Qualtrics
Qualtrics LLCReviews from AWS customer
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Intuitive platform with stellar support
What do you like best about the product?
The quality of the software and the amount of data that can be garnered and utilized along with easy customization
What do you dislike about the product?
New to the qualtrics platform and really have not have a negative experience to report at this time
What problems is the product solving and how is that benefiting you?
NPS, the ability to improve the customer experience through the life of a financial product and encourage repeat business
Changing culture one review at a time
What do you like best about the product?
Qualtrics provides our staff with real time feedback from our Customers, and the ability to take ownership of issues quickly, before the escalate into stories that hurt the Brand! The dashboards encourage staff to seek out high performers who can take a leadership role and mentors them on raising the CX bar! It's a real Culture changer!!
What do you dislike about the product?
On the dashboards, I would like to see box-and-whisker plots rather than average scores. The range and skew is more important than the average. The old chest nut "Customers feel variation not averages"
What problems is the product solving and how is that benefiting you?
McGrath has used Qualtrics to establish a NPS and C-SAT baseline for Landlords and Tenants. We have shared the results with our teams and Customers with negative feedback have been contacted. Overall feedback has been sent to all Customers. Internally, this is a cultural shift in removing the fear of feedback. Externally we are showing Customers we listen and value their feedback. Going forward we are developing surveys/dashboards to support our new CXJM.
Recommendations to others considering the product:
Qualtrics shares best practice thought leadership with a world class XO management platform to accelerate deployment and better customer outcomes.
Pretty good!
What do you like best about the product?
I'd say that the insights provided by the Qualitric Customer Experience was pretty useful. The UI is nice too! Easy to navigate
What do you dislike about the product?
The Qualtrics Customer Experience platform can be slow at time.
What problems is the product solving and how is that benefiting you?
How long users are on our product & what age group.
Great Start - More Work in Academics Needed
What do you like best about the product?
I love the ability to collect multiple data points in a user-friendly format. I LOVE Vocalize (the concept).
What do you dislike about the product?
While I love Vocalize, there are some key data features that we need displayed in the academic sector that currently are not supported by the software.
What problems is the product solving and how is that benefiting you?
We have revolutionized the measurement of human capital school support (could not be measured prior) and also synchronizing leadership experiences in classrooms and calibrating data points.
Recommendations to others considering the product:
Know the different ways Qualtrics can be leveraged to solve existing problems. It's not overly intuitive beyond survey use, but it's application possibilities are endless.
Bringing CX to the Public Sector
What do you like best about the product?
Device compatibility to reach more users
What do you dislike about the product?
No built-in mapping feature because we are the public sector. APIs are hard to create
What problems is the product solving and how is that benefiting you?
Engaging more residents on lore projects!
Customer Experience or Voice of the Customer - Identity Crisis?
What do you like best about the product?
The tool aspires to be a great tool to help with experience data to support an organization.
What do you dislike about the product?
Many of the features moved onto the main XM platform, after we adopted the VoC platform. This made it a bit frustrating.
What problems is the product solving and how is that benefiting you?
We were trying to efficiently understand anecdotal feedback, which is usually the open-ended feedback.
Recommendations to others considering the product:
Speak with other current users of the product to understand pros and cons. Look beyond Qualtric's own customer recommendations.
Good functionality with some confusing experiences
What do you like best about the product?
Overall, it's pretty easy to get up and running with the system. If I want to deploy a survey that's really easy, the surveys (in general) look good, and building dashboards and reports is relatively straightforward
What do you dislike about the product?
There are some weird omissions to survey design - e.g. Other - please specify options don't look very good, can't select 'none of the above'. Small things, but as we know these are important.
The analytics software you have is good and I understand you buy a lot of companies to gain this functionality but it really does feel like i'm using 3 different systems rather than 1 integrated system.
Overall, I'm was really hesitant to say that I was even using Qualtrics CX. I know you're trying to create branding around the 4 experience dicisplines, but i don't think you've done a good job in translating this to the tech.
Your support is really hit and miss - sometimes great, sometimes really poor. I get the feeling I'm being sold to the whole time, and there's lack of upfront communication because you might be trying to find a way to figure out how to charge me for something.
The analytics software you have is good and I understand you buy a lot of companies to gain this functionality but it really does feel like i'm using 3 different systems rather than 1 integrated system.
Overall, I'm was really hesitant to say that I was even using Qualtrics CX. I know you're trying to create branding around the 4 experience dicisplines, but i don't think you've done a good job in translating this to the tech.
Your support is really hit and miss - sometimes great, sometimes really poor. I get the feeling I'm being sold to the whole time, and there's lack of upfront communication because you might be trying to find a way to figure out how to charge me for something.
What problems is the product solving and how is that benefiting you?
Highlighting real-time issues in our customer's journey
powerful data
What do you like best about the product?
All the preformatteded data slices good graphics
What do you dislike about the product?
the high level view is a bit overwhelming.
What problems is the product solving and how is that benefiting you?
development of outreach tools that meet customers where they are
Thoughtfull insights
What do you like best about the product?
Text Phrases and Graphical navigation view
What do you dislike about the product?
Learning curve. It requires deep learning curve about different aspects of this product.
What problems is the product solving and how is that benefiting you?
Future product upgrade road map
Simple, and Powerful!
What do you like best about the product?
Ease of use, yet tons of options to customize
What do you dislike about the product?
I haven't found anything yet that I dislike :)
What problems is the product solving and how is that benefiting you?
Listening to the voice of the customer
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