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CX Review
What do you like best about the product?
I love the fact that I am able to reach out using the chat function anytime I have a question.
What do you dislike about the product?
There have been times were common functionalities aren't available with the system
What problems is the product solving and how is that benefiting you?
Being more productive on social. The folders have allowed us to triage our customer issues to get to the most important issues first.
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Great for complex global companies!
What do you like best about the product?
I love CX Social's ability to collaborate among internal teams, agencies, and approvers who may live across the globe.
What do you dislike about the product?
I think that new features, the roadmap, and client suggestions could be more transparent.
What problems is the product solving and how is that benefiting you?
Bridging the gap between social media and social care, more robust reporting, and ease of use across large global teams.
tres bien mais quelques raideurs
What do you like best about the product?
la visibilité est géniale et c'est très facile de voir ce qu'il se passe avec nos clients.
What do you dislike about the product?
l'application pourrait se recharger automatiquement et de manière plus fluide, parfois un message arrive et si je n'actualise pas le client peut rester plusieurs minutes sans réponses
What problems is the product solving and how is that benefiting you?
CX nous permet d'etre plus réactifs et plus présents sur les réseaux sociaux
very impressive and useful for reporting and tracking customers behavior and feedback
What do you like best about the product?
- The segmentation analysis and reporting
- the sentimental analysis reports
- the tags
- the auto reply and scheduled publishing
- the sentimental analysis reports
- the tags
- the auto reply and scheduled publishing
What do you dislike about the product?
- unable to integrate with the web portal
- sometimes there's a delay appearing the mentions or the msgs
- sometimes there's a delay appearing the mentions or the msgs
What problems is the product solving and how is that benefiting you?
- Fast response to mentions
- Competitors overviews and reports
- listening tool all over the digital platforms
- Social listening, rapid social media engagement, and social media analytic
- Competitors overviews and reports
- listening tool all over the digital platforms
- Social listening, rapid social media engagement, and social media analytic
Jack of all trades - the CX Social platform
What do you like best about the product?
The comprehensive and extensive analytics module, as well as the intuitive user interface. They make our social media team's work easier. The chat-based support is great and fast as well, my longest waiting time was about 40 seconds.
What do you dislike about the product?
Even though they have a fine idea-sharing site, certain functionalities are missing - Facebook Group support for example. I'm positive they will develop these as soon as they can.
What problems is the product solving and how is that benefiting you?
Without CX Social, we couldn't upscale our social media activities - replying to users, gathering feedback etc. The most important benefit is that with this tool, we could create a customer service channel with probably the best user experience.
Excellent Visual Platform, Great Organization
What do you like best about the product?
I like the sub-folders that allow segmentation of various priorities.
What do you dislike about the product?
Inability to fully lock conversations. Agents can still intervene in conversations that another agent has been assisting.
What problems is the product solving and how is that benefiting you?
Efficiency and efficacy in answering customer concerns in a timely manner. We've been able to cut response times down in a major way as well as expand to additional platforms.
Recommendations to others considering the product:
I would encourage utilizing the trial to its full capability, in order to make sure that adequate understanding is gained prior to the in-house assistance coming to a close. The support team was very insightful during the trial period.
Accessiblity & Functionality
What do you like best about the product?
CX Social team are incredible at their job, always available to support and always trying to develop their platform.
What do you dislike about the product?
There isn't a lot I dislike, I would possible prefer integration with our system but that's more of an issue from our side.
What problems is the product solving and how is that benefiting you?
Deflecting calls and improving SLA times for social responses
Recommendations to others considering the product:
Highly recommended
CX Social
What do you like best about the product?
The ability to assign tasks to other users, and see the performance of different team members.
What do you dislike about the product?
It can be very slow. I wish there was "bulk actions," such as the ability to select multiple posts to like, assign labels to, or resolve at the same time rather than doing it one at a time.
What problems is the product solving and how is that benefiting you?
The ability to keep multiple team members in the loop with larger community management issues when they arise (i.e. a user posting the same complaint multiple times across a variety of channels). There's less chance of overlap in responses because things can be cleared out of the inbox.
Good application but lacks some Twitter features and functionality
What do you like best about the product?
I like being able to schedule Tweets and Facebook posts with images. It is also really good for monitoring feedback and comments from customers.
What do you dislike about the product?
It's not able to tag people in images and share video direct from CX Social. It can sometimes be very long-winded to share a post or retweet from others and you also can't directly tag others in Facebook posts which is quite basic functionality and something that is very easy to do directly through Facebook.
What problems is the product solving and how is that benefiting you?
Scheduling social media posts on Twitters and Facebook, tracking feedback and responses or comments and replying to inbox messages from customers.
Recommendations to others considering the product:
I think you should check that it is able to do everything you need it to and is better than everything else on the market. It's great for scheduling but it may have better alternatives for posting directly to Twitter or Facebook.
CX Social makes the social listening easier to not miss anything!
What do you like best about the product?
It is an incredible tool that collects all the comments on one screen. There are plenty of options to organize all the conversations: smart folders, tags, filter when using the search bar... It allows me to prioritize what needs a quicker response.
What do you dislike about the product?
The mobile app needs more development work. It would be great to handle everything from there too!
What problems is the product solving and how is that benefiting you?
Thanks to CX Social I can do an outstanding social media/campaign listening, offer a good customer service and make complete social media report.
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