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External reviews

22 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Alan D.

A robust AI Observability platform with a thoughtful approach to data privacy

  • August 24, 2023
  • Review provided by G2

What do you like best about the product?
As an AI consulting and services firm, we’re always on the lookout for tools that our customers can leverage to improve their adoption of AI. Model monitoring and maintenance are big needs for any company actively investing in AI that wants to turn those investments into returns.

We’ve been testing out WhyLabs as a potential observability solution and have been impressed with its capabilities. Their recent platform expansion with LLM observability and guardrails aligns well with the Gen AI capabilities that are becoming important to many of our customers.

WhyLabs offers a wide range of functionality, including data profiling, model monitoring, alerting, and root cause analysis. The platform covers many of the end-to-end workflow needs of an ML team.

A key part of their approach is the open-source whylogs library for local data profiling. Rather than sending raw data to the cloud, whylogs lets you summarize on-premises before sending compact statistical profiles. Contrary to some other monitoring solutions, this aligns very well with many of our clients’ strict data privacy expectations.

whylogs itself is straightforward to integrate and use. You can add monitoring to a pipeline with minimal fuss. As an open-source tool, it provides transparency into what’s being tracked and how.

On the support side, we’ve found the WhyLabs team extremely nice and responsive. The platform documentation is fairly comprehensive as well. Another key plus is that we found their pricing model really fair.

For teams looking for an observability solution, WhyLabs is definitely worth a close look. The platform covers a wide range of ML workflow needs, and their approach to data privacy is a plus. We look forward to using it more broadly!
What do you dislike about the product?
Nothing major. There is always room for improving documentation and platform features.
What problems is the product solving and how is that benefiting you?
As an AI consulting and services firm, Tryolabs' mission is to help companies accelerate their adoption of AI. We guide clients through their AI roadmaps, building, deploying, scaling and monitoring production-ready ML systems.

Robust monitoring and observability are crucial to running AI responsibly in production. WhyLabs provides an invaluable end-to-end solution for the monitoring challenges ML teams face.

WhyLabs gives us comprehensive observability into our clients' ML pipelines. The privacy-preserving design using whylogs is also critical for many of our clients.

By leveraging WhyLabs, we can focus on rapidly delivering AI value for our clients rather than building custom monitoring. It's a trusted platform that sets up our clients for ongoing success after models go into production.


    Real Estate

A must have if you're organization is mature enough to use it

  • August 02, 2023
  • Review verified by G2

What do you like best about the product?
The core functionality is explicitly important when you are having AI/ML solutions running on production. Instead of spending time on manual checks (that can be prone to error) you can set up monitors to inform you if something is going wrong. It is flexible enough to build your cusotm metric and monitors which allows for versatile usage.
What do you dislike about the product?
Building custom monitors and metrics is a chellanging experience. I struggle sometimes with code issues so better FAQ or documentation could be helpfull to avoid them.
What problems is the product solving and how is that benefiting you?
We are having multiple user facing projects that are working on production. We need to know if their performance is deteriorating, if we see some bias, data drift or missing data.


    Jay B.

Great product on the forefront of AI/ML observability, including LLMs

  • August 01, 2023
  • Review provided by G2

What do you like best about the product?
WhyLabs is a great team building an innovative product at the forefront of AI/ML. I love the OSS approach and have been using and recomending their new product Langkit to my LLM dev community. We all have a lot of questions about how we're going to measure and protect our LLM-based products. Very cool that Whylabs has come oout with a comepelling product so quickly, while the ground is still shifting.
What do you dislike about the product?
It is still early days and there is a lot more to build, measure and monitor, especially as the LLM space contnues to rapidly evolve. I am looking forward to seeing new features and capabilities in Langkit as the models get more sophisticated and our underdstanding of the technical and business metrics emerge that will govern how we build LLM-based products and services.
What problems is the product solving and how is that benefiting you?
My colleagues and I need to understand and keep our finger on the pulse of these currently still unweildy beasts (LLMs) that don't always act in a predictable manner. Output quality, relevance and security are still in its infancy wrt LLMs. WhyLab's Langkit is off to a great start giving us visibiity into these crucial metrics, giving us the confidence to move forward with our own LLM-based products and services.


    Computer Software

WhyLabs made monitoring our generative models flexible and useful

  • July 24, 2023
  • Review provided by G2

What do you like best about the product?
The platform is flexible, privacy friendly (you don't have to send user data) and provides a great command center view with many alerting options.
What do you dislike about the product?
The software is great, no complaints at all.
What problems is the product solving and how is that benefiting you?
WhyLabs helps us monitor our models to ensure the performance doesn't change over time, that any upstream or downstream data inconsistencies or changes are noticed quickly. We monitor some simple metrics, for example word count, and some more complex metrics, such as cosine similarity. I like that the tool is flexible enough to monitor anything we can calculate, then provides best practices for alerting around unexpected variance and extreme values.


    Keling C.

Excellent product by an amazing team

  • July 21, 2023
  • Review verified by G2

What do you like best about the product?
WhyLabs is a great solution for our team in monitoring ML features. With WhyLabs seamless integrated in our daily pipelines, we can keep track of our data quality, receive timely alerts via both email and Slack, and detect the anomalies in their early stages.

We are also impressed by the tremendous support from the WhyLabs team. Collaborating with them has been an absolute delight.
What do you dislike about the product?
Just like with any new product, there is always room for improvement in both the platform and its monitoring capabilities.

