Qualtrics
Qualtrics LLCReviews from AWS customer
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CX social tool for social networks
What do you like best about the product?
It is an advanced tool to evaluate social networks not only quantitatively, but also qualitatively. It features more than 300 widgets with excellent functions and includes characteristics such as:
1. automation
2. tags in reports
among others.
1. automation
2. tags in reports
among others.
What do you dislike about the product?
It has so many widgets that sometimes it is difficult for us to read the reports, it is difficult for us to extract the forum posts.
What problems is the product solving and how is that benefiting you?
gives us the benefit of being able to see the comments our customers have
Best customer service by Qualtrics
What do you like best about the product?
On call support from their team is the best experience
What do you dislike about the product?
Nothing. their service is very easy and understandable
What problems is the product solving and how is that benefiting you?
I could solve problems that I face while designing questionnaires.
good responsible service
What do you like best about the product?
updates, webinars, collaboration in general
What do you dislike about the product?
reporting section, search function, metrics for AHTs intransparent
What problems is the product solving and how is that benefiting you?
customer service handling through CX
Qualtrics
What do you like best about the product?
The platform is user friendly and I’ve never had any problems connecting to or interacting with the program
What do you dislike about the product?
I have yet to find anything that I dislike about this platform I would definitely recommend it to other coworkers and other companies
What problems is the product solving and how is that benefiting you?
It is good for both companies and classroom use as you can easily gauge consumer experience and preferences
Work Surveys
What do you like best about the product?
Makes taking surveys easy and quick without the hassle.
What do you dislike about the product?
This software is actually extremely easy to use.
What problems is the product solving and how is that benefiting you?
Customer feedback
Qualtrics Review
What do you like best about the product?
I love that the surveys are easy to create, you can use skip logic, and you can customize the survey links you send out.
What do you dislike about the product?
I dislike the export process when you are dealing with hundreds of responses. The data is not clean at all. It exports into a spreadsheet and not all of the date exports in a knowledgeable way.
What problems is the product solving and how is that benefiting you?
We use this to take registration for large scale events, applications for speaking positions, and to collect data.
Buy something else
What do you like best about the product?
I like the visualization tools in reporting
What do you dislike about the product?
The UI is clunky, platform is hard to use, communication with AEs and support is miserable
What problems is the product solving and how is that benefiting you?
Collect feedback. Realized we can use a cheaper software to achieve the same thing
Recommendations to others considering the product:
Buy something else
Voice of Customer Feedback
What do you like best about the product?
Ability to self manage and easily make changes, allows this tool to keep up.
What do you dislike about the product?
Can be time consuming at first, until the you learn the product and interface(s).
What problems is the product solving and how is that benefiting you?
Improving digital experience, with actionable insights. Ability to make changes easily.
Great for customized survey development
What do you like best about the product?
Developing survey questions of various types (check boxes, open answer, multiple choice, etc.)
What do you dislike about the product?
Nothing is to dislike, everything is self-explanatory.
What problems is the product solving and how is that benefiting you?
Developing surveys for market research or programming.
Help to start the process
What do you like best about the product?
From the demos I have seen and the interactions with our reps, I think that it will be much easier to start to evaluate the customer experience with the help of the tool than without. Right now we have weak surveys that we analyze poorly.
What do you dislike about the product?
Since we haven't actually used it yet, I don't know.
What problems is the product solving and how is that benefiting you?
Intititally we want to use the tool administer, process, share results, and drive decisions from family and student climate surveys.
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