Qualtrics
Qualtrics LLCReviews from AWS customer
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What do you like best about the product?
Quick and easy for users to give feedback
What do you dislike about the product?
Limited people trained to use it right now
What problems is the product solving and how is that benefiting you?
Capturing demographics and user feedback
It's a damn good product
What do you like best about the product?
One of the things I like the most is the infinite amount of customization that I can do with the surveys. I've tried different platforms and they don't have even half as much as Qualtrics does. Also, the support is fantastic. They're always responsive and very helpful
What do you dislike about the product?
One thing I don't like is that when I want to make a trigger for a survey, the window for that is VERY small, so I wish that was a little bigger but that's pretty much it.
What problems is the product solving and how is that benefiting you?
We get feedback on what our company is doing right and wrong. It's helped immensely gather feedback, both internally and externally.
Still Learning
What do you like best about the product?
Really simplies things for me. I am still learning how to use this program
What do you dislike about the product?
I wish I was more technology savy. I need more training on this product
What problems is the product solving and how is that benefiting you?
See previous answer
Recommendations to others considering the product:
N/a
Effective interface for Mass Surveys
What do you like best about the product?
Interface allows for a wide range of data manipulation and formatting.
What do you dislike about the product?
The overall layout can be a bit complex for beginners.
What problems is the product solving and how is that benefiting you?
Effectively and, for the most part, efficiently creating surveys and questionnaires for research purposes.
Nice experience
What do you like best about the product?
It is the very powerful tool which I used. It has very good statistics. It has the ability to search the reviews. They also provided the good support, you can reach them.
What do you dislike about the product?
I dislike one thing here, it takes lots of time to setup and maintenance. For the new user, it is a little bit tough to understand this. But when you are familiar with this, this is easy to understand.
What problems is the product solving and how is that benefiting you?
We understand how to improve service for our customers. And it also helps us in the communication within the team. And they also have a great support. This is really a benefit which I realized.
Recommendations to others considering the product:
In my opinion, you need to request a demo first for the basic understanding after that implement in your organization. In the demo, you can ask all the features so this is easy for you. But it takes time for Initial setup and maintenance.
Clarbridge Analytics
What do you like best about the product?
Social media analytics and ability to key in with specific features of our service that clients want
What do you dislike about the product?
slightly difficult to implement, our social media director had difficulty understanding the installation requirements
What problems is the product solving and how is that benefiting you?
intelligent tracking of client/customer perception of our service
Recommendations to others considering the product:
work closely with a consultant if needed, our team did not have the expertise to fully utlitize the features with this product
In depth customer analytics solution
What do you like best about the product?
Method to extract insights from text, and ability to customize how to leverage sentimant
What do you dislike about the product?
A little bit of learning curve to understand setting up and configure
What problems is the product solving and how is that benefiting you?
understanding customer sentiment, free form text, and closed loop
Customer feedback tool that provides insightful dashboard.
What do you like best about the product?
The analytics are really insightful and it is useful seeing them on the dashboard. You can then drill down and analyse the key strengths and weaknesses of your customer service qualitatively and quantitatively. This data can be connected to future performance metrics and measured over time.
What do you dislike about the product?
Very little is bad about Clarabridge Analytics. I have seen better and more cost effective voice of the customer offerings though.
What problems is the product solving and how is that benefiting you?
We have been able to receive and analyse live real-time feedback form customers and create reports of these. We can also develop surveys to respond to these findings
Great Text Analytics Tool for Insights
What do you like best about the product?
Ability to load records and use of the tool to search for insights. There are a lot of built in tools that simplify this process and the ability to preview results is also helpful.
What do you dislike about the product?
Sometimes the platform can be slow and lagging. Also the website times out and you will lose your progress if you don't save often.
What problems is the product solving and how is that benefiting you?
A view into customer complaints and the ability to see trends amongst clusters of data. We have been able to identify root cause problems of complaints during peak times and solve for them.
Recommendations to others considering the product:
Great tool if needing to data mine through large sets of text data to gather insights. Great sentiments tuning and ability to generate various reports in the tool that helps visually display clusters of information.
Review!
What do you like best about the product?
This product is easy to use and gives you your data in a clear and concise way.
What do you dislike about the product?
Sometimes it is hard to discern between real data and fake data.
What problems is the product solving and how is that benefiting you?
ability to find our target audience
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