Qualtrics
Qualtrics LLCReviews from AWS customer
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Very versatile but complex survey tool
What do you like best about the product?
It's pretty easy to get a simple survey up and running. The basic tools are intuitive and help screens are always available.
What do you dislike about the product?
Some of the functions are very complex and it's easy to go down a rabbit-hole if you don't know what you're doing. It definitely requires training and regular use to get the most benefit from the software.
What problems is the product solving and how is that benefiting you?
We're using Qualtrics for customer satisfaction surveys, employee feedback forms and information-gathering forms like photo permissions and volunteer preferences. Internal surveys are a lot more efficient compared to long e-mail threads and disjointed conversations. External surveys are easy to send and track responses. We are using the ticket system for following up on negative comments.
Recommendations to others considering the product:
Take the time for training your staff to get the most benefit from the software.
Powerful Survey tool but integration is difficult
What do you like best about the product?
The multiple survey questions, the theme branding we can add, the reporting tool and the multiple use cases we can use the surveys with.
What do you dislike about the product?
The salesforce integration has been difficult, we can't have this integrated to our CRM so the data lives in Qualtrics only and doesn't allow to link the reporting to our data.
What problems is the product solving and how is that benefiting you?
We use it to gather customer and employee feedback and to better adapt our solutions and events.
I love Qualtrics for data analysis and surveys!
What do you like best about the product?
I use Qualtrics for teacher and parent surveys. I also use it to create dashboards to illustrate student data that can easily be accessed and read by teachers.
What do you dislike about the product?
Sometimes, I have difficulty figuring out how to display certain items in Qualtrics data.
What problems is the product solving and how is that benefiting you?
We now have easy access to data for teacher and administrative use.
We can easily track parent participation and parent/student survey results for LCAP and School Board Presentations.
We can easily track parent participation and parent/student survey results for LCAP and School Board Presentations.
Easy to use
What do you like best about the product?
It is easy to use with our staff. They are able to complete with out a hassle.
What do you dislike about the product?
We work with many school districts and they sometimes have multiple schools with lots of staff.
What problems is the product solving and how is that benefiting you?
Easy to work with and fast response time.
Recommendations to others considering the product:
Definitely look into using this product. Easy to use.
Powerful tool - if you need it
What do you like best about the product?
I appreciate all of the logic options that allow me to skip a particular block of questions if they don't apply. I appreciate that I can pre-fill survey questions with data from Salesforce, or write data back to SF (although I haven't been able to get that working)
What do you dislike about the product?
This is a very powerful tool, but it comes with a lot of overhead that I really don't take advantage of. It is difficult to just send out a survey. It's messy trying to manage recipients. It's tedious creating even simple survey questions. I often say using Qualtrics feels like using a hammer to kill an ant.
What problems is the product solving and how is that benefiting you?
Our team at Qualtrics CS team is SUPER responsive, and always helpful. But I have struggled to resolve issues - follow up is not great (on my part as well). Qualtrics support has been less helpful and terrible about follow up.
Recommendations to others considering the product:
Very powerful tool but you need to understand how to design the right questions to get the most out of the reporting options. Not great for simple survey needs - but fantastic for complex surveys and reporting.
Capable platform marred by their implementation partner / approach
What do you like best about the product?
The platform is highly customizable in almost every aspect (front-end of the surveys, survey logic, text analytics etc.). It helped us implement our voice of customer strategy almost exactly as we wanted it to.
What do you dislike about the product?
Almost too customizable in some respects. The editor for creatives is basically a blank canvas where you can apply shapes and images. I'd expected something a bit more limited (in a good way) that restricted the user's ability to something that would be considered good design. Also, their implementation partner did not seem to have a clue about the platform. Technical questions we asked had to get relayed back to Qualtrics support for answers, which made us question their purpose.
What problems is the product solving and how is that benefiting you?
We wanted to get more in-the-moment feedback, and Qualtrics' site feedback option helped us do exactly that. We are yet to launch our program, but expect to get a better understanding of themes from our customers' experience on the website.
Game changing
What do you like best about the product?
Qualtrics CX allows our company to arm ourselves with data and make data-driven decisions.
What do you dislike about the product?
Sometimes there are tiny details that you have to learn as you go, that you don't learn on support pages.
What problems is the product solving and how is that benefiting you?
What do our customers want? What products and features do they want? Why are certain behaviors happening? Qualtrics allows us to move the needle with a deeper understanding of who our customers are and why they're doing what they're doing.
Recommendations to others considering the product:
Don't just look at what your company's needs are for right now, look at what you could be doing in the next couple of years with Qualtrics.
Acceptable Product
What do you like best about the product?
I like the ease of creating and deploying surveys within the tool, the analytics on surveys and tracking information is also extremely useful.
What do you dislike about the product?
The setup and help that you receive from Qualtrics support on custom From domains, as well as the ability to select individual contacts from a contact list when setting up an email senders list for a survey
What problems is the product solving and how is that benefiting you?
I have used it from the application management side, and not truly deploying live surveys on a regular basis
New User Experience
What do you like best about the product?
The flexibility and tremendous amount of valuable feedback we will gain from this software. I like the dashboard and found overall the software easy to use. The reporting piece will be very important to improving our customers experience. I appreciate the file upload ease of use, and how much data is able to be sliced and diced. I look forward to learning what is important to both or internal and external customers.
What do you dislike about the product?
Third party training - not specific to our industry. We struggled with the individual that was on our project. He eventually improved and did bring the project to a successful completion. Having someone assist that understands the end users industry would be very helpful. Also we were not tech savvy users which caused some challenges. Again it did end well.
What problems is the product solving and how is that benefiting you?
I've learned a great deal about our data and what we need to measure. Improving our customer's experience will be the biggest asset of our use of the software. Understanding our client's need and desires will also be a specific measuring point. In addition we hope to identify areas where training may prove useful. It's important to put to use the information the survey will provide. Asking our Teams to work with the results will help our employees take ownership of important customer relationships. Going above and beyond to ensure We achieve the best result.
Recommendations to others considering the product:
Do your homework, know what your expectations are and how you will use the information.
Great Product but a loosey goosey operation with too much employee turnover and slow responsiveness
What do you like best about the product?
Easy to use, but powerful enough to customize. Dashboarding and Text Analysis
What do you dislike about the product?
That is seems like much of what I purchased is now available in Research Core
What problems is the product solving and how is that benefiting you?
Integrating feedback from multiple sources and service recovery through ticketing function
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