Qualtrics
Qualtrics LLCReviews from AWS customer
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User friendly
What do you like best about the product?
Makes collecting data easy. The support staff i s also awesome!
What do you dislike about the product?
Sometimes reports do not work and are buggy.
What problems is the product solving and how is that benefiting you?
We use Qualtrics for our Client Satisfaction survey so we identify what areas within our company need to be stronger.
Still learning but simple
What do you like best about the product?
The overall functionality and the visisbility it gives into our clickthroughts, etc.
What do you dislike about the product?
Nothing yet. It's provided the ample amount of functionality.
What problems is the product solving and how is that benefiting you?
Gaining access to customer insights to understand how people use our product.
New customer seeing success using Qaultrics for NPS
What do you like best about the product?
Super easy to learn-we were able to transition our NPS work in just a few days
What do you dislike about the product?
I haven't use it enough to have a comment
What problems is the product solving and how is that benefiting you?
NPS- value is having insight to our customers
New to Qualtrics
What do you like best about the product?
I've only just begun using the product, so I really don't know much about it, but I cannot wait to begin gathering customer insights to help change the way we do business at our bank.
What do you dislike about the product?
not sure yet, we haven't implemented so I can't answer
What problems is the product solving and how is that benefiting you?
We hope that the insights we receive will help inform our budgeting process each year.
New to Qualtrics and quite pleased so far
What do you like best about the product?
the Self-service platform and ability to roll out surveys quickly
What do you dislike about the product?
inability to do basic things like response rates over selected periods of time
What problems is the product solving and how is that benefiting you?
improving customer experience. quicker ability to create and roll out surveys
Great product and company
What do you like best about the product?
Real time analytics, role-based dashboards
What do you dislike about the product?
Nothing comes to mind - nothing comes to mind
What problems is the product solving and how is that benefiting you?
Working to improve customer loyalty and experiences
Great Experience
What do you like best about the product?
Was able to communicate how I felt about the programming I went through
What do you dislike about the product?
Some times the surveys are very long. I then may quit the survey and not complete it.
What problems is the product solving and how is that benefiting you?
Understanding how people experienced programming. Improving the programming of the weekend of activities.
Good product, decent Salesforce integration
What do you like best about the product?
the survey build and submit process is great. It's super easy to get started and cutover from another product (we came from survey monkey).
What do you dislike about the product?
The salesforce integration is not well documented. It took several weeks to get this up and running because I had to keep reaching out to qualtrics support when no documentation was present.
What problems is the product solving and how is that benefiting you?
Customer CSAT surveys triggered via Salesforce milestones
Recommendations to others considering the product:
Need more support for integrations. Qualtrics support can't always help because of settings inside the other system.
If you need insights Qualtrics is the key
What do you like best about the product?
The tool is easily implemented deployed & integrates with SFDC.
What do you dislike about the product?
If not integrated with SFDC adoption can me challenges.
What problems is the product solving and how is that benefiting you?
VOC. Getting business insights to deploy programs to drive business outcomes.
Recommendations to others considering the product:
If you need a easy to use comprehensive tool to gather insights to make more data based decisions to drive business outcomes Qualtrics should be your go to solution.
Really intuitive and easy to navigate.
What do you like best about the product?
The ease of moving around sections in surveys during the survey flow stage of design.
What do you dislike about the product?
When exporting to excel the data is not in an easily readable format all around.
What problems is the product solving and how is that benefiting you?
We are expanding an industry. Change Management
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