Qualtrics
Qualtrics LLCReviews from AWS customer
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Unlocking the power of Qualtrics
What do you like best about the product?
I'm incredibly impressed with Qualtrics' Research Core platform because of its sophisticated survey logic, guidance on creating effective surveys that customers will respond well to, and the ability to generate client-facing reports based on those responses. Furthermore, their dashboards are excellent at visualizing data into a branded format so everyone can make informed decisions effortlessly. With preset filters for an overall analysis plus adaptive filtering tools allowing more specific inquiries - through this software, all my needs regarding customer experience research would be satisfied!
What do you dislike about the product?
Qualtrics Customer Experience can be overwhelmingly complex due to the great degree of customization it offers. Despite its powerful features, this back-end tool is difficult for those not regularly using it and need additional training to get acquainted with the program's complexities. It would be helpful if a more straightforward version were available, requiring less technical know-how or instruction to use successfully.
What problems is the product solving and how is that benefiting you?
The Qualtrics Customer Experience has seen several improvements due to consumer feedback. However, one problem persists - the inability to access high-resolution images from our business partners. Despite repeated requests for such imagery, they still need to be made available to us.
Best Option for Surveys
What do you like best about the product?
It is one of the most distinguished sites I can recommend for your online survey studies. As someone who has done much research and experimentation in the last few weeks, I have the best results from this site. First, there are very successful templates; you can use these templates directly for simple surveys you prepare. Secondly, suppose you want to train more professional surveys. In that case, different question options, on-site directions to find the right question type, and easy changes are the other significant advantages of the site...let's come to the most crucial benefit of it; there is the feature of downloading the data you have obtained on the site in different formats. It offers four other options for downloading in excel, spss, XML, and HTML. Especially if you are going to use spss to analyze data. In addition, the site already prepares simple statistical analyzes of all questions for you. You can see the mean, median, and standard deviation values for each question, and you can create beautiful graphics for the answers to demographic questions (gender, age, etc.). In addition to the options of sending the survey directly to the relevant people from the site by e-mail, sending reminder messages to the e-mail owners who do not fill out the survey at certain time intervals, the feature of publishing it on social networking sites (Facebook, Twitter... etc.) It is possible to do all these works with your account that you can create without paying any money.
Considering that all the answers are entered manually after the previously circulated questionnaires are filled and delivered to the person who made the questionnaire, one can better give justice to the services offered by such online survey sites...
Considering that all the answers are entered manually after the previously circulated questionnaires are filled and delivered to the person who made the questionnaire, one can better give justice to the services offered by such online survey sites...
What do you dislike about the product?
It could have a more user-friendly interface; sometimes, freezing issues during the surveys can happen. Besides, it is pretty challenging if you want to change the question after starting the survey.
What problems is the product solving and how is that benefiting you?
I got "Invalid JavaScript! Message a couple of times, and the program does not let you save unless you clear all the mistakes. It created little trouble for me, but I got used to its system over time.
Very easy to use and customize tool
What do you like best about the product?
I like a lot of options for easy interaction. It is easy to use and manage. It is also very quick to use for guests. It works fantastic right out of the box. I especially love the support we receive.
What do you dislike about the product?
I don't think there is anything I don't like about the system. The platform worked exactly as we needed it to. It would be great to have more sophisticated reporting capabilities.
What problems is the product solving and how is that benefiting you?
It is the perfect platform for our business. The board feature provides a way to share feedback. The system has been very easy to integrate into our system. The user interface is very simple. They provided a user friendly platform.
A streamlined and straightforward customer experience
What do you like best about the product?
CX Analysts are presented with an invaluable tool in Qualtrics' Customer Experience offering. Across the range of survey formats, tailored question libraries provide flexibility and the power to tailor surveys according to specific needs. With parameters ripe for modification, questions flow smoothly between each other. At the same time, state-of-the-art AI feedback alerts when several freeform textboxes could be reduced or minified - often ideal conditions ensuring higher respondents engage with their answers without fatigue setting it. In short: make your customer experience meaningful by responding quickly yet adequately; Qualtrics will handle the rest!
What do you dislike about the product?
