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    Nicole G.

Engagor review

  • April 07, 2016
  • Review provided by G2

What do you like best about the product?
Engagor is a great tol for someone like me in social media management. I really like how you can gather so much valuable information about your brand and what people are saying about it. With engagor, you're always aware of what all types of people are saying about your brand and the charts are an excellent tool. The layout is easy to read as welll.
What do you dislike about the product?
When comparinf them to other similar sites, i think their customer service could use improving. I think the customer service of other sites is mich more friendlier and inviting. Other than that, i do very much enjoy the site and all it has to offer.
What problems is the product solving and how is that benefiting you?
With the company i work for, we really want to build a better relationship with our customer to grow and progress as a company and engagor has really helped us doing so. We are able to see what important influencers and bloggers are talking about us to engage with them. We also see whers the arw customer concerns and we can solve them quickly, which we were not able to do before. We can also engage with everday customers and answer their questions as well as listen to their comments.
Recommendations to others considering the product:
I think other companies who use engagor should really take advantage of what the website has to offer its customers and all the helpful software tools as well. This is an excellent tool for this day in age for relationship marketing as well as customer service.