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Excellent Service
What do you like best about the product?
The operating system provides the best service experience so far. It was very helfup and easy to use at every stage!
What do you dislike about the product?
I found the product a bit pricey for a single or individual user.
What problems is the product solving and how is that benefiting you?
I collected feedback for surveys using Qualtrics. This increased the quality of our surveys and helped tackle issues more accurately.
Recommendations to others considering the product:
I advise to follow steps carefully and contact the customer support team for any questions as they are very helpful.
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Good user experience.
What do you like best about the product?
Variety of surveys, implementation of suggestions.
What do you dislike about the product?
Customization is very limitedz, it would be nice to improve user experience.
What problems is the product solving and how is that benefiting you?
Creating crosstabs as per the demographics and the user feedback.
All in one product for experience management.
What do you like best about the product?
The automatic tool for multiple features like survey check, any import file check etc.
What do you dislike about the product?
Nothing specific as of now, things seem to be going good.
What problems is the product solving and how is that benefiting you?
Overall business and revenue growth in EU market
Easy for understanding, useful for work
What do you like best about the product?
Wide functionality, variety of options, good learning support
What do you dislike about the product?
Limitation due to selection of languages to work with
What problems is the product solving and how is that benefiting you?
Own customers study (satisfaction, nps), ad hoc researches
Recommendations to others considering the product:
Dears, let's try, it is really convenient for challenging task
50/50
What do you like best about the product?
Qualtrics is user friendly enough to for some one with a little coding/server creation experience. It also helps that my employer has a dedicated IT person with weekly office hours to help. It is easy to make adjustments and small tweaks behind the scenes without having to take down the current survey as well.
What do you dislike about the product?
Qualtrics does not mesh well with my employer's numerous hoedown systems. I wish it could talk to my contract management system so that we don't have to set up records entirely manually.
What problems is the product solving and how is that benefiting you?
We use qualtrics for input/submissions in my office. It is an embedded link on our website that we ask everyone to use to submit requests to our office. It is completely customizable and allows for smart forms so that we can have one link for multiple types of submissions.
Good survey design tool
What do you like best about the product?
DIY abilities of the tool with visual options.
What do you dislike about the product?
Could be more modular to import contact lists from excel etc.
What problems is the product solving and how is that benefiting you?
Consumer surveys
Recommendations to others considering the product:
They should try
Qualtrics products are very professional and are so effective for all my research work.
What do you like best about the product?
I like the qualtrics survey which helped a lot for my research work.
What do you dislike about the product?
Sometimes there is issue in loading of the pages for my respondents.
What problems is the product solving and how is that benefiting you?
I am using this for my research work on organizational behaviour and stress. I got pure research inputs from the respondents.
smart tool to measure and track customer experience
What do you like best about the product?
very detailed architecture to check out the current status and follow up customer's voice
What do you dislike about the product?
Most of all, it is a little expensive. I would definitely be a barrier to end client. As an agency of building system, the dashboard is demerits of limited options, which needs to be improved for better visual components and flexibility
What problems is the product solving and how is that benefiting you?
In the case of a consulting project for IT company, a Korean global IT company, we find out key touchpoints to manage and develop the system to monitor.
It finally contributed to customer retention as well as revenue increase.
It finally contributed to customer retention as well as revenue increase.
Recommendations to others considering the product:
it is one of the best tools I've ever used. I strongly recommend utilizing it.
Customer Experience Management Platform
What do you like best about the product?
The platform is easy to use and the option we get is much easy while taking the survey in both B2B OR B2C
What do you dislike about the product?
Sometimes the site load time is too much
What problems is the product solving and how is that benefiting you?
We are solving some research problem on that specifically the survey things and this will benifit us to know the each and very minute details of the respondent QNA
Q - Systematic way of capturing Feedback
What do you like best about the product?
Ease of use, Friendly, Powerful in terms of capturing feedback
What do you dislike about the product?
Licensing of every other thing, some features are even visible when you can use it, and even the expert review do not provide the way to resolve
What problems is the product solving and how is that benefiting you?
Understanding the customer pain areas and finding the best method to eliminate those pain points
Recommendations to others considering the product:
There must be some online support for quick questions , like I am stuck somewhere and it might needs may be less than a minute if there is an online support , chat or messaging platform .
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