Qualtrics
Qualtrics LLCReviews from AWS customer
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Easy too for a wide range of needs in data collection
What do you like best about the product?
The product is very easy to figure out and if you do have any trouble their help options are very good. The capabilities are much more than what I'm sure that I am actually utilizing.
What do you dislike about the product?
Sometimes I have trouble uploading a contacts file for use as sample - i end up saving the same file in a different location and it will then recognize it.
What problems is the product solving and how is that benefiting you?
Data collection for all sorts of objectives
Great product, but so so customer service
What do you like best about the product?
The interface is very pretty. Our customers love how it is streamlined and can toggle back and forth between pages to change answers.
What do you dislike about the product?
Customer is poor. Company grew too fast.
What problems is the product solving and how is that benefiting you?
Survey experience
Goes a long way to give us actionable data for our schools
What do you like best about the product?
I like the flexibility and adaptability of the platform . I appreciate the myriad of ways that data can be analyzed and reports.
What do you dislike about the product?
It needs the ability to merge to a doc, pdf, or docx file from a survey submission.
What problems is the product solving and how is that benefiting you?
KPI and metrics dashboards with vocalize
Generic Qualtrics REview
What do you like best about the product?
Nice format, layout and customer support.
What do you dislike about the product?
limited visualizations, uploading and ordering questions is a pain.
What problems is the product solving and how is that benefiting you?
I am trying to undertstand and qualify PP100 data
Capture info can't get with Analytics
What do you like best about the product?
Quick and easy for users to give feedback
What do you dislike about the product?
Limited people trained to use it right now
What problems is the product solving and how is that benefiting you?
Capturing demographics and user feedback
It's a damn good product
What do you like best about the product?
One of the things I like the most is the infinite amount of customization that I can do with the surveys. I've tried different platforms and they don't have even half as much as Qualtrics does. Also, the support is fantastic. They're always responsive and very helpful
What do you dislike about the product?
One thing I don't like is that when I want to make a trigger for a survey, the window for that is VERY small, so I wish that was a little bigger but that's pretty much it.
What problems is the product solving and how is that benefiting you?
We get feedback on what our company is doing right and wrong. It's helped immensely gather feedback, both internally and externally.
Still Learning
What do you like best about the product?
Really simplies things for me. I am still learning how to use this program
What do you dislike about the product?
I wish I was more technology savy. I need more training on this product
What problems is the product solving and how is that benefiting you?
See previous answer
Recommendations to others considering the product:
N/a
Effective interface for Mass Surveys
What do you like best about the product?
Interface allows for a wide range of data manipulation and formatting.
What do you dislike about the product?
The overall layout can be a bit complex for beginners.
What problems is the product solving and how is that benefiting you?
Effectively and, for the most part, efficiently creating surveys and questionnaires for research purposes.
Nice experience
What do you like best about the product?
It is the very powerful tool which I used. It has very good statistics. It has the ability to search the reviews. They also provided the good support, you can reach them.
What do you dislike about the product?
I dislike one thing here, it takes lots of time to setup and maintenance. For the new user, it is a little bit tough to understand this. But when you are familiar with this, this is easy to understand.
What problems is the product solving and how is that benefiting you?
We understand how to improve service for our customers. And it also helps us in the communication within the team. And they also have a great support. This is really a benefit which I realized.
Recommendations to others considering the product:
In my opinion, you need to request a demo first for the basic understanding after that implement in your organization. In the demo, you can ask all the features so this is easy for you. But it takes time for Initial setup and maintenance.
Clarbridge Analytics
What do you like best about the product?
Social media analytics and ability to key in with specific features of our service that clients want
What do you dislike about the product?
slightly difficult to implement, our social media director had difficulty understanding the installation requirements
What problems is the product solving and how is that benefiting you?
intelligent tracking of client/customer perception of our service
Recommendations to others considering the product:
work closely with a consultant if needed, our team did not have the expertise to fully utlitize the features with this product
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