Qualtrics
Qualtrics LLCReviews from AWS customer
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Good tool
What do you like best about the product?
Insight overview, facility of management of many interactions
What do you dislike about the product?
History of conversation it's sometimes a little bit complicated
What problems is the product solving and how is that benefiting you?
Faster social media management
Buggy
What do you like best about the product?
Integrated platforms and good customer service
What do you dislike about the product?
Lots of bugs and you can't disable keyboard shortcuts. This means if you begin tying outside of a text box, you activate the shortcuts.
What problems is the product solving and how is that benefiting you?
Intersecting with customers, we always find out app problems first on social media
I use CE to communicate with team and manage several facebook and Twitter pages.
What do you like best about the product?
I love that you can assign tasks and alert team of messages.
What do you dislike about the product?
I wish it would work with Instagram direct messages and advertisements.
What problems is the product solving and how is that benefiting you?
Consumer feedback and complaints. Helping them with product troubles and making the experience a positive one for them
Recommendations to others considering the product:
Take your time to learn about the pages!
A new experience with Clarabridge Engage
What do you like best about the product?
The most helpful thing about Clarabridge Engage is being able to search for names.
What do you dislike about the product?
I do not like how sometimes Clarabridge Engage times out and will send a message to the All Inbound folder even if you didn't click anything.
What problems is the product solving and how is that benefiting you?
I am solving Customer Service problems that pertain to passengers. I realized that Clarabridge Engage allows you to manage all of your issues in one application.
Recommendations to others considering the product:
I would recommend using Engage if you like dealing with multiple platforms in one program.
more insight and easy reporting capabilities
What do you like best about the product?
Page layout. Colours and the wording used
What do you dislike about the product?
Slow response. Latency issues on the site
What problems is the product solving and how is that benefiting you?
Able to save more info in one system
Recommendations to others considering the product:
Go for it, its a great product
Top notch engagement with Engagor
What do you like best about the product?
My favorite bit about Engagor is how tidy it looks, and how it arranges your social fees in a way that is easy to read and tackle accordingly
What do you dislike about the product?
At times of intense traffic, things can slow down a bit, but their support usually takes care of everything promptly.
What problems is the product solving and how is that benefiting you?
One of the biggest problems we managed to solve with Engagor is the inefficiency of social customer service when conducted directly without an intermediary solution to make it all happen in a coordinated manner.
Recommendations to others considering the product:
I'd recommend Engagor to everyone who's looking to jump on the social media customer service bandwagon
Excel with Engagor!
What do you like best about the product?
What I like the most about Engagor is how simple yet powerful it is at what it does.
What do you dislike about the product?
All of the features we're looking for are available in Engagor, which makes it hard to pinpoint anything to dislike.
What problems is the product solving and how is that benefiting you?
We have been utilizing Engagor to make our social media presence felt and impactful
Recommendations to others considering the product:
As a current user, I would recommend Engagor to firms big and small that aim towards putting customer service high on their priority list
Spectacular solution to all your problems!
What do you like best about the product?
The friendly interface is an absolute monster. Couldn't have been easier to use
What do you dislike about the product?
There's really not much to dislike given how well-developed this product is.
What problems is the product solving and how is that benefiting you?
Assisting customers over social media, addressing their inquiries and complaints without any grievances of doing it natively
Recommendations to others considering the product:
If you're looking for an easy way to up your social media management game then this product is the one for you.
Spectacular SMM solution
What do you like best about the product?
Straightforward and easy to use. Makes handling customers an absolute breeze
What do you dislike about the product?
There isn't much to dislike. Engagor is pretty darn awesome
What problems is the product solving and how is that benefiting you?
Engaging and handling complaints through social media
Recommendations to others considering the product:
This is the optimal solution for all business requirements that take root in social media management
Best social media management solution on the market!
What do you like best about the product?
Clarabridge offers one of the most intuitive API's for customer service over the multitude of channels of social media. It has a wide variety of features that satisfy all your business needs and more. Everything is laid out in a very user-friendly manner without being crippled by a steep learning curve. Their online customer support team is quite hands-on and doesn't leave a single stone unturned. We've never had an easier time serving customers, and analyzing their attitudes before we started using Engagor.
Another major factor to bear in mind is price. Engagor stands amongst the competition in providing the most bang for the buck; its colossal capabilities ensure that you will never ponder a different offering. What truly sets Engagor apart though is the fact that it's constantly growing, expanding and improving its well-rounded arsenal which only leaves me to wonder why isn't everyone using it already.
Another major factor to bear in mind is price. Engagor stands amongst the competition in providing the most bang for the buck; its colossal capabilities ensure that you will never ponder a different offering. What truly sets Engagor apart though is the fact that it's constantly growing, expanding and improving its well-rounded arsenal which only leaves me to wonder why isn't everyone using it already.
What do you dislike about the product?
The only thing that nullifies the aura of perfection from Engagor is the lack of user-customization. While Engagor itself is very comprehensive, and would without a doubt cater to your everyday operations without as much as a flinch, it would have been rather glorious if Engagor allowed users to tailor new buttons and shortcuts that ease their designated workflows.
What problems is the product solving and how is that benefiting you?
Engagor has truly revolutionized our customer service gig at Aramex. With Engagor we can keep track of customers' needs, analyze trends, disseminate information, and report performance metrics accurately and promptly. We always have a hand on the customer's pulse, allowing us to serve them in a fashion unparalleled to conventional means.
Recommendations to others considering the product:
If you're aiming for a jack-of-all-trades, and a master of all kind of solution then Engagor is the only obvious answer.
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