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Engage & Retain Customers with Qualtrics Customer Experience
What do you like best about the product?
Qualtrics Customer Experience connect a wide array of channels and data sources that enables me to better understand our customers.
What do you dislike about the product?
Unavailability of robust ticketing and offline tools although it integrates with external apps and APIs.
What problems is the product solving and how is that benefiting you?
Predictive intelligent analytics tools help uncover patterns and trends of customers in real-time.
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Excellent Conversational Analytical Program
What do you like best about the product?
The program is a reasonable platform that collects customer feedback through benchmark and social media engagement, analyze the conversations and offer actionable plan on improving their satisfaction.
Besides, the platform integrates with other existing solution to boost customer happiness.
Besides, the platform integrates with other existing solution to boost customer happiness.
What do you dislike about the product?
The tool is consistent in collecting and managing the insights or concerns that customers bring on board without making any errors.
What problems is the product solving and how is that benefiting you?
This is a branded customer help solution, that takes considerable bites on feedback that customers bring to the company, and proper planning with reliable insights get deployed
The tool offers flexible services and delivers quality and intuitive actions
The tool offers flexible services and delivers quality and intuitive actions
Great client services while sometimes with limited intelligence
What do you like best about the product?
I have used Qualtrics in nearly every company that I worked with, from private to public companies, from customer index to brand trackers. It offers an extensive range of services, and the clients support team are always readily to help.
What do you dislike about the product?
1. If you work in a small company and you youself aren't an expert in the field who knows every step of the way, Qualtrics' advice and services are more generic than tailored to help you solve your specific needs.
2. While you use Qualtrics in multiple departments, minimum cross-team collaborations or result sharing would be leveraged or even proposed. It misses the value of having a company that works for many purposes and functions.
3. While the services and platform are pretty affordable, samples can be extremely pricey, along with any modification fees.
2. While you use Qualtrics in multiple departments, minimum cross-team collaborations or result sharing would be leveraged or even proposed. It misses the value of having a company that works for many purposes and functions.
3. While the services and platform are pretty affordable, samples can be extremely pricey, along with any modification fees.
What problems is the product solving and how is that benefiting you?
The customer experience team are quite flexible with all kinds of requests - from searching for samples, building ad-hoc dashboard, providing quarterly reports, etc.
Great Platform To Use
What do you like best about the product?
Qualtrics helped us to navigate and produce different surveys with ease. When utilizing Qualtrics, we're able to get the best feedback from employees and customers.
What do you dislike about the product?
Qualtrics doesn't have a modern interface. It should be updated to provide a new look and more features with it. I want to be able to make even better and more comprehensive surveys.
What problems is the product solving and how is that benefiting you?
Qualtrics helped us craft quality surveys as well as provide us with excellent customer service.
Great Results
What do you like best about the product?
That I am able to pull the data into an excel format to filter and sort as needed.
What do you dislike about the product?
Numbering is not quite right if you delete a question.
What problems is the product solving and how is that benefiting you?
They were able to provide us solutions on how to troubleshoot some errors we were receiving.
The customer support was very helpful and efficient.
What do you like best about the product?
The customer service was very quick to respond to my inquiry.
What do you dislike about the product?
There was no downside to the customer support.
What problems is the product solving and how is that benefiting you?
I was unable to preview one of my surveys, so I submitted a ticket to see what the issue was.
Responsive and Helpful
What do you like best about the product?
The quickness of the response and the helpfulness of the customer experience staff was amazing!
What do you dislike about the product?
There was nothing in particular I disliked.
What problems is the product solving and how is that benefiting you?
Solving my technical issues for distributing a survey via qualtrics.
Great User Experience!
What do you like best about the product?
Qualtrics is so easy to use in the back office as well as from a user standpoint. Totally seamless and super intuitive.
What do you dislike about the product?
Sometimes, this experience can be more complicated than it needs to be, but this is a sign of how much more there is capabilities wise.
What problems is the product solving and how is that benefiting you?
Easier to ask for and receive feedback.
Good Experience
What do you like best about the product?
Survey designing, inbuilt logic and workflows
What do you dislike about the product?
Displaying the "End of Survey" button that aware participants as final step to submission was tricky. There is no good training material. Features are embedded deep inside each other. I had to naviagte by random clinks based on my last use memory. It is difficult to remember these embedded features. I used certain feature first day after hit and trial and in next few days I again forgot it. Therefore, I need to research what I did the first time until I wish I had made my notes. There is no training material (video or pdf) that can use a glossary and tell you where to exacyly go to achieve certain things. Though, I had selected that survey should not expire after one participation i.e user can resubmit it again using same link but many complaied that they cannot retake survey as link expired after 1 time use
What problems is the product solving and how is that benefiting you?
n/a
Great 80% of the time but then there's that disappointing 20%
What do you like best about the product?
I think the Qualtrics CX Dashboard interface is intuitive and easy to use.
What do you dislike about the product?
I've tested surveys extensively prior to launch in a test environment and then when we switch to production, we discover programming problems that didn't exist when testing. Very frustrating and contributes to lack of trust.
I often have problems with the dashboard not accepting my pre-made filters. I have to clear caches and totally close Qualtrics and get back in again every time I want to apply a custom filter.
This could be related to our corporate service agreement, but when our Systems Team is not able to resolve a problem on dashboards, it takes weeks to get something fixed. Way too long!
When setting up a new survey program, we have lots of meeting to define and agree on the requirements. On several programs, I have discovered later that agreed upon resting rule requirements were not actually happening as promised. And this is something that really makes me doubt that Qualtrics will do what they said they would do. It took me almost a year to discover this type of mistake.
I often have problems with the dashboard not accepting my pre-made filters. I have to clear caches and totally close Qualtrics and get back in again every time I want to apply a custom filter.
This could be related to our corporate service agreement, but when our Systems Team is not able to resolve a problem on dashboards, it takes weeks to get something fixed. Way too long!
When setting up a new survey program, we have lots of meeting to define and agree on the requirements. On several programs, I have discovered later that agreed upon resting rule requirements were not actually happening as promised. And this is something that really makes me doubt that Qualtrics will do what they said they would do. It took me almost a year to discover this type of mistake.
What problems is the product solving and how is that benefiting you?
Qualtrics CX Dashboards makes it fairly easy to quickly pull survey trends for leadership reporting.
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