Workato Enterprise Automation Platform
Workato, Inc.External reviews
716 reviews
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Prebuilt Recipes help spark new ideas
What do you like best about the product?
The prebuilt recipes give us a great starting place to think about what we might not already be thinking about.
What do you dislike about the product?
I get bummed out when I can't find a prebuilt connector
What problems is the product solving and how is that benefiting you?
Workato is helping us bring together disconnected data
Effortless Workflow Automation with Intuitive Drag-and-Drop Interface
What do you like best about the product?
Ease of use with low code required to set up a workflow. Additionally, the drag and drop interface is user friendly, with adequate control and information, with good automation capabilities.
What do you dislike about the product?
It does require some amount of learning curve to fully utilize full functionality (such as complex customization) of Workato.
What problems is the product solving and how is that benefiting you?
Data processing automation
Automates Operations, Empowers Flexibility
What do you like best about the product?
I use Workato to create recipes for automation in my Operations department. I really appreciate how it auto-creates and auto-triages tickets, streamlining the process for my team. What I like most about Workato is its ability to send marketing emails automatically from a spreadsheet. This flexibility allows us to modify the client list directly on an active sheet without needing to re-upload it with every update. During a remediation project, Workato enabled automation of emails to 32,000 clients with weekly automated follow-ups, checking for responses and automatically closing the loop or sending the next follow-up. The initial setup of Workato was smooth and not difficult at all once we got the necessary permissions from IT.
What do you dislike about the product?
I don't like that Workato has a capacity on how many emails can be sent to clients. That cap adds more restriction. Not having any capacities on email sends via Workato would allow our teams to use it more extensively.
What problems is the product solving and how is that benefiting you?
Workato auto-creates and triages tickets, automates sending emails from spreadsheets, and manages follow-ups. It adds flexibility in client list updates without re-uploading and automates client communication, reducing manual interventions.
Simple, User-Friendly, and Backed by a Great Team
What do you like best about the product?
Simple, easy to understand, the team is nice
What do you dislike about the product?
Maybe no explain a lot how to fill in the fields
What problems is the product solving and how is that benefiting you?
To automate things
Effortless Navigation and Recipe Management
What do you like best about the product?
I appreciate how easy it is to navigate the platform, create recipes and connectors, and manage multiple users and connections.
What do you dislike about the product?
I wish Workato offered more actions within the Recipe Ops and API sections. It would be helpful to have the ability to start, stop, or make minor edits to specific steps in a recipe using only APIs.
What problems is the product solving and how is that benefiting you?
What stands out to me is the way it brings together different systems through integration.
Great App Support, But Flexibility Could Improve
What do you like best about the product?
The wide variety of supported applications
What do you dislike about the product?
Some restrictions towards the flexibility of how you interact with the data
What problems is the product solving and how is that benefiting you?
It resolves the issue of cross platforms which is beneficial in integrating the whole experience
Effortless Automation and Seamless Integrations with Workato
What do you like best about the product?
What I like best about Workato is its ability to automate complex processes with minimal coding. Its integration recipes feel like writing code but with far less effort. Workato connects systems seamlessly, offers a rich library of prebuilt recipes, and makes ongoing maintenance easy.
What do you dislike about the product?
What I dislike about Workato is that the cost scales based on the number of tasks, which can become expensive for high-volume automations. Additionally, exporting job log data to CSV is limited to 1000 rows, which can be restrictive for larger datasets.
What problems is the product solving and how is that benefiting you?
Workato is helping us streamline and automate processes between SFDC, our billing system, NetSuite, and our in-house applications. By integrating these key systems, it reduces manual data entry, keeps information consistent across platforms, and improves efficiency while reducing errors.
Flexible Low-Code Automation with Workato
What do you like best about the product?
I really like that Workato is a low code, no code tool, which means I don't need to code to create automation solutions. It's flexible and allows us to integrate systems like Zendesk and Google Sheets effectively. It's more flexible than Zapier.
What do you dislike about the product?
No comments, it's great!
What problems is the product solving and how is that benefiting you?
Workato helps us automate processes between different systems like Zendesk, Google Sheets, and our BI tool, Preset.
Our team finally can experience better flow across routine tasks
What do you like best about the product?
The thing I like the most about Workato is its stability after I have the set ups. I use it during the week since the variety of features enables me to automate every type of habitual back and forth activity that previously attracted my attention. I also enjoy that it does not require me to baby sit it. It has made an observable impact on my day since I can now remain focused as opposed to switching between minor repetitive tasks.
What do you dislike about the product?
The most troublesome problem I have experienced with Workato is that some jobs require more maintenance than I would have assumed. In systems more or less often I find myself also needing to dedicate more time to changing aspects of the automation when they change. It is like dragging me down even on days when I feel like I have a lot to carry along with. Although customer support is appreciated when required, the disruptions nonetheless interrupt my working process and make other activities move.
What problems is the product solving and how is that benefiting you?
Workato has removed much of the day to day noise on my and the staff. Tasks that previously distracted our attention do so in the background, and it is making our days run more smoothly. It has helped a lot in ensuring that things are organized since there are less small steps that are falling through the cracks. The load is taken off, and we will be able to devote our time to the aspects of the work that contribute to the actual development of projects.
Centralized Metrics Make Integration Management Easier, But Room for More
What do you like best about the product?
I enjoy that Workato provides centralized metrics and logging across various different integrations, allowing me to get a pulse on multiple client offerings in one place. Additionally, the low-code aspect makes it easy for support experts to manage integrations rather than developers needing to maintain them indefinitely.
What do you dislike about the product?
I dislike the stringent constraints sometimes imposed by Workato development, specifically regarding data types and the availability of certain operations. At times, the platform defeats its own purpose by making a task that would take minutes through traditional coding take much longer. Additionally, initial integration of Workato with our platform was painstaking and required a good length of time working with their technical experts.
What problems is the product solving and how is that benefiting you?
Prior to using Workato, my company would develop traditional ASP.Net and Web integrations, which would require Developer intervention to support indefinitely. By offering the low-code solution, Workato has solved this problem, offloading this maintenance work to our Support team rather than eating up Developer time.
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