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Qualtrics Customer Experience is great!
What do you like best about the product?
I love how much Qualtrics can customize our business needs. We work with a complicated structure and Qualtrics helps us every step of the way!
What do you dislike about the product?
Right now, we are working on customizing the survey to fit all titles
What problems is the product solving and how is that benefiting you?
We are solving problems in the food industry. We have realized the opportunity we have to help our customers and staff throughout the world.
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Insightful data
What do you like best about the product?
Ease of data acquisition and fast review of data
What do you dislike about the product?
Responsiveness of Qualtrics team is sometimes challenging
What problems is the product solving and how is that benefiting you?
We have only run one survey and we are looking for ways to improve our clients' experiences with our service
Great products but expensive
What do you like best about the product?
Great, well thought out design and capabilities. Only product I've experienced which can track a unique customer through multiple touchpoints
What do you dislike about the product?
Cost. One of the most expensive products out there... make it difficult to expand our relationship
What problems is the product solving and how is that benefiting you?
Ad-hoc product research
End User Experience
What do you like best about the product?
I like the graphic interface.that Qualtrics uses to show which areas would have the most impact in improving our customer impact.
What do you dislike about the product?
I do not like how there does not seem to be much of a utilization of this valuable information and the end user level. I wish our company did more.
What problems is the product solving and how is that benefiting you?
We are continuously improving our customer experience.
Easy to use and gain valuable customer insights
What do you like best about the product?
The Qualtrics Customer Experience platform is easy to navigate, easy to modify, and so, so easy to receive valuable data that provides insights into your customers' thoughts and feelings. You don't have to be a tech expert to navigate through the platform. Want to close the loop with unhappy customers? This system makes it easy,
What do you dislike about the product?
Dashboards sometimes run slowly when loading data, but do give the opportunity to cross tab avariety of question data.
What problems is the product solving and how is that benefiting you?
The platform provides a one-stop shop for gathering data, communicating with customers, and gaining back customer loyalty.
Survey tool users for our VoC program
What do you like best about the product?
Ease of use and power of the tool. The ability to store and track historical answers.
What do you dislike about the product?
I'd like to integrate the tool into our client website, but we've found the integration to be clunky.
What problems is the product solving and how is that benefiting you?
Understand and track the client journey so that we can stay ahead of their needs.
EMEA Qualtrics User
What do you like best about the product?
All of the additional features, connectors, APIs etc
What do you dislike about the product?
Text iQ functionality could be better, especially in non English language
What problems is the product solving and how is that benefiting you?
All different CX and commercial use cases
Early work into Qualtrics, and I'm a fan
What do you like best about the product?
I like how easy most of the set up is. It didn't take me long to learn, but there are still some points where I need more work on.
What do you dislike about the product?
There are some non-customizable things on the web/app feedback creatives, and I was looking for a little more creatability. Also, I wish the responsive web survey had more customizations in terms of timing an d showing settings.
What problems is the product solving and how is that benefiting you?
We're looking to solve key touchpoints. Still early in qualtrics usages
Limited customization available for CX platform
What do you like best about the product?
simple design makes it the thing I like best
What do you dislike about the product?
Basic features are not available, such as "if then" for drop down. If you select X, then Y populates. If there is a required field, the red asterisk can not be placed in the proper spot. User hierarchy is not integrated into the platform.
What problems is the product solving and how is that benefiting you?
In build phase... have not yet launch
Out of the Box Features are Limited
What do you like best about the product?
What we see online and were sold are dynamic and fun, but as we build out the tools, the functionality is limited and cumbersome.
What do you dislike about the product?
The table stakes are lacking, and it provides a poor user experiences that leaves the user believing there are mistakes.
What problems is the product solving and how is that benefiting you?
Trying to delight the customer and ensure we close the loop with them
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