Qualtrics
Qualtrics LLCReviews from AWS customer
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Great survey platform with the most functionality
What do you like best about the product?
Out of the all the survey tools I have tried, Qualtrics has the most flexibility and functionality, with an user-friendly layout. Building surveys is easy and intuitive, and the website offers a lot of material to build a knowledge on market research subject.
What do you dislike about the product?
When working with a complex survey (a lot of logic and branches) it is hard to navigate the survey flow. Formatting e-mail invites is not so easy with the internal editor, I prefer to upload an external html template.
What problems is the product solving and how is that benefiting you?
The organization I work for uses Qualtrics for multiple reasons: Customer Satisfaction, Market reasearch, Concept tests.
Efficient CX Management
What do you like best about the product?
The dashboard is very versatile, configurable and fast to load. I can manage insights, hot alerts, data requests and text analytics from a single dashboard with a great deal of efficiency.
What do you dislike about the product?
There are some challenges with exporting some data in languages which use non-letter characters (i.e. Chinese). While this is not a Qualtrics issue (I am told it is Microsoft) and there is a manual workaround it is an additional step I would prefer to skip. Also, in the ticket management dashboard the average close status is only measured in minutes. This is appropriate for call center tickets but in a B2B space where tickets are handled by professional Account Managers it should be in Days.
What problems is the product solving and how is that benefiting you?
Managing results, insights, tickets, text analytics, data exports, integration into Salesforce in a single tool.
Recommendations to others considering the product:
Use the mobile features for ticket management if you have people who spend a significant amount of time in the field.
Qualtrics saves time and makes it easy to gather the correct information we need
What do you like best about the product?
The platform is easy to use, and has a ton of helpful templates
What do you dislike about the product?
The cost. Every year we struggle with being able to add this line item to our budget.
What problems is the product solving and how is that benefiting you?
Getting information from customers that we can comb through, instead of a s/he said from the phones allows us to really be able to look at what can be done to improve products and service.
Great Product. Implementation and support could do better.
What do you like best about the product?
Great Product with very good analytics and UI
What do you dislike about the product?
Implementation and support could do better.
What problems is the product solving and how is that benefiting you?
Employee feedback. We are gathering amazing insights with great analytics.
Recommendations to others considering the product:
Plan to have a support team manage the implementation
The most convenient to use survey platform with best support team
What do you like best about the product?
The best thing about Qualtrics is its customer support team and the Qualtrics community. Ever if I face any difficulty, the resolution is quick and simple with these supports. I need not wait for days to receive the resolution over ticket which is much appreciated and helpful for us as an organization.
What do you dislike about the product?
Qualtrics can add some more features like real time notifying the senders of the response submitted. Also it will be good to have the sentiment analysis embedded for comments to be classified based on the sentiment.
What problems is the product solving and how is that benefiting you?
We as a Customer Experience team here in Honeywell, Qualtrics is a part of our daily work. It has helped us improve the metrics of our enterprise through the feedback collected via various surveys. This is the easiest way to reach out to the users for us as an organisation and also for the users to make sure their voice and opinion is heard.
Recommendations to others considering the product:
One of the best survey platform available in the market with excellent support
Qualtrics is Awesome
What do you like best about the product?
I've been using Qualtrics for the past 4-5 years and it just gets better
What do you dislike about the product?
I have issues with uploading contacts sometimes
What problems is the product solving and how is that benefiting you?
None
Powerful platform
What do you like best about the product?
Powerful platform that will grow with the maturity of your CX program. Lots of features but you’ll need to rely on your Customer Success rep, Qualtrics Basecamp, and most of all their Support team to get started.
What do you dislike about the product?
User interface is not intuitive. The most used and simple features should be up front and all the less used bells and whistles grouped into advanced screens.
What problems is the product solving and how is that benefiting you?
We’re now able to put a feedback slider in place in-app on our platform instead of getting spam filtered out by email servers so we can reach more end users.
Powerful product, with steep learning curve
What do you like best about the product?
The survey platform itself is super powerful, even if the forms it's creates are very plain. You have a ton of logic and randomization options that allow you to ask the most relevant questions and remove bias. You can also collect data passively and store it as embedded data for later analysis and filtering.
What do you dislike about the product?
The website intercept platform is difficult to use. It's almost impossible to get design elements in the creative builder is impossible. The intercept interface is tedious. If you have a multi-lingual site, your in for a world of hurt.
What problems is the product solving and how is that benefiting you?
We've been able to get much more insight into why our customers buy from us in our website, and identify website defects and possible improvements.
Modules aren't really integrated so benefits of use haven't lived up to our expectations
What do you like best about the product?
Dashboards and text analytics are useful. Dashboards enable many users to access results in a self-service way. Text analytics as a module lacks a significant amount of functionality to make it really useful but in general, it gives us a capability to thematically code relatively easily that we hadn't had before
What do you dislike about the product?
The complete lack of integration of all the modules makes platform use feel like a bunch of standalone experiences. We still have to take data out of the system for advanced analytics and insightful reporting.
What problems is the product solving and how is that benefiting you?
None really that we hadn't been solving before in other ways. It's still the best survey platform and we've used Vocalize dashboards for a few years. The added modules haven't been worth the cost.
Recommendations to others considering the product:
Know your use case(s) very clearly before choosing this product. It's promise is greater than what it delivers, though I do consider it to be one of the best survey platforms.
Well Developed Product
What do you like best about the product?
Robust APIs with detailed, easy to follow documentation.
What do you dislike about the product?
Header in the response files could be more simple.
What problems is the product solving and how is that benefiting you?
Increasing take rate by having more control and options over survey presentation in our App. Keeping customers in app vs taking them out of the experience.
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