Qualtrics
Qualtrics LLCReviews from AWS customer
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Better customer insight
What do you like best about the product?
The ability to not only measure the customer experience but allowed us to be able to take that insight and turn it into action. This allowed us to identify ways to enhance customer experience.
What do you dislike about the product?
Nothing. We have only had a positive experience.
What problems is the product solving and how is that benefiting you?
We now Re able to more easily capture customer feedback across several different channels. This was very difficult to do without this solution. We Re.much more efficient now which is important as our team is very lean.
Improve customer retention
What do you like best about the product?
It works out of the box. We needed a product that helps us to analyze the user onboarding flow and receive feedback on our new features and improvements, so we can able to optimize the user experience even better. And we found Qualtrics for customer engagement and started working with it. We used a few other software previously, but Qualtrics has advanced features which are needed at that time. And the main thing is that we can integrate Qualtrics with many other platforms, which is great. To date, we are using the software on all our products to improve our CX and our products, and so far we are happy with the product.
What do you dislike about the product?
Sometimes, some actions are loading very slowly. For example, if we create a new project, it takes more than 15 seconds to be loaded, please fix this. Otherwise, the product is good so far.
What problems is the product solving and how is that benefiting you?
We need to receive and analyze the feedback from our users, so we can continuously improve the user experience, onboarding, and our products. Also, it helps us to integrate with other platforms like Facebook. We use it to receive onboarding feedback, product feedback, overall satisfaction, and new feature feedback.
Qualtrics Experience
What do you like best about the product?
The templated questions are super useful to help determine which are the best metrics for this product/service.
What do you dislike about the product?
I think a little bit more flexibility in the industries that questions could be used would be helpful.
What problems is the product solving and how is that benefiting you?
Solves the issue of not knowing the customers experience using different aspects of program. Also helps standardize responses to compare across time.
My QCE Filled Survey
What do you like best about the product?
Provide all the capabilities that enables me to collect, model and visualize customer data at point of making decisions.
What do you dislike about the product?
The old version wasn't having point-and-click UI and had few survey templates.
What problems is the product solving and how is that benefiting you?
AI-driven text analytics enables me to comprehend every customer feedback before taking any action.
Very helpful features to capture the customer feedback.
What do you like best about the product?
Mainly two things: Easy to set up and integrate with other platforms and the ability to send friendly reminders to customers. It's well ahead of their competitors as it allows to scale quickly.
What do you dislike about the product?
The reporting suite is not friendly enough and is not that useful. I need to download the data and do an analysis on spreadsheets. It would help to be able to see reports of surveys sent, periodical response rates per project or being able to categorise feedback themes based on words and text.
What problems is the product solving and how is that benefiting you?
It's helping us to improve the response rate on customer satisfaction index surveys. Our business is about selling high-quality support, and capturing feedback on how we are doing and how we can improve is key.
Very intuitive interface, easy to implement as well!
What do you like best about the product?
The interface is awesome and very easy to navigate around. Creating surveys and setting up questions is surprisingly easy
What do you dislike about the product?
No deal breakers, but customization can be a little tricky at times
What problems is the product solving and how is that benefiting you?
Gathering customer feedback for product improvement.
Good platform with limited support
What do you like best about the product?
DYI functionality of the platform is good. Most things are easy to use and intuitive.
What do you dislike about the product?
Technical support is limited. The support team has very limited knowledge and many times give wrong information. Sometimes it feels you are getting templated messages.
What problems is the product solving and how is that benefiting you?
Qualtrics is being used as the customer experience tool at my organisation. It helps us gather feedback from our customer from different channels and track performance and NPS scores. Dashboards give visibility.
Qualtrics is the best
What do you like best about the product?
Easy to use and great features. Interface is helpful and appreciated
What do you dislike about the product?
Nothing at all. I like everything about the product and the company.
What problems is the product solving and how is that benefiting you?
Solves the need for collecting and analyzing customer experience data. Great tool
Retain Customers in Real-time with QCE
What do you like best about the product?
Qualtrics Customer Experience send automated recommendation actions that help improve customer experience.
What do you dislike about the product?
Dashboard on mobile dashboard doesn't produce all features and has a poor UI.
What problems is the product solving and how is that benefiting you?
Enables me to uncover critical drivers of customer loyalty with Qualtrics iQ which improve customer satisfaction.
Very good for the customers
What do you like best about the product?
This looks very fantastic when start taking like.
What do you dislike about the product?
This should be more fast then it will be great
What problems is the product solving and how is that benefiting you?
If it start bit fast so user may save their precious time.
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