Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
160 reviews
from
External reviews are not included in the AWS star rating for the product.
Keeps Website Running Smoothly on Busy Days
What do you like best about the product?
We've been using Queue-It for years to manage web traffic for ticketing on-sales for popular events, and it has never failed us! It's easy to change the customer messaging and keep those waiting up-to-date with what's going on (e.g. 'tickets now sold out' or 'New date added').
What do you dislike about the product?
Setting up a new queue requires making changes in several different places in the portal. It can be tricky to get your head around which parts need updating, but it gets easier with practice.
What problems is the product solving and how is that benefiting you?
Queue-It enables us to manage the flow of traffic into the purchase path of our website. We've previously had occasions where our website crashed due to overloading, but that no longer happens as the queue effectively manages the traffic.
Course registration
What do you like best about the product?
Easy to set up, clear documentation, no more server saturation
What do you dislike about the product?
We should look for a moment for something we dislike, for the moment it is perfect
What problems is the product solving and how is that benefiting you?
We have a first come, first served registration system. So 600 people at once on the server, slowed it down a lot. The process could take between 2 to 4 hours when everything was going well.
Now with Queue-IT, it's going well and it takes between 30 and 60 minutes
Now with Queue-IT, it's going well and it takes between 30 and 60 minutes
Excellent Service & Communication
What do you like best about the product?
The communication from the start was excellent. We were able to get onboarded and up and running with minimal effort and the service hasn't skipped a beat since.
What do you dislike about the product?
No real dislikes at all around the service. If I had to pick something, I'd say the UI could use a refresh - but that's really looking for something to critique.
What problems is the product solving and how is that benefiting you?
Large influxes of traffic during the pandemic prior to being able to scale infrastructure.
Excellent
What do you like best about the product?
the control you have over your infrastructure
What do you dislike about the product?
the costs for each option that the solution has
What problems is the product solving and how is that benefiting you?
Infrastructure failures when having a large event
Recommendations to others considering the product:
N/A
Very user friendly system which does the job
What do you like best about the product?
It's easy to use and understand how the system works. Has a good overview of data and an easy way to control settings.
What do you dislike about the product?
A bit pricey, but if you need a tool to manage critical users traffic on your website, its a right tool to use.
What problems is the product solving and how is that benefiting you?
Traffic load was our biggest problem
Amazing, professional, supportive and great product
What do you like best about the product?
It allowed us to quickly deploy a much improve customer experience for our digital website.
What do you dislike about the product?
We didn't dislike any aspects of this :-)
What problems is the product solving and how is that benefiting you?
We received more traffic than anticipated through the success of TV advertising, which meant we needed to quickly deploy a solution to help triage this high volume traffic and ensure we managed audience expectations and ensured successful completion of our digital journeys.
Recommendations to others considering the product:
100% if you are looking for a really great solution to managing audience/customer journeys to maximise the conversion of your traffic, then this is the product for you.
Queue-It helps our website when a huge traffic of customers is expected.
What do you like best about the product?
The queueing feature. The monitoring page. The customer service.
What do you dislike about the product?
The dashboard could be improved; it's a little bit confusing.
What problems is the product solving and how is that benefiting you?
It helps manage the volume of people entering our website when a huge volume is expected.
Good service
What do you like best about the product?
Attractive service, Good support, reasonable price offer
What do you dislike about the product?
Nothing with dislike, but hope to integrate with BOT protection solution
What problems is the product solving and how is that benefiting you?
Build service with controlling heavy access load
Recommendations to others considering the product:
Again good service and support and easy to deploy and use
Use of Queue-it for ticketing during Covid-19
What do you like best about the product?
The stabil and secure use of the system. We trust the Queue-it system 100% and then we use the system, it is key that everything works as it should, and that we are able to control the flow of customers on our ticketing site.
What do you dislike about the product?
I have not come across things about Queue-it that I dislike.
What problems is the product solving and how is that benefiting you?
We use Queue-it, to make sure that our ticketing system, runs gently, and that we only allow the number of customers in to the ticketing system, that our servers can handel. The building of queue and shuffling of customers before entrance to the ticketing system, makes sure our customers experience a fair and transparent distribution of tickets, where demand and capacity do not match.
VP of Service
What do you like best about the product?
I just wanted to say thank you so much to your team and all the folks that have made this quick implementation a possibility for many of our resort customers. It’s been a wonderful experience working with you from our perspective! You have been beyond available to answer all my questions, train us up, meet unreasonable front end styling timelines, and hop on 2 hr calls with customers when needed. I have been so impressed with everyone at Queue-It and greatly appreciate your constant friendly, helpful support and partnership as we get Queue it rolling. Without your support and guidance we wouldn’t be able to give our resorts peace of mind around selling high demand winter products, so thank you greatly!
What do you dislike about the product?
Updating the order on the actions page is a pain - would love to drag and drop. It's been more work than we originally expected to explain /document queue-it and the safety net vs pre-queue, how to calculate thresholds and get designs ready for each queue page than expected. We also had a lot of problems with known user, but that was our development's issue that we still haven't sorted. I think if I went back I would have worked with Jeff to get a standard queue it page where we could swap out the logo, text, colors, img and fonts and then just ask resorts to send us those things, then have them to text themselves.
What problems is the product solving and how is that benefiting you?
Queue-It gives our resorts peace of mind as they launch highly desirable outdoor winter products in this tumultuous time.
showing 131 - 140