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The best platform for experience management, and is not just for private businesses.
What do you like best about the product?
The entire suite of tools can be used for customer experience management, data and experience management. Their core tool is XM Directory and that allows us to track candidates from admission through graduation.
What do you dislike about the product?
Some of the items could be more robust or allow for more manual control. Manual updates are complicated and are accomplished via .csv import, but that is overkill for some tasks.
What problems is the product solving and how is that benefiting you?
It allows us to manage our students and relevant data for assessment and accreditation that is not permitted in our university's student management platform. This information is critical.
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There are a lot of features which can be used, and many more limitations of those features
What do you like best about the product?
Almost anything is possible, some builds use in-built features and some have be custom built
What do you dislike about the product?
A lot of features have to be built and aren't available out of the box
What problems is the product solving and how is that benefiting you?
solves issues of having data all in one place
Qualtrics customer experience has been wonderful
What do you like best about the product?
The Qualtrics team is quick to respond to any technical questions and have helped our team trouble shoot through many issues.
What do you dislike about the product?
At times we do need to call back a few times to be connected to someone who is able to answer our specific question.
What problems is the product solving and how is that benefiting you?
This product helps us understand user experience in our survey use. We are always trying to optimize the best way for participants to interact with our surveys.
Responsive but not memorable
What do you like best about the product?
The interface is relatively straightforward to use and used widely.
What do you dislike about the product?
There are a lot of confusing aspects about Qualtrics that could be fixed with better documentation or available resources online.
What problems is the product solving and how is that benefiting you?
Analyzing data for research
Qualtrics Customer Experience
What do you like best about the product?
CX dashboards are very helpful to do in-depth analysis
What do you dislike about the product?
There should be more widgets to display text analysis in dashboard
What problems is the product solving and how is that benefiting you?
Able to understand the problem faced by customer
Qualtrics Creates Surveys that Work
What do you like best about the product?
I like that I can start a survey from the bottom up or can rely on a set template to produce surveys.
We use Qualtrics for elections, surveys, and notekeeping. It is really great.
We use Qualtrics for elections, surveys, and notekeeping. It is really great.
What do you dislike about the product?
I must say that I lose track of all the different versions and improvements that they put out. These are a bit confusing as to just getting the surveys done and out the door. Overall, I like the software, though.
What problems is the product solving and how is that benefiting you?
Qualtrics helps me conduct elections in our institution quickly and anonymously. This improvement vastly frees up time that was lost in the paper administration of elections.
qualtrics
What do you like best about the product?
easy to navigate front end and user interface for making form updates
What do you dislike about the product?
data visualizations are limited; and difficult to download all data
What problems is the product solving and how is that benefiting you?
helps us with assessment and analytics of events
Top of the line CX tool
What do you like best about the product?
What i find most helpful with Qualtrics is its ability to integrate with other system and its analytic capabilities such as the text AI analytics which you won't find anywhere
What do you dislike about the product?
Although it is top-of-the-line in terms of experience, Qualtrics has limitations when it comes to handling giant input data on its survey builder.
What problems is the product solving and how is that benefiting you?
Feedback is very useful to big enterprises and Qualtrics has made it possible to have a seamless connection between CRMs and the feedback tool
Qualtrics Customer Experience is versatile and easy to use
What do you like best about the product?
I can open an existing project and make just a couple updates or changes to get responses from my target audience.
What do you dislike about the product?
It would be nice if the questions would update their numerical order when you delete a question. Instead, the numbers seem out of order and I spend time changing them.
What problems is the product solving and how is that benefiting you?
I need to do a lot of scheduling and Qualtrics allows my audience to make different selections and even give short answers so I can effectively set up a schedule
I conduct psychological research and use Qualtrics to conduct and analyze my studies.
What do you like best about the product?
Qualtrics has been quick in responding to my needs
What do you dislike about the product?
Sometimes they can't undersatnd what I am trying to figure out
What problems is the product solving and how is that benefiting you?
They are helping me write and analyze my studies better
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