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I have 4 years of experience using Qualtrics EX, CX and Core Platform
What do you like best about the product?
Survey setup is quiet streamlined. Platform gives more emphasis to ease of survey design and also has multiple avenues with which you can distribute survey. It also gives more control to design the survey flow and also add advanced logic.
What do you dislike about the product?
There are quiet few limitations when it comes to Customer Experience module. There are few widgets such as heatmap that is disabled also there is no other way to scale number set questions in this module. Custom calculations enable scaling but the effort required could be reduced if we have scales to assign for number set questions. Dashboard creation can be made more advanced to be more in line with dashboarding capabilities of data visualization tools such as Tableau or PowerBI. I think dashboard can use some more new exciting features and capabilities.
What problems is the product solving and how is that benefiting you?
Qualtrics CX module has helped our organisation listed to our valued clients and adapt business solutions which have greatly improved the customer satisfaction with the company.
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Magnificent tool to analyse the customer behavior
What do you like best about the product?
It is easy to learn and incorporate and provides an end-to-end solution to analyze the customer's behavior using interactive dashboards
personalized surveys for any topic-specific
using great models to analyze the trends from sample space
personalized surveys for any topic-specific
using great models to analyze the trends from sample space
What do you dislike about the product?
tho it is a great and useful tool, costing is an issue research firms look for comparatively low-cost solutions
provides a wide range of questions including different scales and visualization it should be more specific and basic leading to analytical statics
provides a wide range of questions including different scales and visualization it should be more specific and basic leading to analytical statics
What problems is the product solving and how is that benefiting you?
We used to track the various customer experience KPIs in our organization using this tool and report to the higher level management which further leads to relevant decision-making on the trends observed, hence we use it as a customer experience track and reporting too.
Improve Your Experience with Your Customers with Qualtrics Customer Experience
What do you like best about the product?
Qualtrics Customer Experience is a great tool that boosts our relationship with our customers.
I like how Qualtrics Customer Experience personalizes our relationships with our clients.
Qualtrics Customer Experience is a friendly tool.
I like how Qualtrics Customer Experience personalizes our relationships with our clients.
Qualtrics Customer Experience is a friendly tool.
What do you dislike about the product?
The reliability of Qualtrics Customer Experience makes it a sensational software.
Qualtrics Customer Experience works so well.
I do not see any flaws when using Qualtrics Customer Experience.
Qualtrics Customer Experience works so well.
I do not see any flaws when using Qualtrics Customer Experience.
What problems is the product solving and how is that benefiting you?
We are able to personalize our relationships with our customers.
It has been a resourceful software.
I enjoy the incredible features of Qualtrics Customer Experience.
It has been a resourceful software.
I enjoy the incredible features of Qualtrics Customer Experience.
Reliable and efficient
What do you like best about the product?
It is cost effective.Small and medium organizations and business can afford the product.
Friendly user interface
The product is easy to use and navigate through.
The support team is alwas ready to help ulike other platforms where they keep you waiting for long.
Friendly user interface
The product is easy to use and navigate through.
The support team is alwas ready to help ulike other platforms where they keep you waiting for long.
What do you dislike about the product?
I have nothing to dislike about the product.It has served me well
What problems is the product solving and how is that benefiting you?
Through the product we are able to manage customers feedback and give nessesary reply.These has helped in improving customer experience.
The platform helps in understanding hidden customers behaviour to a certain product and we use the insights to improve our services.
The platform helps in understanding hidden customers behaviour to a certain product and we use the insights to improve our services.
The best and sophisticated survey tool
What do you like best about the product?
There is a lengthy list to mention but I'll talk about a few 1 - Ease of creating survey journeys, 2 - Integration options, 3 - Analytics, 4 - Research tools, 5 - Competetive Pricing, 6 - Wonderful Support Team
What do you dislike about the product?
Nothing I can think of, have used it for a brief period and never had any issues
What problems is the product solving and how is that benefiting you?
It helped us gauge our customer service, agent level feedback and provided analytics with granular data which helped us increase our CSAT.
Helps me identify trends and is simple to use
What do you like best about the product?
It helps with knowing what actions to do next with the available data
What do you dislike about the product?
Nothing as such to be very honest, it has everything that is useful.
What problems is the product solving and how is that benefiting you?
Easily asking users to fill out a form and getting real and readable answers
Creating Amazing Business Customer Relationship/Connection With
What do you like best about the product?
With Qualtrics Customer Experience in place, we have been able to build a good relationship with our customers by make it easier for them to interact with our business while highlighting their painpoints
As they share their experiences, we are able to improve on what they site and this ensures a good experience and show our business cares
As they share their experiences, we are able to improve on what they site and this ensures a good experience and show our business cares
What do you dislike about the product?
It comes with deep features and require some level of training to understand it
What problems is the product solving and how is that benefiting you?
It has served as well especially the feedback analytics that helps us understand our customer experience and improve where need be
Very intuitive tool for building surveys.
What do you like best about the product?
Qualtrics customer experience is great online survey platform to measure customer experience. Easy to create interactive surveys using the drag and drop functionality and can be easily be customized in many ways . Large variety of questions types and branching logic. The tool aslo gives feedback to surveys and aslo it's easy to setup NPS dashboards for each department in our organization that enables us to track results very easily.
What do you dislike about the product?
Honestly I have no complain so far. Since deployment the tool has been functioning extremely well .
What problems is the product solving and how is that benefiting you?
Qualtrics customer experience has been an easyto use tool and build simple and complex surveys. Offer large variety of questions types and branching logic. Great dashboards that enables us to track results on realtime. Customer support team has been really helpful and the pricing of this product is very fair.
"Top gun! For it's versatility to engage our customers to get direct feedback"..
What do you like best about the product?
Tremendous software to get direct feedback for our customers.
Send personalized emails and messages which get deep into customer likes.
Quick to adapt to it for it's flexibility with ease of use.
Absolutely phenomenal to mark those customer which are constant buyers of your services.
Send personalized emails and messages which get deep into customer likes.
Quick to adapt to it for it's flexibility with ease of use.
Absolutely phenomenal to mark those customer which are constant buyers of your services.
What do you dislike about the product?
Identify those customers who are constant buyers and give them special attention.
What problems is the product solving and how is that benefiting you?
With get direct feedback from your customer your are able to explore their likes and improve on them to keep them satisfied.
Measure risk on your customer behavior for quick evaluation of your business.
Create suverys which are simply customizable to customer needs.
Intuitive dashboard.
Measure risk on your customer behavior for quick evaluation of your business.
Create suverys which are simply customizable to customer needs.
Intuitive dashboard.
I'm fairly confident this site is real but geesh verifying took longer than what I'm writing below
What do you like best about the product?
First, I had no idea Qualtrics "forms" had this name. I just searched. I like best the customization for creating forms, including available logic. It's gotten much better.
What do you dislike about the product?
Downloading results!!!!! Even the new dashboard is slow and not very useful. I need more customization. I always end up downloading as csv and doing all offline. I wish you had an online data viewer with ajax or similar for speed as I filter and sort.
So I only use Qualtrics when externally required or for complex forms.
So I only use Qualtrics when externally required or for complex forms.
What problems is the product solving and how is that benefiting you?
I mostly do research and personnel surveys.
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