Workato Enterprise Automation Platform
Workato, Inc.External reviews
716 reviews
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External reviews are not included in the AWS star rating for the product.
Intuitive Interface and Excellent Support Drive Continuous Improvement
What do you like best about the product?
Simple and intuitive interface. Bountiful documentation and support as well as a number of supported connectors out of the box. Continuous improvements to align with industry best practices.
What do you dislike about the product?
The pricing model counting test and dev environments and tasks as part of the billing is a little prohibitive especially when load testing or longitudal testing.
What problems is the product solving and how is that benefiting you?
Allows us to integrate with a number of 3rd party providers as well as quickly customize integrations for customers. Excited about the upcoming AgenticAI features.
Effortless Integration for Simple Tasks
What do you like best about the product?
We use Workato for light integrations that we can deploy quicker than with Boomi. I appreciate its lightweight design and ease of use. The integrations with Slack and Workday work great, being very seamless and easy to set up.
What do you dislike about the product?
I think that looking at it from a developer's standpoint, Workato will always be that lightweight and easy to use platform. This is a strength but also a weakness. I don't think I'd ever use this for anything other than simple integrations.
What problems is the product solving and how is that benefiting you?
I use Workato for light integrations that deploy quickly and easily, unlike Boomi. Its lightweight design and ease of use stand out.
Effective Automation with Some Integration Hurdles
What do you like best about the product?
I use Workato as our primary Enterprise Automation Platform, and I really appreciate how it bridges gaps between our core tech stack like Salesforce. I like that it automates manual data entry tasks and syncs customer information across departments in real-time, acting as 'the glue' for our teams to have consistent data without manual updates. I especially enjoy the perfect balance Workato offers between low-code speed and enterprise-grade control, along with robust ALM and sophisticated error handling typically requiring heavy coding. The extensibility is remarkable, and if a native connector doesn't exist, the SDK allows me to build custom adapters quickly while maintaining centralized governance. This extensibility also helps bridge the gap between our legacy on-prem systems and modern SaaS apps, letting us build custom connectors to create a solid layer safe for our business teams.
What do you dislike about the product?
The On-Prem Agent setup is not natively optimized for Kubernetes. The one-hour activation code window makes automated deployments difficult. I'd like to see a shift toward long-lived API keys. The platform lacks a native impact analysis tool to visualize dependencies across the workspace. When updating a shared recipe, it's difficult to identify all upstream dependencies which increases the risk of silent regressions.
What problems is the product solving and how is that benefiting you?
I use Workato to automate data entry, sync customer data, and handle onboarding. It solves data silos by centralizing our tech stack and bridges IT-business gaps.
Versatile Automation Tool with Stellar Support
What do you like best about the product?
I like that Workato is lightweight and very easy to use with its low/no-code platform. The support system to get things done is very impressive, whether it’s an agent or the support team from the product. Their extensive library of prebuilt connectors and recipes is also highly effective, and it was very easy to set up.
What do you dislike about the product?
Connections debugging and logging could be improved.
What problems is the product solving and how is that benefiting you?
I use Workato to automate daily tasks and integrate systems, solving mundane process challenges effectively.
Seamless Integrations with Excellent Support Resources
What do you like best about the product?
I love the user-friendly UI of Workato and all the helpful content in the Library, which makes using it much easier. The content Library with existing recipes is extremely helpful as it provides examples to work from. Workato Academy is also very helpful as it provides courses on everything that you can use Workato for. This guidance helps in understanding the product better. The initial setup of Workato was very easy, thanks to the training courses they provide.
What do you dislike about the product?
I think that they could add little hints when creating recipes about functions or more details about the functions in the recipe.
What problems is the product solving and how is that benefiting you?
I use Workato for creating integrations with other software, solving disconnect issues between platforms and allowing seamless integrations.
Effortless Integration and Scalability with Impressive Flexibility
What do you like best about the product?
Ease of Use, Extensive Connectivity, Scalability, Job Recipe, Flexibility
What do you dislike about the product?
May be Pricing, Performance on huge data loads
What problems is the product solving and how is that benefiting you?
Before adopting Workato, we relied solely on Marketo for conversion. Introducing Workato enabled a seamless migration of the MLM process, allowing us to effectively integrate and target both Eloqua and Salesforce CRMs.
Intuitive Integration Tool with Room for AI Enhancement
What do you like best about the product?
I think Workato is pretty intuitive when it comes to working with the system, which makes it easier for me. I appreciate the basic integration options; they're pretty simple and easy to use. The initial setup was pretty easy, I think.
What do you dislike about the product?
I think the AI feature could be improved. If I had the option to simply explain to the system what I need in simple words and it would generate itself, it would be much better than having to understand every part of the integration and create variables for every step.
What problems is the product solving and how is that benefiting you?
I use Workato to integrate multiple information systems like Jira and Salesforce daily. It makes my project management more efficient.
Exceptionally Easy to Use and Intuitive
What do you like best about the product?
How easy it is to use and how fast you're able to automate processes.
What do you dislike about the product?
Copilot still needs some work. Not as powerful as other LLM models.
What problems is the product solving and how is that benefiting you?
Saving 100 of hours of manual work by automating and streamline reporting processes for our Finance and Accounting teams.
Easy to use automation for integrating emails and cloud services
What do you like best about the product?
What I like best about Workato is its automation capability and how easily it can be configured with tools like Outlook, AWS SQS, and other systems. It simplifies integrations and reduces a lot of manual effort.
What do you dislike about the product?
What I dislike about Workato is the limited visibility into logs when an error occurs. There should be an easier way to view detailed error logs directly within Workato, instead of having to contact the Workato support team to understand what went wrong.
What problems is the product solving and how is that benefiting you?
Workato solves the problem of integrating different systems without heavy custom code. It helps by connecting our Outlook email distribution lists and automatically sending the extracted data to AWS for further processing, which saves time, reduces manual work, and improves reliability.
Streamlined Workflow Creation
What do you like best about the product?
I like the user interface of Workato. The connection recipe builder offers a very coherent way to think through the problem, allowing me to connect the dots from start to finish in a way that just makes sense for my brain. Additionally, the initial setup of Workato was very easy.
What do you dislike about the product?
I find complexity around ensuring that the data collected in one step is provided in a valid pill format in the next step. Sometimes the data requires a little bit of transformation to get that right.
What problems is the product solving and how is that benefiting you?
Workato lets Rocketlane extend its backend, providing more functionality than out of the box.
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