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Great advanced features, lots of potential, expensive
What do you like best about the product?
The organization/layout of the interface
What do you dislike about the product?
The price/contract details. There's also some random bugs that never get fixed because they can't reproduce, but the bugs reappear.
What problems is the product solving and how is that benefiting you?
We provide outsourced customer support. We use CX Social for our clients that we provide social media support for. We're able to easily organize the tool for our clients, customize it to their particular needs, and it's easy to use for our agents who work with multiple tools.
Recommendations to others considering the product:
Take advantage of all the features it offers, to get your money's worth!
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Best Engagement tool EVER!
What do you like best about the product?
It organised our work loads to ensure my teams could work as efficiently as possible. It also helps me as a manager stay on top of SL and report real time updates more quickly and in more detail.
What do you dislike about the product?
Sometimes the organisation of the conversations can be messy.
What problems is the product solving and how is that benefiting you?
Time per message, increased volume per day, reduced head count required, quicker reporting turnarounds.
Excellent customer service and reliable tool
What do you like best about the product?
I enjoy the ease of use of the platform. I find managing the inbox a pleasant experience in the sense that I can rapidly assess mentions, tag them appropriately, etc. The support service is always excellent as well.
What do you dislike about the product?
Limited in the publishing feature. For ex: you cannot @ tag when posting in Twitter. For this reason, we are sometimes obliged to post natively instead of within CX (which is a shame, especially since we use CX for reporting).
What problems is the product solving and how is that benefiting you?
We can efficiently manage the immense amount of mentions coming in for our various brands. We have furthermore been able to onboard our areas onto the platform by using the smart folders (they provide local knowledge).
An agent friendly tool
What do you like best about the product?
Simple enough to use. Smart features such as sentiment scoring and possibility to add internal notes. The customer service team, who you reach via chat, are quick in answering and always very helpful. I appreciate that the tool continues to develop to keep up with an ever-changing market. It's played a vital role in our growth in social media.
What do you dislike about the product?
I miss some features such as being able to answer Facebook and Trustpilot reviews directly in the tool (although we can monitor it), but this is not on CX Social's end but in the forums itself for not providing their API's.
What problems is the product solving and how is that benefiting you?
It's helped us to grow and be scalable since it's a simple enough system to teach others. We get a good overview of data and statistics which is useful.
A tool for everything
What do you like best about the product?
I like how it collects all the inquiries in one please, how I can schedule content & share dashboards.
What do you dislike about the product?
I don't like the error that happens every now & then, but you always find a way to fix it
What problems is the product solving and how is that benefiting you?
What I mentioned above
Happy as it is
What do you like best about the product?
The ease of use of this software and the intuitive, nice GUI
What do you dislike about the product?
Missing Google+ integration in the publishing tool
What problems is the product solving and how is that benefiting you?
Listening and engaging with existing customers, potential customers and our reseller worldwide
Recommendations to others considering the product:
I can fully recommend the use of CX Social (formally known as Engagor). It helps to understand the metrics you get out of the monitoring and shows you how effectively your social media activities are.
Made managing social media so much easier!
What do you like best about the product?
I like that it brings all the social media accounts in one place, makes managing my accounts so much easier, and i never miss any mention.
What do you dislike about the product?
My main dislike is the fact that we cant schedule instagram posts.
What problems is the product solving and how is that benefiting you?
Managing multiple accounts, and being able to get reports easily
CX social web service
What do you like best about the product?
The insights helped us change a lot of internal processes in the organization. It's definitely an effective tool .
What do you dislike about the product?
None. It's in a phase of development now
What problems is the product solving and how is that benefiting you?
Choice of content is monitored based on engagement. We can monitors consumer behavior in details if required.
Well developed tool for Social media
What do you like best about the product?
CX Social is very advanced and well developed tool for social media. It’s packed with many great features and provides detailed analytics to know about your brand in market with more than 300+ widgets in reporting
Some features like Automation, Smart tags, sentiments based on AI allows you to study customer as well as your team members who are replying to your customers.
In addition to it, one of my favorite and recent updates were branded look and feel of overall system!
Some features like Automation, Smart tags, sentiments based on AI allows you to study customer as well as your team members who are replying to your customers.
In addition to it, one of my favorite and recent updates were branded look and feel of overall system!
What do you dislike about the product?
There are so many reporting widgets that sometimes I get confused with reports. Apart from short description available on every widget, it would be nice there is detailed explanation link which can show best examples as well.
Also, apart from Note widget for segregating other widgets in dashboard, it would be nice there are more customizable widgets.
Also, apart from Note widget for segregating other widgets in dashboard, it would be nice there are more customizable widgets.
What problems is the product solving and how is that benefiting you?
Sentiment analysis, Agent behavior, Agent time management per reply, ease of convenience to reply to the customers using canned responses, automated reports on different sections, automated smart tags to understand and filter mentions, branded look and feel of overall system.
Recommendations to others considering the product:
CX Social is well developed social media tool. It has number of unique and detailed features.
Consultant online customer care
What do you like best about the product?
Advanced insights and the filtering on details
What do you dislike about the product?
I'm missing the Asian social resources like weibo and qw
What problems is the product solving and how is that benefiting you?
Actionable insights about peers, influencers and brands
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