Qualtrics
Qualtrics LLCReviews from AWS customer
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Insight on CX Social
What do you like best about the product?
The reports we run at the end of each week to analyze what our customers contact us about and through which site they use the most. Also, the way to create tags is super easy and I love that you can sort them by color.
What do you dislike about the product?
If you type in a tag wrong, it will automatically mark that message with that incorrect tag. If I mean to tag something as home delivery but write "hime delivery" instead, I wish CX Social would have a pop up and ask something like, "do you mean Home Delivery?"
What problems is the product solving and how is that benefiting you?
With CX Social, we are finally able to see what our customers are reaching out to us about on a weekly, monthly or daily basis with the tagging feature.
Recommendations to others considering the product:
Get the proper training first
CS Social Review
What do you like best about the product?
The ease of being able to respond to posts from hundreds of pages
What do you dislike about the product?
Sometimes, posts will not come through until hours or days later, unless you are constantly refreshing the page.
What problems is the product solving and how is that benefiting you?
Managing over 300 business pages has become streamline
Extremely Useful
What do you like best about the product?
I love using qualtrics, there is so much versatility in the use of the software. I can do so many different survey functionalities in this software. There are so many features which all work seamlessly together.
What do you dislike about the product?
The only thing that I don't like is the fact that Qualtrics is not forthcoming about updates to their services before they happen and don't outline them when they do happen. Often times the updates break some surveys and because I don't know what they did, it takes forever to figure out what happened. Qualtrics support is unhelpful in this regard.
What problems is the product solving and how is that benefiting you?
We use Qualtrics for customer experience, NPS scores, and employee experiences. There are a lot of benefits in each of these areas.
Recommendations to others considering the product:
Qualtrics is headed in the right direction, but customer support is lacking and leaves much to be desired.
Great for managing large social media teams
What do you like best about the product?
The reporting and analytics platform were great with accessing key metrics and making it relate to specific campaigns.
What do you dislike about the product?
While it did have impressive features, I felt it had trouble keeping up with events in real time and had which led to operational issues. The steep price could also make it unsuitable for smaller companies.
What problems is the product solving and how is that benefiting you?
With Insights we have a very wide view of how our engagement metrics are doing. Their customer care is perfect. They're in the other side ready to answer your questions and to solve any problems. They have a very fast improving rate so are practically receiving new features every other day.
Recommendations to others considering the product:
Definitely consider this product if you're a larger company. The ease of use and the customer support behind it, helps immensely. However, with the steep price I wouldn't recommend it for smaller startups.
Good examples of used cases for Clarabridge software
What do you like best about the product?
Example overview of new features available in the next version of the software. Some good examples of used cases for insight.
What do you dislike about the product?
The schedule (timing not the order) was not followed on Wednesday 17th.
What problems is the product solving and how is that benefiting you?
Customer experience.
Simple to use for survey
What do you like best about the product?
the function like skip logic, display logic work amazing.
What do you dislike about the product?
The testing of email is not so user friendly.
What problems is the product solving and how is that benefiting you?
survey help us to understand our audience.
So nice to have everything at your finger tips
What do you like best about the product?
I like having everything in one dashboard so you do not have to jump from one social platform to another.
What do you dislike about the product?
I disliked the history view because it could get confusing
What problems is the product solving and how is that benefiting you?
Social media moderator. General questions.
Recommendations to others considering the product:
Take your time and explore the system.
Great option for self report measures for research
What do you like best about the product?
I like the easy navigation of qualtrics. You can easily move from one questionnaire to another and quickly generate reports to sort answers by frequency.
What do you dislike about the product?
The only problem I’ve experienced with qualtrics is that every once in awhile I will be unable to log in.
What problems is the product solving and how is that benefiting you?
I’ve used qualtrics for research and feedback to fine tune university programs.
A great survey tool
What do you like best about the product?
In-built functionalities to facilitate branching logic, adding questions of various types and live preview of your survey. Also, you can make quick changes to question sequences and can design skip rules and display logic on the go. The display logic and skip rules are visible against each question meaning that you can review the logic applied to the question without any efforts.
What do you dislike about the product?
It lacks some features when it comes to customization of the software and you need to rely on your javascript and jquery skills to overcome this drawbacks. You also need to have a strong HTML and CSS background if you need to make any changes since there aren't many Bootstrap or layout options available to choose from. Another thing which I dislike about this software is the need to rely heavily on the qualtrics community for writing of your custom code. Qualtrics doesn't provide a document enlisting the functionalities that can be achieved through the use of the software. You need to post your questions on the qualtric community portal each time you have a doubt. Even the coding that needs to be done in javascript or jquery can't be done on your own since the software providers haven't provided a document about the syntax differences that exist.
What problems is the product solving and how is that benefiting you?
We are designing a survey using this software to collect data from the targeted crowd, which will be conducted as part of an ongoing research project.
Excellent tool
What do you like best about the product?
The ease of communication, very practical for managing my social networks at the same time
What do you dislike about the product?
I don't dislike anything, so far it has worked perfectly for me.
What problems is the product solving and how is that benefiting you?
Daily tracking of each of our clients in a single tool
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