Qualtrics
Qualtrics LLCReviews from AWS customer
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tool is good, but not meeting expectations and/or promises
What do you like best about the product?
the complexity of what can be done within CX and the analysis and reporting
What do you dislike about the product?
the support when an issue arises and that features were said to be included / would be provided in a specific timeframe, but in the end they were not. Delays in FB messages appearing in CX, when they were visible in FB directly for up to 30 mins.
What problems is the product solving and how is that benefiting you?
have chosen to go in a different direction, as the support was not meeting our expectations.
Good in sales, not in performing
What do you like best about the product?
The amount of (social) channels available within the tool
What do you dislike about the product?
The support, the latency, the lack of help when needed
What problems is the product solving and how is that benefiting you?
Trying to aggregate multiple channels into one tool to gain efficiency within Customer Care
Recommendations to others considering the product:
Dont believe everything you're told
Clarabridge lets us get a better idea of our customer's preferences
What do you like best about the product?
I like the ability to analyze social media and analyze our customer's emails for insight into their preferences.
What do you dislike about the product?
Nothing really. CX Ananlytics has allowed us to improve our team performance and identify customer preferences.
What problems is the product solving and how is that benefiting you?
What products and services to offer our customers and prospects.
Not recommended to use
What do you like best about the product?
Plug and play installation.
browser based
browser based
What do you dislike about the product?
Very bad and not flexible customer support.
Main goal is apparently selling the platform and not working with the customers together to find solutions on the long term.
UX is not great
Would not recommend to choose for this platform.
Make sure to read the contract well
Main goal is apparently selling the platform and not working with the customers together to find solutions on the long term.
UX is not great
Would not recommend to choose for this platform.
Make sure to read the contract well
What problems is the product solving and how is that benefiting you?
We use(d) CX Social for social listening / Monitoring across Europe and switching now to a different platform.
Simple easy to use Social Media Software
What do you like best about the product?
The flexibility of the platform! its very easy to edit to meet specific company needs.
What do you dislike about the product?
The mobile app needs some work, however they respond quickly to reported bugs and have already implemented some of our feature requests.
What problems is the product solving and how is that benefiting you?
Centralisation of social media customer support, deep social insights on specific products, competitors and social issues.
Recommendations to others considering the product:
Great team, great support staff and a robust roadmap!
CX Social
What do you like best about the product?
The ability to manage multiple accounts, all in one place meaning we have a platform to engage with our guests in real time. The sentiment measurement tool is fantastic and gives deep dive insights into the smallest details of how our guests feel when expressing themselves on social media.
What do you dislike about the product?
As of yet the only issues we have seen is with connection to the platforms, however this very rare and as a customer you are alerted instantly via email and live messaging.
What problems is the product solving and how is that benefiting you?
Guest sentiment is key, we are also able to engage with our guests and exceed expectations by spotting trends
CX Social Review from Ahmed Seddiqi & Sons
What do you like best about the product?
Team is very supportive and always available and the solution is very hellfukl
What do you dislike about the product?
That the platform can't schedule posts on Instagram
What problems is the product solving and how is that benefiting you?
Efficient reporting services and easy to use by the customer service team
Great for customer communication
What do you like best about the product?
CX Social has been great in managing customer communication. We are able to track comments and messages and ensure that somebody follows-up to provide the best customer service.
What do you dislike about the product?
I would like more insight in the metrics, to be able to see reach and other metrics for each FB post.
What problems is the product solving and how is that benefiting you?
Facebook comments and messages. Easy way to see all messages and make sure they receive a follow-up.
CX Social made me a real social media agent
What do you like best about the product?
i like the interface and all these filters that we can chose
What do you dislike about the product?
the most that bothers me is the delays and the lags that we face sometimes
What problems is the product solving and how is that benefiting you?
We solve all customers inquires and concerns as an official telecom page, CX Social made it way easier to deal with the huge number of interactions that we receive on daily basis as it's now easier to look for customers history and made all customers info reachable and not hard to find.
Recommendations to others considering the product:
it would be better for telecom accounts to force the users to handle the interactions one by one in order to make it a queue system.
Pretty okay, can be smoother in terms of performance
What do you like best about the product?
The mobile app. Being able to track on the go is definitely a plus
What do you dislike about the product?
System lag. Items that are deleted appears in the refresh for social media listening
What problems is the product solving and how is that benefiting you?
Identifying negative sentiments and unhappy customers sooner helps to prevent issues from exploding into something uncontrollable
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