Qualtrics
Qualtrics LLCReviews from AWS customer
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Great tool for data collection and communication
What do you like best about the product?
We are currently using Qualitrics CX suite with Visualize dashboards. The survey platform is easy to set up and use. It also provides the easy integration with Salesforce in very easy click-to-setup manner. Visualize dashboards are a bit complicated but once you understand the logic, it gives you very nice idea about your research and where your campaign stands.
What do you dislike about the product?
The main issue is deliverability and response rate. It is very hard to get the detailed information on bounced reports through customer care and you cannot just download the status from the platform or Target Audience. Everything requires additional steps in preparation which are easy to miss. For example, embedded data is not synced from Target Audience with survey platform and Visualize after the invitation for survey is sent, which minimizes the value of Target Audience investment. Also, TA does not provide the global opt out list, so if you have duplicates in the next links and you cannot merge the records for one or another reason, it will be sent anyway to the final users. Thank you email does not support custom from email if you want to use it in different languages, it is supported only for primary language. Recoded values do not always export to SFDC the way you expect.
What problems is the product solving and how is that benefiting you?
We are using Qualtrics for NPS relationship survey. The main benefits include ability to set-up by ourselves without IT involvement and Visualize dashboards are very helpful for on-spot analytics.
CX social tool for social networks
What do you like best about the product?
It is an advanced tool to evaluate social networks not only quantitatively, but also qualitatively. It features more than 300 widgets with excellent functions and includes characteristics such as:
1. automation
2. tags in reports
among others.
1. automation
2. tags in reports
among others.
What do you dislike about the product?
It has so many widgets that sometimes it is difficult for us to read the reports, it is difficult for us to extract the forum posts.
What problems is the product solving and how is that benefiting you?
gives us the benefit of being able to see the comments our customers have
Best customer service by Qualtrics
What do you like best about the product?
On call support from their team is the best experience
What do you dislike about the product?
Nothing. their service is very easy and understandable
What problems is the product solving and how is that benefiting you?
I could solve problems that I face while designing questionnaires.
good responsible service
What do you like best about the product?
updates, webinars, collaboration in general
What do you dislike about the product?
reporting section, search function, metrics for AHTs intransparent
What problems is the product solving and how is that benefiting you?
customer service handling through CX
Qualtrics
What do you like best about the product?
The platform is user friendly and I’ve never had any problems connecting to or interacting with the program
What do you dislike about the product?
I have yet to find anything that I dislike about this platform I would definitely recommend it to other coworkers and other companies
What problems is the product solving and how is that benefiting you?
It is good for both companies and classroom use as you can easily gauge consumer experience and preferences
Work Surveys
What do you like best about the product?
Makes taking surveys easy and quick without the hassle.
What do you dislike about the product?
This software is actually extremely easy to use.
What problems is the product solving and how is that benefiting you?
Customer feedback
Qualtrics Review
What do you like best about the product?
I love that the surveys are easy to create, you can use skip logic, and you can customize the survey links you send out.
What do you dislike about the product?
I dislike the export process when you are dealing with hundreds of responses. The data is not clean at all. It exports into a spreadsheet and not all of the date exports in a knowledgeable way.
What problems is the product solving and how is that benefiting you?
We use this to take registration for large scale events, applications for speaking positions, and to collect data.
Buy something else
What do you like best about the product?
I like the visualization tools in reporting
What do you dislike about the product?
The UI is clunky, platform is hard to use, communication with AEs and support is miserable
What problems is the product solving and how is that benefiting you?
Collect feedback. Realized we can use a cheaper software to achieve the same thing
Recommendations to others considering the product:
Buy something else
Voice of Customer Feedback
What do you like best about the product?
Ability to self manage and easily make changes, allows this tool to keep up.
What do you dislike about the product?
Can be time consuming at first, until the you learn the product and interface(s).
What problems is the product solving and how is that benefiting you?
Improving digital experience, with actionable insights. Ability to make changes easily.
Great for customized survey development
What do you like best about the product?
Developing survey questions of various types (check boxes, open answer, multiple choice, etc.)
What do you dislike about the product?
Nothing is to dislike, everything is self-explanatory.
What problems is the product solving and how is that benefiting you?
Developing surveys for market research or programming.
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