Select your cookie preferences

We use essential cookies and similar tools that are necessary to provide our site and services. We use performance cookies to collect anonymous statistics, so we can understand how customers use our site and make improvements. Essential cookies cannot be deactivated, but you can choose “Customize” or “Decline” to decline performance cookies.

If you agree, AWS and approved third parties will also use cookies to provide useful site features, remember your preferences, and display relevant content, including relevant advertising. To accept or decline all non-essential cookies, choose “Accept” or “Decline.” To make more detailed choices, choose “Customize.”
Sign in
Sign in
or
Create a new account
About
Categories
Delivery Methods
Solutions
Resources
 Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Qualtrics

Qualtrics LLC | 1

Reviews from AWS Marketplace

0 AWS reviews
  • 5 star
    0
  • 4 star
    0
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

711 reviews
from G2

External reviews are not included in the AWS star rating for the product.

Sort by
Filter by

    Nilton Y.

Designed to improve processes, digital properties and increase customer lifetime value

  • October 19, 2023
  • Review provided by G2

What do you like best about the product?
I like this software for its basic data visualization and project management capabilities, it allows users to track project progress and also manage multiple projects effectively.
What do you dislike about the product?
The truth is that I like everything about this software, it adapts perfectly to our work needs.
What problems is the product solving and how is that benefiting you?
It helps us guide frontline teams to know what aspects of projects they should focus on so they can better serve clients.

    Sadan S.

An amazing experience that we have had ever.

  • September 07, 2023
  • Review provided by G2

What do you like best about the product?
They were very helpful since the begining of the project and they helped us achieve our goals in an effective manner. The service after delivery was quite commendable.
What do you dislike about the product?
Till now, there isnt anything that has bothered us. Whenever we have any queries we get the answers before the expected TAT and sometimes they help us beyond their office hours.
What problems is the product solving and how is that benefiting you?
The feedback analytics is very useful and very effective in what we do. We have been using it quite some time now and we havent faced any issue in it. Plus, the reports generated is very accurate and it helps our board members to make their business decisions in a startegic way.

    Anuj P.

It's amazing good service love it

  • September 02, 2023
  • Review provided by G2

What do you like best about the product?
Qualtrics customer experience of me is very good i have no problem
What do you dislike about the product?
The response is little bit late i think they should work on this
What problems is the product solving and how is that benefiting you?
Experience management system related problems

    Sangam R.

I have 4 years of experience using Qualtrics EX, CX and Core Platform

  • August 31, 2023
  • Review provided by G2

What do you like best about the product?
Survey setup is quiet streamlined. Platform gives more emphasis to ease of survey design and also has multiple avenues with which you can distribute survey. It also gives more control to design the survey flow and also add advanced logic.
What do you dislike about the product?
There are quiet few limitations when it comes to Customer Experience module. There are few widgets such as heatmap that is disabled also there is no other way to scale number set questions in this module. Custom calculations enable scaling but the effort required could be reduced if we have scales to assign for number set questions. Dashboard creation can be made more advanced to be more in line with dashboarding capabilities of data visualization tools such as Tableau or PowerBI. I think dashboard can use some more new exciting features and capabilities.
What problems is the product solving and how is that benefiting you?
Qualtrics CX module has helped our organisation listed to our valued clients and adapt business solutions which have greatly improved the customer satisfaction with the company.

    Vanika R.

Magnificent tool to analyse the customer behavior

  • August 25, 2023
  • Review provided by G2

What do you like best about the product?
It is easy to learn and incorporate and provides an end-to-end solution to analyze the customer's behavior using interactive dashboards
personalized surveys for any topic-specific
using great models to analyze the trends from sample space
What do you dislike about the product?
tho it is a great and useful tool, costing is an issue research firms look for comparatively low-cost solutions
provides a wide range of questions including different scales and visualization it should be more specific and basic leading to analytical statics
What problems is the product solving and how is that benefiting you?
We used to track the various customer experience KPIs in our organization using this tool and report to the higher level management which further leads to relevant decision-making on the trends observed, hence we use it as a customer experience track and reporting too.

    Owen J.

Improve Your Experience with Your Customers with Qualtrics Customer Experience

  • August 24, 2023
  • Review provided by G2

What do you like best about the product?
Qualtrics Customer Experience is a great tool that boosts our relationship with our customers.
I like how Qualtrics Customer Experience personalizes our relationships with our clients.
Qualtrics Customer Experience is a friendly tool.
What do you dislike about the product?
The reliability of Qualtrics Customer Experience makes it a sensational software.
Qualtrics Customer Experience works so well.
I do not see any flaws when using Qualtrics Customer Experience.
What problems is the product solving and how is that benefiting you?
We are able to personalize our relationships with our customers.
It has been a resourceful software.
I enjoy the incredible features of Qualtrics Customer Experience.

    Muche k.

Reliable and efficient

  • August 23, 2023
  • Review provided by G2

What do you like best about the product?
It is cost effective.Small and medium organizations and business can afford the product.
Friendly user interface
The product is easy to use and navigate through.
The support team is alwas ready to help ulike other platforms where they keep you waiting for long.
What do you dislike about the product?
I have nothing to dislike about the product.It has served me well
What problems is the product solving and how is that benefiting you?
Through the product we are able to manage customers feedback and give nessesary reply.These has helped in improving customer experience.
The platform helps in understanding hidden customers behaviour to a certain product and we use the insights to improve our services.

    Financial Services

The best and sophisticated survey tool

  • August 18, 2023
  • Review provided by G2

What do you like best about the product?
There is a lengthy list to mention but I'll talk about a few 1 - Ease of creating survey journeys, 2 - Integration options, 3 - Analytics, 4 - Research tools, 5 - Competetive Pricing, 6 - Wonderful Support Team
What do you dislike about the product?
Nothing I can think of, have used it for a brief period and never had any issues
What problems is the product solving and how is that benefiting you?
It helped us gauge our customer service, agent level feedback and provided analytics with granular data which helped us increase our CSAT.

    Faraz J.

Helps me identify trends and is simple to use

  • August 09, 2023
  • Review provided by G2

What do you like best about the product?
It helps with knowing what actions to do next with the available data
What do you dislike about the product?
Nothing as such to be very honest, it has everything that is useful.
What problems is the product solving and how is that benefiting you?
Easily asking users to fill out a form and getting real and readable answers

    nyaga h.

Creating Amazing Business Customer Relationship/Connection With

  • July 27, 2023
  • Review provided by G2

What do you like best about the product?
With Qualtrics Customer Experience in place, we have been able to build a good relationship with our customers by make it easier for them to interact with our business while highlighting their painpoints
As they share their experiences, we are able to improve on what they site and this ensures a good experience and show our business cares
What do you dislike about the product?
It comes with deep features and require some level of training to understand it
What problems is the product solving and how is that benefiting you?
It has served as well especially the feedback analytics that helps us understand our customer experience and improve where need be

showing 21 - 30