Qualtrics
Qualtrics LLCReviews from AWS customer
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Qualtrics Rocks
What do you like best about the product?
The ease of constructing a survey. The ease of designing of the survey.
What do you dislike about the product?
The back end reporting does not have the basic data crunching tools.
What problems is the product solving and how is that benefiting you?
A quick snap shot of what I am researching.
the platform is user friendly
What do you like best about the product?
the easy of use, clear platform, flexibility
What do you dislike about the product?
sometimes you need to navigate around to get to where you need
What problems is the product solving and how is that benefiting you?
CX dashboard
New CX Users - Very Happy
What do you like best about the product?
Customer support has been excellent. Platform is very intuitive and user friendly.
What do you dislike about the product?
It is hard to apply CX services for othr survey needs
What problems is the product solving and how is that benefiting you?
Creating a Voice of Customer, identifying pain points
great customer experience but still space for improvement
What do you like best about the product?
qualtrics customer support has been generally helpful and the wait time is generally ok, the music was nice and good to hear some survey results while waiting, for the most part, my problems could be resolved in a timely manner
What do you dislike about the product?
sometimes my problems cant be resolved and the customer support is not 24/7, the customer experience summit overall was not very organized
What problems is the product solving and how is that benefiting you?
improve our customer experience
Great customer experience at Qualtrics especially in implementation
What do you like best about the product?
The expertise and subject matter experts at Qualtrics are great.
What do you dislike about the product?
there isn't anything I dislike yet. My experience has been good.
What problems is the product solving and how is that benefiting you?
Understanding customer experience, measuring NPS and understanding pain points. Of course taking action on pain points.
Fantastic product experience.
What do you like best about the product?
The simplicity, the team behind it, and the results.
What do you dislike about the product?
all good vibes and high fives. The team is fantastic to work with and makes this super easy
What problems is the product solving and how is that benefiting you?
Employee Moral and Customer Feedback
We Love Qualtrics
What do you like best about the product?
We use the customer panel for our business needs. We get quick feedback and have been using them to bridge gaps.
What do you dislike about the product?
They are very costly to use. We would love to have more responses but can't afford it.
What problems is the product solving and how is that benefiting you?
Customer experience gaps. Mainly issues with the website.
Recommendations to others considering the product:
none
Great platform for 95% of all your use cases
What do you like best about the product?
It's the ease of usage of the platform. Whatever you are after, the platform probably will be able to fulfill it.
What do you dislike about the product?
Handling more complex surveys is still a pain. Especially if you have to work with complex user hierarchies (e.g. in the retail environment) or if you have dynamically changing hierarchies, the performance of qualtrics is not 100% perfect.
What problems is the product solving and how is that benefiting you?
We are using Qualtrics for the majority of the CX programmes we are selling to our clients.
Recommendations to others considering the product:
Go for it!
Finally integrated data!
What do you like best about the product?
easy to use dashboards, that help understand problems or successes in real time
What do you dislike about the product?
nothing yet as I am just getting familiar with the product and how we can use it in healthcare
What problems is the product solving and how is that benefiting you?
just starting out, but I hope to achieve an integrated view of our customer's experience , their pain points and how we can help solve them
Awesome Product
What do you like best about the product?
If you are looking for an all encompassing way to understand your organization through to the end consumer Qualtrics is it!
What do you dislike about the product?
Need more transparency into cost model and would like for the team to take a holistic view at an enterprise level when pricing.
What problems is the product solving and how is that benefiting you?
We have just begun looking at how we can use the product, however we are looking to solve for experience and how to meet customer needs.
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