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Great for evaluations and responses
What do you like best about the product?
For events and classes we would use this as a survey generated more than anything. We really liked the ease of setting survey's up, sending them out, and tracking who responded or not. The software is user friendly, except on the back end building the surveys out. This is a more advanced tool than a free one that you can find of course. It has more bells and whistles than other survey accounts. You are able to dig into and use for evaluation and research purposes.
What do you dislike about the product?
We no longer use. Messy system and administration experience. I wish that it was easier to track your results for participants responses. Even when we tried to formulate the surveys, it made it difficult to plot where the questions would be placed even though we put them in order, it didn't always map out how we wanted. Another dislike is that it is expense to upkeep and maintain. The ranking option in my opinion, didn't really matter, it through the questions in random order and the follow up for certain questions (logic) was thrown off. Training can also take a while for new users.
What problems is the product solving and how is that benefiting you?
We realized the impact was that the system took care of everything for us. It ran analytics and results in an excel when we needed it. We would always use this to gauge where students were at with their courses, new events we were thinking about, and rating upgrades on in house items.
Recommendations to others considering the product:
I would recommend this system, depending on what you are needing of course. It might work better that you use a free software like survey monkey or something.
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Some good features
What do you like best about the product?
I like that I can upload a contact list and then send emails to the list directly from within Qualtrics.
What do you dislike about the product?
I still think the interface is unnecessarily cluttered. It's usable but it's less intuitive than some competitors
What problems is the product solving and how is that benefiting you?
Managing elections and communications with members
Recommendations to others considering the product:
Expect that users will need some help adjusting to the interface
Review NPS and customer feedback on monthly reports
What do you like best about the product?
I like the ease of the platform. I am able to review customer feedback in a dashboard that is easy to comprehend and create data spreadsheets of my own.
What do you dislike about the product?
I dislike how on the version my company uses I am unable to sort for key words. For example, I want to sort for 'ID cards' and see who mentions not receiving their ID card yet and I am unable to do that.
What problems is the product solving and how is that benefiting you?
One business problem we are currently solving using the customer experience platform is our website. Customers are able to give us feedback on the website that we are then able to use in improving the digital experience.
Very versatile
What do you like best about the product?
Though I am new to Qualtrics it so far has been versatile and allows a lot of personal design for each company
What do you dislike about the product?
So far nothing that I dislike about it. It works a lot better then then the system I have used prior
What problems is the product solving and how is that benefiting you?
Customer experience through the use of the survey data after our members have used emergency road service. It pulls data quick and efficient.
Qualtrics is a new product for us
What do you like best about the product?
I really like the amount of data that we are getting so far. I feel like the options are limitless and we can create something great.
What do you dislike about the product?
That we can't just jump into the system yet.
What problems is the product solving and how is that benefiting you?
We are using the surveys to gauge our member's happiness with AAA and to see how we can improve service. We also use it for accreditation with national AAA
A single platform to house, collect, and analyze experiential data
What do you like best about the product?
Coming from a company where customer feedback and sentiment was captured across multiple channels and and systems, Qualtrics has provided a solid, scaleable, and feature-rich platform that can serve the needs of many departments and teams across the enterprise.
What do you dislike about the product?
Qualtrics can do so much, that often times you just do not know what features to use or implement. You can also have an idea of what you'd like to accomplish and spend the time and effort to create it manually, only to discover Qualtrics had something out of the box you could use. More awareness and training around features would be great.
What problems is the product solving and how is that benefiting you?
Customer Experience provides us with an easy, yet robust, solution to collect actionable feedback immediately at the conclusion of the purchase process.
Some challenges at the beginning, great improvements later on
What do you like best about the product?
I like the flexibility of the tool best, we are able to create dashboards ourselves and are very nimble to react to business needs. The team is very helpful and accommodating. We got a lot of things implemented without charge through a product feature.
What do you dislike about the product?
We were facing a lot of issues during implementation which caused a lot of delays and frustrations for the users.
What problems is the product solving and how is that benefiting you?
We are looking at real time feedback and close the loop right away solving problems for the customer. The goal is to increase satisfaction and loyalty.
Intuitive and clean
What do you like best about the product?
Qualtrics is intuitive and clean to use. We have been able to survey our ministry members, gather data, and are implementing in the hopes of increasing the positive customer experience.
What do you dislike about the product?
The learning curve is steep, but once you get through it, it's fairly intuitive. Can feel overwhelming, but that is often true of any new thing.
What problems is the product solving and how is that benefiting you?
We are preparing for a whole new product launch. We just ran a customer experience survey to help data validation. We want to make sure our product is actually answering the needs and not just based on our assumptions.
Keeping in the know.
What do you like best about the product?
What I like best about Qualtrics is the ease of use to get going, but the ability of the software to scale into deeper complex problems.
What do you dislike about the product?
Getting into the deeper complex problems and not always knowing what I'm doing. But the support teams are great.
What problems is the product solving and how is that benefiting you?
Our initial use case has been putting factual customer responses about experiences against suspected problems.
Recommendations to others considering the product:
Support staff will help you with implementation and fixing things when you break them.
Qualtrics is simply impressive
What do you like best about the product?
I really appreciate the innovations that Qualtrics continues to bring. They go above and beyond and continue to surprise us with their new features.
What do you dislike about the product?
I would like to see better reporting functionality and automated reporting that is more useful than the standard outputs.
What problems is the product solving and how is that benefiting you?
We are using it to discover opportunities to improve our clients' experience with us. We want to provide the best care possible and Qualtrics helps us do that.
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