I wouldn't say I like how Qualtrics Customer Experience does not alert you when you add extra fields to a survey. This forces users to start from the beginning regarding action planning tickets, an activity that can be time-consuming and tedious. Additionally, all of this data needs must be repopulated for these questions/fields to appear on both tickets and its accompanying dashboards - making it an even more cumbersome, frustrating experience despite any design talents one may hold.
What problems is the product solving and how is that benefiting you?
The Qualtrics Customer Experience provides an efficient solution to prioritize customer responses and expedite the execution of operations. By marking certain remarks as "essential," they can be more easily sorted into a hierarchy depending on their level of importance, allowing you to quickly tackle any issues that arise to maintain high levels of satisfaction.
Platform with excellent analysis and effective system
What do you like best about the product?
I love that you can create custom query strings. He has a wonderful way of collecting information. I also like the amount of options it has available. It is one of the tools for collecting information.
What do you dislike about the product?
I wish the software was easier to use. Some of the administration functions may need adjustment. The user interface and user experience also need to be improved.
What problems is the product solving and how is that benefiting you?
Excellent product that will help us analyze the incorporation flow. The data analyzes found in the research are beneficial. It has also helped us spot trends. It is a platform that provides analysis of results from the analysis of customer experiences.
Meaningful Insights
What do you like best about the product?
There's a plethora of ways to solve a problem and find a solution. No matter your goal this platform provides you different ways to meet it which is a really nice function you can't really find anywhere else.
What do you dislike about the product?
I will say there's a lot of information to take in at once. With that being said, I think it can be overwhelming at times. Also I, like others have experienced slow customer service.
What problems is the product solving and how is that benefiting you?
Wanted to take a closer look at our business functions and realized qualtrics gives you an easy clear view of this and shows how it relates to the customer you are trying to target
Great software for support and Customer Experience Analytics
What do you like best about the product?
Best thing about Qualtrics Customer Experience is its AI and ML-driven Analytics and awesome dashboard. The new and improved Analytics is just amazing! Great for top management to learn more about their customers and how they feel about the company's services and products.
What do you dislike about the product?
Frankly not much to dislike but it feels a bit overwhelming as there a lot of features and as you start using it, you will get used to it gradually.
What problems is the product solving and how is that benefiting you?
Customer feedback analysis
Omnichannel communication that connects with customers
What do you like best about the product?
This is a tool with practically basic functions for professionals who work with digital customer analysis tools, it is more a tool for professionals in the areas of marketing and sales in general, but organizations in industries that create systems or programs that are even customer-oriented may feel that this tool helps them in their efforts by reducing the workload
What do you dislike about the product?
It does not have major complexities, nor is it a high cost tool; it can be a good solution when working with clients directly; it is functional and with advanced growth capabilities
What problems is the product solving and how is that benefiting you?
Its functions allow companies and teams of professionals to have more direct contact with clients, being part of each process, counting surveys that help the information collected to be useful for future plans or even modifications of both deals and services and functions
A greater tool for a better study and research
What do you like best about the product?
Different capabilities of voice, social, SMS and apps it makes it easier for us to understand customer behavior and emotion which helps us to strategize accordingly. It makes the insights of a customer journey available. Few customizations on top is also a good value add to have.
What do you dislike about the product?
The integration with API's and third party vendors can be improved and updated for a better user experience. UI and UX should also be improved in order to make it more user centric. On a higher level, its a good tool with few tweaks to make it better.
What problems is the product solving and how is that benefiting you?
It helps us to understand the user persona, their emotion wrt different products on which the research has to take place which at the end of the day helps us to make our go to market strategy. Also it helps us with our internal research projects.
An amazing experience management tool
What do you like best about the product?
Having many things that we can highlight about this tool, which we ourselves can mention that is in the greatest capacity to satisfy us is the way in which the tool collects information from consumers, in addition to being a instrument in the cloud allows us to examine the trends that exist to offer superior answers to our own consumers.
What do you dislike about the product?
Since we have used this instrument ourselves, we have not found various faults with this product, rather we feel comfortable since it has unique characteristics such as the way it helps to collect information, it has an easy-to-use client interface and flexible, and the best thing about each of them is that they have support that is quite responsive.
What problems is the product solving and how is that benefiting you?
This instrument has helped us detect trends which enables us to focus on those trends to offer our own consumers the best, in addition to the fact that with this instrument the data is easy to export. Which causes us to constantly be quite practical with the use of this product and allows us to work continuously.
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