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Qualtrics

Qualtrics LLC | 1

Reviews from AWS Marketplace

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External reviews

711 reviews
from G2

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    Mike G.

Like what we see so far.

  • October 18, 2017
  • Review provided by G2

What do you like best about the product?
The look of the Dashboards. Options for downloading to Excel. That works well
What do you dislike about the product?
Understanding how the metrics work. Some aspects of creating new dashboards are not as user friendly as I would like.
What problems is the product solving and how is that benefiting you?
Responding to questions from Marketing on what is happening in the world of Social Media regarding new product introductions.
Recommendations to others considering the product:
It really depends on your needs, but use your help on CX Social and they will be there to direct you.

    Marketing and Advertising

Integration at Its Best

  • October 18, 2017
  • Review provided by G2

What do you like best about the product?
The tool is great for agencies that offer their clients the full social media service - from community management, listening, and analytics. The smart tags, automation and the high variety of widgets allow us to efficiently tackle community management, as well as, come back to the client with a depth of insights about how their consumers talk to them both on and off their owned social channels.
What do you dislike about the product?
Bugs every now and then, but nothing so serious that a live chat with the customer service reps can;t fix in a jiffy.
What problems is the product solving and how is that benefiting you?
Social Listening & the analytics that come up with. I can go to my client and tell them that 70% of this month's online of consumers talk about product X. 64% of community received are about pricing.
Recommendations to others considering the product:
Best for agencies that offer their client strategy, community management, and analytics as the tool is just best when you access all points.

    Government Administration

An easy to use, complete tool to manage and monitor social media channels

  • October 18, 2017
  • Review verified by G2

What do you like best about the product?
CX Social is a user friendly platform for planning posts, monitoring channels and following up conversations.
What do you dislike about the product?
It's not possible to post videos. When posting links, there are often issues with changing the preview.
What problems is the product solving and how is that benefiting you?
Conversation management (extra communication channel), brand monitoring, spreading information.

    Hospitality

Great in some areas, lacking in others

  • October 18, 2017
  • Review verified by G2

What do you like best about the product?
i love being able to monitor every conversation about our organization across the entire internet
What do you dislike about the product?
I feel that the scheduling tool is lacking. i know this is due to API limitations but i find myself scheduling content natively instead of within the tool. Also, i wish the analytics part was more robust. when we want to find the effectiveness of a campaign reach etc, we often are only able to see number of mentions for example which isnt very insightful
What problems is the product solving and how is that benefiting you?
We have fully integrated customer care into the tool connecting customers to support from customer care teams. Also, we have integrated area marketing teams to support guests mentions with local knowledge and language expertise
Recommendations to others considering the product:
Yes

    Banking

Great tool for social customer care

  • October 18, 2017
  • Review verified by G2

What do you like best about the product?
I like CX Social for handling mentions to handle mentions flows,within a team, coming from multiple platforms at one place.
What do you dislike about the product?
The tool doesn't cover all our analytics needs and publishing features are weak (but I assume that social networks are more complex than ever).
App stores review ... :(
What problems is the product solving and how is that benefiting you?
We are working with an easy escalation process (color tags depending on the mention is neutral/negative or positive) that CX Social enables us to manage through a rich amount of features.
Key benefit = centralization of human and information flows. Not yet a 360° logistic tool but not to far.

    Lieselot V.

A complex tool with a good support service

  • October 18, 2017
  • Review provided by G2

What do you like best about the product?
I really like that you can chat and instantly ask your questions to one of the CX Social employees
What do you dislike about the product?
I'm not a 100% convinced about the reporting possibilities in the tool. They work a lot with 'workarounds'. F.e. when you want figures for inside and outside business hours.
Also when customers add a comment to a comment on facebook, it is difficult to see in the tool and sometimes you get double answers on the same question because of this.
What problems is the product solving and how is that benefiting you?
The benefits are that I am convinced that you can do a lot with the tool, but it is a complex tool to work with if you don't use it regularly.

    Outsourcing/Offshoring

Very good platform

  • October 18, 2017
  • Review verified by G2

What do you like best about the product?
All the Social Media comments come through in only one platform
What do you dislike about the product?
loosing the thread control: all the comments separate and are not grouped by thread.
What problems is the product solving and how is that benefiting you?
Tracking any action from the community managers
Recommendations to others considering the product:
Very good platform for monitor all the Social Media comments.

    Abduljabar T.

best experience

  • October 18, 2017
  • Review verified by G2

What do you like best about the product?
the inbox gives me the best experience in the community side and the setting it's very effective
What do you dislike about the product?
there is some report missing in Twitter, Instagram, and youtube... I hope if I want to submit with CX to find all my report in one place to analyze more and more.
What problems is the product solving and how is that benefiting you?
Certainly! the community

    Telecommunications

Thanks

  • October 18, 2017
  • Review provided by G2

What do you like best about the product?
how fast they update their product and their online support
What do you dislike about the product?
when its down , i know they always come back fast but still its repeated a lot on the last period
What problems is the product solving and how is that benefiting you?
its the only tool that we depend on for the moderation

    Phil W.

Amazing social workflow tool

  • October 17, 2017
  • Review verified by G2

What do you like best about the product?
How customisable the workflow tool is - I love how easy it is to search for options and how in-depth the search strings can be.
What do you dislike about the product?
It's not as easy to filter out our own mentions. The insights and performance tabs, despite having the same filters, sometime's deliver different results
What problems is the product solving and how is that benefiting you?
Being able to respond within a low SLA and improving our customer jounrey and therefore experience!

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