I am anticipating new features in dashboards that offer data profiles at more granular levels and from different perspectives. Additionally, having a comprehensive API client tool to check and retrieve profiles would benefit our specific use cases.
What problems is the product solving and how is that benefiting you?
Delivering consistent and reliable data to our customers stands as a fundamental responsibility of our team. However, given the chaos in the real world and the complexity of infrastructure dependencies, detecting data quality issues promptly poses notable challenges. WhyLabs provides solutions to monitor statistical properties of large datasets, giving us the confidence to move forward with our data services.


    Luis T.

Outstanding Support and Speed of Innovation

  • July 21, 2023
  • Review verified by G2

What do you like best about the product?
We recently integrated the WhyLabs AI Observatory into our team's model serving platform to monitor input features and model scores in near real-time. I was impressed by its seamless integration and range of capabilities. They provided some good examples, so it was easy to integrate monitoring of our data.

I also like the large amount of monitors and dashboards to debug various aspect of ML data and models. We set up alerts through Slack which was also easy to set up. The alerts are useful to detect issues with our model's features such missing data. We also watch WhyLabs dashboards when deploying new model versions to ensure a smooth rollout.

Another highlights is is user interface. It's user-friendly, clear, and intuitive. They have some preset monitors that are easy to add with just a few clicks. I noticed they added more preset monitors recently which shows their rapid innovation.

Finally, and what I like the most, is its customer support. The team is responsive, and they are always ready to assit, and they quickly reply for any questions or help we ask.
What do you dislike about the product?
One point to mention is the discoverability and enablement of some of their advanced features. However, this could be a results of their rapid innovation, which continuously expands the platform's capabilities. A bit more documentation on navigating these features could improve the user experience, but it's a small aspect in an otherwise impressive system.
What problems is the product solving and how is that benefiting you?
WhyLabs AI Observatory is a crucial tool that helps us to maintain the integrity and performance of our real-time Machine Learning models. It lets us monitor the features and model predictions to ensure they behave as per our expectations.

By integrating WhyLabs, we are able to comprehensively capture potential data drift in predictions and detect anomalies in model inputs and ouputs, which significantly increases the reliability of our models. We have also established monotors that promptly alerts us to any emerging issues, enabling swift and appropriate action.


    Duc L.

Great product and excellent team

  • July 21, 2023
  • Review verified by G2

What do you like best about the product?
In my opinion, Whylabs is an excellent product which provides a lot of useful insights on model performance, model inputs and model outputs. With the insights provided by Whylabs, we immediately found ideas to further improve our models.

It's worth to highlight the support that we have from Whylabs team. It has been a smooth collaboration with Whylabs team. Whenever I have any questions about using Whylabs, I got my questions answered within a very short turnaround time.
What do you dislike about the product?
Having more documentations/tutorials on some situations may help users better onboard with Whylabs. In addition, for existing documentations, keeping it up-to-date with latest changes may also help.
What problems is the product solving and how is that benefiting you?
Whylabs helps provide insights on Machine Learning models in production: model performance, data drift, data skewness, etc.


    Lanqi F.

Excellent product for model monitoring

  • February 13, 2023
  • Review verified by G2

What do you like best about the product?
Whylabs offers a great platform for people who are interested in adding monitoring capabilities to your models. It provides great visuals for data distributions, and also offers easy-to-add data monitors / alerts to detect anomalities, data drift, and so on.
It has also been a great pleasure for me to work with the Whylabs team. They have really excellent experts who have helped us a lot with the integration of whylogs to our models. Great optimization has been done on their side to make whylogs work for our specific use case.
What do you dislike about the product?
It would be great to have more options to custom the dashboards for profiles. Documentation could also be better and more complete. However, Whylabs is consistently improving their product, I can definitely see a more mature product in the near future!
What problems is the product solving and how is that benefiting you?
Whylabs helps monitor the inputs and outputs of our model. Integrating Whylogs to this service helps open the door for capturing potential data drift in predictions, detecting anomalies in model inputs, and understanding user traffic better.


    Rolland H.

Great product backed by a fantastic team

  • February 10, 2023
  • Review verified by G2

What do you like best about the product?
As a product, WhyLabs AI Observatory helps fulfill a critical role in providing observability for ML models and pipelines. Our ML team has adopted WhyLabs for some mission-critical models, providing ease of mind that we're tracking the metrics needed to ensure model performance and responsible use of data.

The WhyLabs team is also super quick to support our ML team's questions and feature requests. They have been a pleasure to work with, and I look forward to continued collaboration.
What do you dislike about the product?
Being a relatively young company, they don't yet provide the functionality and documentation coverage to cover all the existing ML use cases. That being said, the onboarding process has been reasonably smooth for us, and any features that weren't already part of the product were quickly added.
What problems is the product solving and how is that benefiting you?
WhyLabs provides easy ways to track different metrics across our data and ML models. It also allows us to visualize the data intuitively through a web UI. Focus on high-quality data is being recognized as a more and more critical component of the ML lifecycle, so having a tool like WhyLabs AI Observatory lends confidence to our models and data.


    Information Technology and Services

Excellent AI Observability service! Easy to deploy and use!

  • January 18, 2023
  • Review provided by G2

What do you like best about the product?
The ability to gain insight into changing data trends quickly - Normally, it would take days or weeks to assess via traditional monitoring tools. With WhyLabs AI Observatory, it can be done within significantly less time.
What do you dislike about the product?
It could use a little more documentation to assist with the initial setup. There were a few cases where an info popup would have been useful to clarify questions during the setup process.
What problems is the product solving and how is that benefiting you?
Quick and timely insights into data trends to help determine how our clients are using our services. We could determine the most commonly used features our clients use across our products on our web application.