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Review of CX Social
What do you like best about the product?
I like the support offered with CX Social. Noone seems to offer the live chat service like it! The team a quick to pick up queries and its not very often they cant resolve the issue within the live chat. It's also the same team so you start to recognise who you're talking to!
What do you dislike about the product?
I dislike that it cant pull our forum posts in so we can work all our channels in place. It is frustrating that other social media platforms are able to do this so well and yet CS Social still cant even after asked for 18 months.
What problems is the product solving and how is that benefiting you?
Everything is in one place and it allows us to tag and track trends etc. It also makes it much much easier to be able to present the information to people outside of the social world as it knows what numbers and stats people around the business would like the see. It's easy to pull together presentations using just CX Social where as in the pas we have had to use multiple platforms.
Recommendations to others considering the product:
I'd reccomend others to look at forum platforms (if any) that work with CX Social.
It's an Awesome App
What do you like best about the product?
The resolve of the conversations. and fast interactions
What do you dislike about the product?
the laggy interface. and slow loading times as well as long hours of inactivity
What problems is the product solving and how is that benefiting you?
all interactions on instagram and Twitter.
Recommendations to others considering the product:
It will help for better engagement
Wonderful tool highly recommend for community management
What do you like best about the product?
insights, performance, highly responsive,
What do you dislike about the product?
complicated tool, once getting use to you enjoy
What problems is the product solving and how is that benefiting you?
managing all our accounts with CX Social
A hassle free management for Customer Assistance
What do you like best about the product?
I like how you are able to group conversations together in a separate folder and able to bulk close the messages.
What do you dislike about the product?
I dislike being unable to attached pictures through engagor.
What problems is the product solving and how is that benefiting you?
Slow response rate: Faster management for customer inquiries and view
Unattended Messages from other social media accounts: being able to view all the social accounts in one go
Unattended Messages from other social media accounts: being able to view all the social accounts in one go
Recommendations to others considering the product:
You won't regret using this application. It has great support if you have inquiries or issues
Easy and all in one application
What do you like best about the product?
easy access to all our social media accounts
What do you dislike about the product?
I guess all systems breakdown - when this does, we have to work directly on each and every social media website - this takes longer and this makes it difficult to track who and whether a post has been attended to.
What problems is the product solving and how is that benefiting you?
monitoring how our passengers are responding to our services.
Recommendations to others considering the product:
I prefer using it
Customer Service Social Media.
What do you like best about the product?
Accuracy, flexibility, customer service.
What do you dislike about the product?
Most of it related to Facebook API issues.
What problems is the product solving and how is that benefiting you?
Real time immediate interactive platform.
Amazing
What do you like best about the product?
Friendly application, easy to use, accessible
What do you dislike about the product?
nothing besides the sudden down times we face
What problems is the product solving and how is that benefiting you?
unhappy customers, finding them and working on changing them to satisfied custoomers
Recommendations to others considering the product:
Use your free time to discover it
Like what we see so far.
What do you like best about the product?
The look of the Dashboards. Options for downloading to Excel. That works well
What do you dislike about the product?
Understanding how the metrics work. Some aspects of creating new dashboards are not as user friendly as I would like.
What problems is the product solving and how is that benefiting you?
Responding to questions from Marketing on what is happening in the world of Social Media regarding new product introductions.
Recommendations to others considering the product:
It really depends on your needs, but use your help on CX Social and they will be there to direct you.
Integration at Its Best
What do you like best about the product?
The tool is great for agencies that offer their clients the full social media service - from community management, listening, and analytics. The smart tags, automation and the high variety of widgets allow us to efficiently tackle community management, as well as, come back to the client with a depth of insights about how their consumers talk to them both on and off their owned social channels.
What do you dislike about the product?
Bugs every now and then, but nothing so serious that a live chat with the customer service reps can;t fix in a jiffy.
What problems is the product solving and how is that benefiting you?
Social Listening & the analytics that come up with. I can go to my client and tell them that 70% of this month's online of consumers talk about product X. 64% of community received are about pricing.
Recommendations to others considering the product:
Best for agencies that offer their client strategy, community management, and analytics as the tool is just best when you access all points.
An easy to use, complete tool to manage and monitor social media channels
What do you like best about the product?
CX Social is a user friendly platform for planning posts, monitoring channels and following up conversations.
What do you dislike about the product?
It's not possible to post videos. When posting links, there are often issues with changing the preview.
What problems is the product solving and how is that benefiting you?
Conversation management (extra communication channel), brand monitoring, spreading information.
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