Qualtrics
Qualtrics LLCReviews from AWS customer
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Bringing CX to the Public Sector
What do you like best about the product?
Device compatibility to reach more users
What do you dislike about the product?
No built-in mapping feature because we are the public sector. APIs are hard to create
What problems is the product solving and how is that benefiting you?
Engaging more residents on lore projects!
Customer Experience or Voice of the Customer - Identity Crisis?
What do you like best about the product?
The tool aspires to be a great tool to help with experience data to support an organization.
What do you dislike about the product?
Many of the features moved onto the main XM platform, after we adopted the VoC platform. This made it a bit frustrating.
What problems is the product solving and how is that benefiting you?
We were trying to efficiently understand anecdotal feedback, which is usually the open-ended feedback.
Recommendations to others considering the product:
Speak with other current users of the product to understand pros and cons. Look beyond Qualtric's own customer recommendations.
Good functionality with some confusing experiences
What do you like best about the product?
Overall, it's pretty easy to get up and running with the system. If I want to deploy a survey that's really easy, the surveys (in general) look good, and building dashboards and reports is relatively straightforward
What do you dislike about the product?
There are some weird omissions to survey design - e.g. Other - please specify options don't look very good, can't select 'none of the above'. Small things, but as we know these are important.
The analytics software you have is good and I understand you buy a lot of companies to gain this functionality but it really does feel like i'm using 3 different systems rather than 1 integrated system.
Overall, I'm was really hesitant to say that I was even using Qualtrics CX. I know you're trying to create branding around the 4 experience dicisplines, but i don't think you've done a good job in translating this to the tech.
Your support is really hit and miss - sometimes great, sometimes really poor. I get the feeling I'm being sold to the whole time, and there's lack of upfront communication because you might be trying to find a way to figure out how to charge me for something.
The analytics software you have is good and I understand you buy a lot of companies to gain this functionality but it really does feel like i'm using 3 different systems rather than 1 integrated system.
Overall, I'm was really hesitant to say that I was even using Qualtrics CX. I know you're trying to create branding around the 4 experience dicisplines, but i don't think you've done a good job in translating this to the tech.
Your support is really hit and miss - sometimes great, sometimes really poor. I get the feeling I'm being sold to the whole time, and there's lack of upfront communication because you might be trying to find a way to figure out how to charge me for something.
What problems is the product solving and how is that benefiting you?
Highlighting real-time issues in our customer's journey
powerful data
What do you like best about the product?
All the preformatteded data slices good graphics
What do you dislike about the product?
the high level view is a bit overwhelming.
What problems is the product solving and how is that benefiting you?
development of outreach tools that meet customers where they are
Thoughtfull insights
What do you like best about the product?
Text Phrases and Graphical navigation view
What do you dislike about the product?
Learning curve. It requires deep learning curve about different aspects of this product.
What problems is the product solving and how is that benefiting you?
Future product upgrade road map
Simple, and Powerful!
What do you like best about the product?
Ease of use, yet tons of options to customize
What do you dislike about the product?
I haven't found anything yet that I dislike :)
What problems is the product solving and how is that benefiting you?
Listening to the voice of the customer
Qualtrics is great survey software
What do you like best about the product?
The website/software is relatively easy to use. I previously was a SurveyMonkey user, since we switched over to Qualtrics, I have found it easier to use than SurveyMonkey and use it more.
What do you dislike about the product?
I initially had trouble moving my surveys from SurveyMonkey to Qualtrics, it would be nice if there was an easy import feature. I ended up recreating the surveys I needed.
What problems is the product solving and how is that benefiting you?
Mostly we use it for registration
Qualtrics
What do you like best about the product?
What I liked most about qualtrics, is that they were started up by BYU students out of Provo, and made something awesome. It is a professional survey site, that isn't ghetto like surveymonkey or the other free survey sites.
What do you dislike about the product?
I really don't have much to dislike about them!
What problems is the product solving and how is that benefiting you?
Using a survey site helped us identify the problems in our business that we needed to address!
Recommendations to others considering the product:
We had a new account rep every few months, and I never knew who I needed to talk to when I had questions. Really high turnover in the sales department?
This tool saved us!
What do you like best about the product?
The tagging feature allows you to create very rich data. It is also easy to look at individual performance which allows for better development opportunities.
What do you dislike about the product?
The approval workflow is really the only downside to this platform. There is not enough notification when items are waiting for approval. In addition, users are only notified when their post is rejected (no indication of successful approvals). Some of my team have found this "negative only" feedback discouraging.
What problems is the product solving and how is that benefiting you?
CX Social has given my team a set way of working, that makes the transition to working as a member of this team quick and easy! It also makes reporting a breeze. I have changed roles but still work with the social team because they are easily able to identify customer trends.
Great for social demographics
What do you like best about the product?
Very easy to schedule posts on different social channels and reply to message promptly. Also allows you insight into your social demographics which is really handy for understanding your customer base.
What do you dislike about the product?
Not integrated very well with Instagram - can't schedule posts for this or receive messages. Can use emoticons in posts when on desktop.
What problems is the product solving and how is that benefiting you?
Ability to use social as an effective customer contact channel. Also ability to see who is using our social and tailor our content to suit them.
Recommendations to others considering the product:
Very good for insights, not good for Instagram monitoring
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