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Good functionality with some confusing experiences
What do you like best about the product?
Overall, it's pretty easy to get up and running with the system. If I want to deploy a survey that's really easy, the surveys (in general) look good, and building dashboards and reports is relatively straightforward
What do you dislike about the product?
There are some weird omissions to survey design - e.g. Other - please specify options don't look very good, can't select 'none of the above'. Small things, but as we know these are important.
The analytics software you have is good and I understand you buy a lot of companies to gain this functionality but it really does feel like i'm using 3 different systems rather than 1 integrated system.
Overall, I'm was really hesitant to say that I was even using Qualtrics CX. I know you're trying to create branding around the 4 experience dicisplines, but i don't think you've done a good job in translating this to the tech.
Your support is really hit and miss - sometimes great, sometimes really poor. I get the feeling I'm being sold to the whole time, and there's lack of upfront communication because you might be trying to find a way to figure out how to charge me for something.
The analytics software you have is good and I understand you buy a lot of companies to gain this functionality but it really does feel like i'm using 3 different systems rather than 1 integrated system.
Overall, I'm was really hesitant to say that I was even using Qualtrics CX. I know you're trying to create branding around the 4 experience dicisplines, but i don't think you've done a good job in translating this to the tech.
Your support is really hit and miss - sometimes great, sometimes really poor. I get the feeling I'm being sold to the whole time, and there's lack of upfront communication because you might be trying to find a way to figure out how to charge me for something.
What problems is the product solving and how is that benefiting you?
Highlighting real-time issues in our customer's journey
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powerful data
What do you like best about the product?
All the preformatteded data slices good graphics
What do you dislike about the product?
the high level view is a bit overwhelming.
What problems is the product solving and how is that benefiting you?
development of outreach tools that meet customers where they are
Thoughtfull insights
What do you like best about the product?
Text Phrases and Graphical navigation view
What do you dislike about the product?
Learning curve. It requires deep learning curve about different aspects of this product.
What problems is the product solving and how is that benefiting you?
Future product upgrade road map
Qualtrics is great survey software
What do you like best about the product?
The website/software is relatively easy to use. I previously was a SurveyMonkey user, since we switched over to Qualtrics, I have found it easier to use than SurveyMonkey and use it more.
What do you dislike about the product?
I initially had trouble moving my surveys from SurveyMonkey to Qualtrics, it would be nice if there was an easy import feature. I ended up recreating the surveys I needed.
What problems is the product solving and how is that benefiting you?
Mostly we use it for registration
Qualtrics
What do you like best about the product?
What I liked most about qualtrics, is that they were started up by BYU students out of Provo, and made something awesome. It is a professional survey site, that isn't ghetto like surveymonkey or the other free survey sites.
What do you dislike about the product?
I really don't have much to dislike about them!
What problems is the product solving and how is that benefiting you?
Using a survey site helped us identify the problems in our business that we needed to address!
Recommendations to others considering the product:
We had a new account rep every few months, and I never knew who I needed to talk to when I had questions. Really high turnover in the sales department?
Extremely Useful
What do you like best about the product?
I love using qualtrics, there is so much versatility in the use of the software. I can do so many different survey functionalities in this software. There are so many features which all work seamlessly together.
What do you dislike about the product?
The only thing that I don't like is the fact that Qualtrics is not forthcoming about updates to their services before they happen and don't outline them when they do happen. Often times the updates break some surveys and because I don't know what they did, it takes forever to figure out what happened. Qualtrics support is unhelpful in this regard.
What problems is the product solving and how is that benefiting you?
We use Qualtrics for customer experience, NPS scores, and employee experiences. There are a lot of benefits in each of these areas.
Recommendations to others considering the product:
Qualtrics is headed in the right direction, but customer support is lacking and leaves much to be desired.
Simple to use for survey
What do you like best about the product?
the function like skip logic, display logic work amazing.
What do you dislike about the product?
The testing of email is not so user friendly.
What problems is the product solving and how is that benefiting you?
survey help us to understand our audience.
Great option for self report measures for research
What do you like best about the product?
I like the easy navigation of qualtrics. You can easily move from one questionnaire to another and quickly generate reports to sort answers by frequency.
What do you dislike about the product?
The only problem I’ve experienced with qualtrics is that every once in awhile I will be unable to log in.
What problems is the product solving and how is that benefiting you?
I’ve used qualtrics for research and feedback to fine tune university programs.
A great survey tool
What do you like best about the product?
In-built functionalities to facilitate branching logic, adding questions of various types and live preview of your survey. Also, you can make quick changes to question sequences and can design skip rules and display logic on the go. The display logic and skip rules are visible against each question meaning that you can review the logic applied to the question without any efforts.
What do you dislike about the product?
It lacks some features when it comes to customization of the software and you need to rely on your javascript and jquery skills to overcome this drawbacks. You also need to have a strong HTML and CSS background if you need to make any changes since there aren't many Bootstrap or layout options available to choose from. Another thing which I dislike about this software is the need to rely heavily on the qualtrics community for writing of your custom code. Qualtrics doesn't provide a document enlisting the functionalities that can be achieved through the use of the software. You need to post your questions on the qualtric community portal each time you have a doubt. Even the coding that needs to be done in javascript or jquery can't be done on your own since the software providers haven't provided a document about the syntax differences that exist.
What problems is the product solving and how is that benefiting you?
We are designing a survey using this software to collect data from the targeted crowd, which will be conducted as part of an ongoing research project.
Great tool for data collection and communication
What do you like best about the product?
We are currently using Qualitrics CX suite with Visualize dashboards. The survey platform is easy to set up and use. It also provides the easy integration with Salesforce in very easy click-to-setup manner. Visualize dashboards are a bit complicated but once you understand the logic, it gives you very nice idea about your research and where your campaign stands.
What do you dislike about the product?
The main issue is deliverability and response rate. It is very hard to get the detailed information on bounced reports through customer care and you cannot just download the status from the platform or Target Audience. Everything requires additional steps in preparation which are easy to miss. For example, embedded data is not synced from Target Audience with survey platform and Visualize after the invitation for survey is sent, which minimizes the value of Target Audience investment. Also, TA does not provide the global opt out list, so if you have duplicates in the next links and you cannot merge the records for one or another reason, it will be sent anyway to the final users. Thank you email does not support custom from email if you want to use it in different languages, it is supported only for primary language. Recoded values do not always export to SFDC the way you expect.
What problems is the product solving and how is that benefiting you?
We are using Qualtrics for NPS relationship survey. The main benefits include ability to set-up by ourselves without IT involvement and Visualize dashboards are very helpful for on-spot analytics.
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