike about the product?
Honestly, there is nothing that comes to mind
What problems is the product solving and how is that benefiting you?
Sendbird is the chat infrastructure for 150k customer support chats today - this really helps us reliably offer support to millions of our users monthly and takes away the complexity of building and maintaining the end to end chat suite inhouse.
We also leverage Sendbird for sending push notifications when a customer on a chat goes inactive aiming to improve our first time resolution rate.
We also leverage Sendbird for sending push notifications when a customer on a chat goes inactive aiming to improve our first time resolution rate.
Easy Chat SDK Setup, But Pricing Too High for Startups
What do you like best about the product?
the product guide (SDK) for the chat feature is realtivly simple to install
What do you dislike about the product?
the price points! the minimum plan is $399 - when using for a start up with no user or at an experimental stage, the fees add up - there should be a cheaper plan.
What problems is the product solving and how is that benefiting you?
allows users to chat with each other with all the basic features you would expect
Simple and easy to integrate
What do you like best about the product?
1. The documentation is very thorough and support team is always there to help.
2. Easy to implement and integrate. And very easy to use.
2. Easy to implement and integrate. And very easy to use.
What do you dislike about the product?
There's not much to dislike about it so far. But I would say may be pricing compared to other providers.
What problems is the product solving and how is that benefiting you?
It is solving the chat between users.
Easy Integration and Reliable, But Advanced Features and Pricing Could Improve
What do you like best about the product?
It’s easy to integrate, reliable, and provides a solid chat infrastructure with good documentation and support
What do you dislike about the product?
Some advanced features require additional setup, and the pricing can be high for growing apps.
What problems is the product solving and how is that benefiting you?
It helps us provide reliable in-app messaging without building everything from scratch. It improves user engagement and communication efficiency.
Reliable out of the box chat solution with easy support and friendly pricing
What do you like best about the product?
Sendbird makes it easy to deliver a complete in-app chat experience. Many features that would be effort intensive to build are available out of the box. This has helped our users connect with each other seamlessly, as we operate a two sided marketplace where users often need to coordinate with one another.
The support team is another standout. They’re quick to debug issues, suggest code improvements, and guide us on stability and scalability best practices. We’ve also found the commercials flexible, which is a big plus for a startup like ours. We can scale usage as the business grows without being locked into rigid pricing.
Overall, the big plus points are: simple integration, stable SDKs, and strong feature set.
The support team is another standout. They’re quick to debug issues, suggest code improvements, and guide us on stability and scalability best practices. We’ve also found the commercials flexible, which is a big plus for a startup like ours. We can scale usage as the business grows without being locked into rigid pricing.
Overall, the big plus points are: simple integration, stable SDKs, and strong feature set.
What do you dislike about the product?
While the solution is solid, our team needs to stay vigilant. The occasional monitoring and upgrades are important to keep everything running smoothly. Documentation cannot cover everything in a real-world implementation scenario for a unique business like ours, and certain edge cases require extra care. It’s not a dealbreaker, but we have to be proactive in keeping the integration healthy, and perhaps also have a developer who is fluent with the integration and can step in for quick resolution when required.
What problems is the product solving and how is that benefiting you?
Sendbird solves the challenge of othewise building and maintaining a reliable in-app chat at scale. Instead of us spending technical bandwidth on building and maintaining a messaging layer from scratch, we were able to divert that towards building core product differentiators - while we rely on Sendbird for messaging as they've proven themselves and perfected this over the years.
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