Qualtrics
Qualtrics LLCReviews from AWS customer
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Qualtrics for Customers
What do you like best about the product?
Great surveying tool. Used heavily in social work, public health and psychology streams.
What do you dislike about the product?
Sometime time backend interface can be glitchy and tricky to work around.
What problems is the product solving and how is that benefiting you?
Answering research question for making the desired changes in the industry.
Market Research
What do you like best about the product?
User interface is awesome in managing the survey. Even a layman person can easily access and work on it
What do you dislike about the product?
User interface and survey flow are different, which is bit of confusion in implementing the logic
What problems is the product solving and how is that benefiting you?
Dashboard analysis is good and which helpful in reporting and drawing insight from the data.
Great customer experience
What do you like best about the product?
The dashboard is pretty good and extremely easy to use. Data collection, typing tool, conjoint everything was possible to do. The graphics are also very nice. The tool has variety of features that are not found in other tools. Even the non programmers can use the tool with ease.
What do you dislike about the product?
The custom logics are a bit difficult to implement especially for those who don't know JavaScript. The data analysis tab is a little slower and we need to refresh it again and again. The support is not available all the time.
What problems is the product solving and how is that benefiting you?
The reporting features are very much beneficial. The knowledge base is pretty much beneficial as it covers all the points. Its actually fun using the tool beacuse of its flexibility and ease. The flexibility of survey flow is also very beneficial.
One of the best CX platforms out there!
What do you like best about the product?
From a strategy perspective, a good CX platform should help you achieve three important things;
1) Reduce customer churn
2) Reduce the cost to serve a customer
3) Increase the customer LTV
Qualtrics helps with all these three things. It is pretty easy to create surveys and very easy to set up complex logics.
1) Reduce customer churn
2) Reduce the cost to serve a customer
3) Increase the customer LTV
Qualtrics helps with all these three things. It is pretty easy to create surveys and very easy to set up complex logics.
What do you dislike about the product?
The data and analytics of the platform need some improvement. It requires a lot of post-processing, and it takes a bit of time to load too.
What problems is the product solving and how is that benefiting you?
As a business, we want to ensure we deliver our clients the best experience possible. This is only possible if we know what the bottlenecks are in our onboarding and complaint resolution processes. Qualtrics helps us figure out these problems and deliver a high NPS.
Market Research Analyst
What do you like best about the product?
User interface and easy to use which makes anyone easy to understand
What do you dislike about the product?
Survey Flow which can be improved much more with easy user interface
What problems is the product solving and how is that benefiting you?
It's Dasbording which helps us in data analytics in more details
I'm using Qualtries from more than 8 months in my organization and it is best for product management
What do you like best about the product?
Navigation is very easy for the new user in product management module.
What do you dislike about the product?
Is very expensive and take lot of training to understand the product
What problems is the product solving and how is that benefiting you?
It i giving me option to manage the product for my company in very easy manner.
Review for qualities customer experience
What do you like best about the product?
It makes easy for companies to monitor their customer journey. It was great when it came to reputation management. I liked its integration with slack very much.
What do you dislike about the product?
The application was a bit slow than what I expected it to be.
Did not like the pricing of the product.
Support can be improved for qualitrics.
Did not like the pricing of the product.
Support can be improved for qualitrics.
What problems is the product solving and how is that benefiting you?
For me online reputation management is something I liked and it is of great help to me
Strategies for a customer experience program
What do you like best about the product?
Qualtrics gives me important information to improve my organizational strategy.
What do you dislike about the product?
In general, I have had a good experience, I can't think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
Help me manage the clients who are not satisfied with my service
Best user expeience,
What do you like best about the product?
One of the best things I like about the tool is how it is easy to use and customize to the company's needs. The user interface is very intuitive, making it easy for one without experience to use it. We can know how our customers want to be served.
What do you dislike about the product?
Nothing that I have found annoying about the Qualtrics Customer Experience
What problems is the product solving and how is that benefiting you?
For every business to excel, there is a need to treat the customers most appropriately. Customer experience is the new norm for any business's success. You will need to treat your customers right and respond to their requests and complaints without delay. That's where the Qualtrics Customer Experience comes through. It helps manage the customers' requests and complaints.
Have some limitation but still does a great job helping company build and develope CX
What do you like best about the product?
Helping company manage customer journey. And most helpful - automation and workflow make the job done.
What do you dislike about the product?
Only two types of questions are inline questions supported. Sometimes the system is unstable and unable to edit survey.
What problems is the product solving and how is that benefiting you?
People can do more things with Qualtrics because it has automation and workflow.
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