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Great for multiple site management
What do you like best about the product?
Pantheon's dashboard make it really easy to manage multiple sites and spin up new sites.
What do you dislike about the product?
It would be nice if they supported hosting sites outside of Drupal and Wordpress.
What problems is the product solving and how is that benefiting you?
It really easy to spin up new sites assign developers to specific sites and roll out patches or updates. I really appreciate the Multidev environment which has helped boost productivity.
Recommendations to others considering the product:
I would highly recommend Pantheon to anyone managing multiple sites in either Drupal or Wordpress.
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Great UI and Maintainability
What do you like best about the product?
Easy Back-up management for Client Sites
What do you dislike about the product?
Upstream not syncing on Drupal 8 w/ Core
What problems is the product solving and how is that benefiting you?
Helping us organize our client sites and stationing them all on Pantheon
Recommendations to others considering the product:
I think Pantheon is doing great for it's customers
Working with Pantheon is one of the best decisions I’ve made.
What do you like best about the product?
We’ve been working with pantheon since 2018. There are two things I value most. First, scaleability. We have some seasonality in out business and the platform scales without added cost or complexity. Second, managed updates. It’s a new service that’s inexpensive and helps our technology team focus on features rather that infrastructure maintenance.
What do you dislike about the product?
So far I haven’t found anything to be unhappy with.
What problems is the product solving and how is that benefiting you?
Uptime and availability were our initial problems to solve. Since engaging with Pantheon we have had few issues and those that have occurred were proactively solved often before were aware of them.
Recommendations to others considering the product:
If you’re managing Wordpress or druoal websites, Pantheon should be at the top of your partner list.
Enterprise Level Service, Support, and Reliability
What do you like best about the product?
The platform provides a ton of flexibility and features to support very active development teams across different CMSs with the established workflow as well as the ability to take advantage of multidevs. In general the support team is incredibly knowledgable and proactive when you are working with them on an issue.
Very high uptime on the platform as well.
The events that Pantheon hosts are very educational about the platform and best practices as well.
Very high uptime on the platform as well.
The events that Pantheon hosts are very educational about the platform and best practices as well.
What do you dislike about the product?
If a support ticket is answered in one session that's great and is usually the case. If a support ticket can't be answered immediately it sometimes feels like the team can be slow to followup or they aren't familiar with the content of the original discussion, so you can end up repeating a problem when you reach out again.
Pantheon could also be more proactive in downtime and lag reporting on infrastructure issues.
Pantheon could also be more proactive in downtime and lag reporting on infrastructure issues.
What problems is the product solving and how is that benefiting you?
The biggest problem solved was in our ability to have numerous development environments concurrently active to review various features that were in development both internally and with clients. This also needed to tie into our CI/CD process'. Pantheons multidevs have been perfect for this.
Support along the way with better-than-average tools
What do you like best about the product?
Spinning up sites with 3 environments (dev, test, live), quick easy git repos and upstream access cuts site management time in half.
What do you dislike about the product?
Some hosting options may be cheaper, but they make up for it with ease of use and tools.
What problems is the product solving and how is that benefiting you?
Using the agency version allows for tag teaming updates with clients and fixes a lot of billing issues that were present in the past.
incredible customer service, clean intuitive UX
What do you like best about the product?
The customer support is prompt, clear, and patient. Their documentation is also crystal clear but sometimes a little too high-level for someone like me who is new to dev. When that is the case, I'm always able to get someone to walk me through the steps within five minutes of launching the chat. I could not have completed my latest project without it.
What do you dislike about the product?
For someone like me who is new to dev, I think it is a little bit TOO clean. It would be nice for there to be a little bit of help text with each of the buttons, etc. But I do enjoy how clean the interface is and I imagine that for someone with more experience, that this uncluttered UX is heavenly!
What problems is the product solving and how is that benefiting you?
I am a grad student creating a robust website with a research center. I only have design experience, so I am new to development. But between the support on Pantheon and other web tutorials, I have been able to get this far!
Recommendations to others considering the product:
Definitely go with Pantheon -- their customer service is prompt, friendly, and goes beyond what is expected to help you with your problem. I've always had responses with their customer service chat within minutes of sending my first message.
Fantastic platform to develop on
What do you like best about the product?
Support is incredible. Integration with Lando is phenomenal. Having three separate development environments make it so much easier to make sure our live website stays up and running without the problems that developing on the fly can create. Having the ability to easily develop on a local server with Lando and push the changes to Pantheon make development time even faster.
What do you dislike about the product?
Sometimes it would be nice to have a little looser controls on the live server. It can be difficult to develop anything on our server outside of the main Wordpress installation. We would also love to be able to host multiple wordpress installations on the same server. Also, developing sub domains is quite difficult.
What problems is the product solving and how is that benefiting you?
We are managing a website for a major media organization, and several smaller projects. The stability and performance of our websites have been second to none since moving to Pantheon. Prior to switching to Pantheon, we commonly developed new plugins and upgraded our existing plugins on our live server. This resulted in us occasionally having issues that caused problems for our users. Now, with Pantheon, we can resolve those issues long before our viewers would ever see them.
Recommendations to others considering the product:
If you need a server that you can constantly tinker with, but you don't need it to be a stable, dependable server, Pantheon is not for you. If you are building a website that will have a lot of users and needs to be dependable and reliable, Pantheon is one of the best in the business.
Pantheon is pretty, pretty, pretty good
What do you like best about the product?
The support team is excellent! They are very helpful. When we needed their help they were very quick to respond to our support requests. They went above and beyond to ensure that our problems were resolved and even took steps to assist us directly as well as provide text feedback / answers to our questions.
What do you dislike about the product?
I do not like the pricing structure which includes bot traffic. I believe this causes sites to be scaled up unnecessarily. We've noted that some of our sites get increased bot traffic during holidays and this traffic is being counted against our sites even though it's malicious bot traffic. This we believe shouldn't be held against customers. Instead it would be helpful to be able to discuss with the Pantheon team and have this bot traffic not counted against the total traffic on the site.
What problems is the product solving and how is that benefiting you?
We use Pantheon for shared hosting.
Recommendations to others considering the product:
Give them a shot you won't regret it.
Excellent Reliable System
What do you like best about the product?
Ability to have a three-tiered system to push updates and develop without interrupting the live site.
What do you dislike about the product?
The billing system is complicated when managing multiple sites inside one organization. Different sites are paid for by different departments. Invoices do not indicate the domain/site billed and people inside the org become very confused about their invoices respectively.
What problems is the product solving and how is that benefiting you?
The reason for moving to Pantheon was the three-tier development platform, site stability, security, and ability to prevent downtime. For the most part that has been very successful. Benefits have been a more stable platform on secure servers we do not need to manage as an organization. This has saved countless hours of development time.
Recommendations to others considering the product:
If you need professional hosting with a tiered development system then you cant do better than Pantheon. I have been using them for almost 10 years and I have no complaints. Best service, support, and system.
Always great service
What do you like best about the product?
I don't often have a problem, but when I do I can fire up chat support and know within a few minutes someone will be trying to help me.
What do you dislike about the product?
I really can't think of any reason to dislike Pantheon.
What problems is the product solving and how is that benefiting you?
Ensuring uptime for client websites is so important. I love how the DEV-TEST-LIVE environments have saved us so many times when updating websites. Also, live sites rarely go down. When it happens the Pantheon team is all over it. Sites are back online in minutes, not days.
Recommendations to others considering the product:
I would say if you are looking for a top-notch hosting provider, look no further than Pantheon.
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