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Very good product to manage website high loads
What do you like best about the product?
The product is very easy to use. Integration in the web infrastructure is possible in several ways, giving flexibility in choosing the most appropriate method according with the kind of event to manage.
The support provided by the vendor is excellent both in terms of responsiveness and competency.
We have been able to put in place the product in a couple of days.
The support provided by the vendor is excellent both in terms of responsiveness and competency.
We have been able to put in place the product in a couple of days.
What do you dislike about the product?
Some personalizations must be executed by the vendor's techs: even if their response time is very rapid that is not desiderable in the event starting rush time .
What problems is the product solving and how is that benefiting you?
The product allowed us to manage web traffic peaks in a smooth way, avoiding to invest money in upgrading our web infrastructure.
Fast and Friendly
What do you like best about the product?
Queue-IT service allowed us to get a virtual waiting room up in less than 2 weeks, The experience was customized for our brand. Queue-IT has been along with each waiting room event and provided excellent coaching
What do you dislike about the product?
Nothing comes to mind. From the quoting process to implementation everything went well
What problems is the product solving and how is that benefiting you?
We are selling an extremely popular product which puts an strain on our Web and affects guest experience
The Old Vic and QueueIt
What do you like best about the product?
The upsides of QueueIt are that we can now manage all our on sales very effectively. In the time that we have used QueueIt, we have put a number of high profile events on sale and been able to manage the process effectively. I like that you can add dynamic messaging to the event page, so that we can communicate with audience members as effectively as possible.
What do you dislike about the product?
I don't like that when you activate QueueIt, the queue exists on every event on your website, however, I know that QueueIt are working on new functionality for this now, which is great.
What problems is the product solving and how is that benefiting you?
Queue It has helped us to manage on sales more effectively, making the on sale process as smooth as possible. As this is our main source of revenue this is very important.
Professional and competent service
What do you like best about the product?
Their experience and competent consulting
What do you dislike about the product?
I don't have any issues with the service
What problems is the product solving and how is that benefiting you?
Using Queue-IT assures that we don't have issues with overload of traffic during ticket sales
Used queue-it to prioritise our customer list as we have in previous years
What do you like best about the product?
THIRD YEAR OF USING IT: I kept notes and this turned out to be critical. Once you've done a set up you can repeat it. Team very helpful: product support architect and account manager and were both knowledgeable and quick to respond, in the preparation AND in the panic that set in when I remembered a critical factor in the days before launch.
FIRST YEAR OF USING IT: Technical side works very well, seems very reliable, set up is complex (by my standrds), but once you've got there it's solid. Support team are very knowledgeable and helpful. Our use of the product was a bit unconventional so once they'd got their head round what we were trying to doing they began to think it through and offer advice on problems in an intelligent and supportive manner that was as good or even better than their technical ability. Things that I'd forgotten they reminded me of. Design team on the ball, produced good work and had a fast turnaround. When customers are using the product there is a great dashboard that tells you what is going on and allows you to communicate with customers, which was very helpful when we had technical problems at the start of the sale.
FIRST YEAR OF USING IT: Technical side works very well, seems very reliable, set up is complex (by my standrds), but once you've got there it's solid. Support team are very knowledgeable and helpful. Our use of the product was a bit unconventional so once they'd got their head round what we were trying to doing they began to think it through and offer advice on problems in an intelligent and supportive manner that was as good or even better than their technical ability. Things that I'd forgotten they reminded me of. Design team on the ball, produced good work and had a fast turnaround. When customers are using the product there is a great dashboard that tells you what is going on and allows you to communicate with customers, which was very helpful when we had technical problems at the start of the sale.
What do you dislike about the product?
THIRD YEAR OF USING IT: nothing I dislike. I find that like all software configuration it takes time, so I was glad that I had couple of weeks in hand to begin with.
FIRST YEAR OF USING IT: I'm in the marketing dept and it took me a bit of time to get my head around how it worked. The missing link turned out to be something that might have been obvious to me had I been a developer. It did take them a while to work what I didn't know. Their product had to interact with our website in a particular way so I needed to work out what cookies our site uses and how. It took a bit of time to get there but once we were there, it all went swimmingly.
FIRST YEAR OF USING IT: I'm in the marketing dept and it took me a bit of time to get my head around how it worked. The missing link turned out to be something that might have been obvious to me had I been a developer. It did take them a while to work what I didn't know. Their product had to interact with our website in a particular way so I needed to work out what cookies our site uses and how. It took a bit of time to get there but once we were there, it all went swimmingly.
What problems is the product solving and how is that benefiting you?
Two problems: the conventional one of trying to reduce load on a purchase journey in a website; and the unconventional one of using queue-it to allow people access to the website on the basis of when they had signed up for our service.
Great service - always so easy to get in touch
What do you like best about the product?
The team at Queue-It are always incredibly attentive and respond to our queries extremely quickly. We always feel supported. The dashboard is easy to use and intuitive so we find setting up queues quick and simple. The way you can adjust the queue screens to your own specification is fantastic, we've had lots of feedback from our customers that they find the indication of how long until they reach the front of the queue both reassuring and helpful.
What do you dislike about the product?
No negatives at all - we're really happy with it.
What problems is the product solving and how is that benefiting you?
It's definitely helped us feel more confident during busy on-sales periods so we can now rely on our website to handle large volumes of traffic.
Saved our bacon - Excellent product, brilliantly knowledgable and helpful team.
What do you like best about the product?
Queue-It has helped us to deliver some of our most successful on-sale events ever, smoothly processing thousands of customers through to our website at times of peak demand. Major show producers have been happy with the capability of our site to sell their product without falling over - thanks to Queue-It. We're also able to operate different queues on different parts of the site, which is perhaps its strongest advantage, allowing us to control demand for one show while allowing customers for other things to continue to access the site as normal.
What do you dislike about the product?
My only criticism of the Queue-it model is that it does rely on our website being available so as to bounce users off a bit of Java code. If the site becomes unavailable (which is extremely rare), we can't invoke the queue. Under normal circumstances, even under extremely heavy demand, it works perfectly.
What problems is the product solving and how is that benefiting you?
Queue-it has helped us maintain the stability of our site at times of peak demand - thousands of customers arriving at once, which would otherwise overload the site. As it is, we've experienced two of our best ever on sale events thanks to Queue-It!
Game Changer
What do you like best about the product?
It's said that every successful business comes down to people, product, and process. After having our first year with Queue-It under our belts, I can safely say this holds true. From our first conversation, the Queue-It team was outstanding. They listened, worked within our parameters, and ensured we felt confident testing out their service. They made themselves available for our launches in the event we needed anything last minute. We feel in good hands with their team. Not only is their offering a game-changer in terms of what it helps us accomplish (launching massive traffic events with zero disruption or confusion in the *branded* user experience... it speaks for itself), but the platform is user friendly and flexible to suit our needs. Finally, and perhaps what I enjoy most about the overall experience, Queue-it is a dynamic and innovative company that not only supports our current needs, but works to develop and grow with us. We've worked with them on various integration solutions, which was a successful experience on both ends. I look forward to more years of our partnership, and am eager to see what we accomplish next!
What do you dislike about the product?
There hasn't been an issue we've encountered that we were not able to find a solution for, so there's not much to dislike to begin with.
What problems is the product solving and how is that benefiting you?
Our daily web traffic is relatively steady, waves here and there but nothing we cannot manage internally. However, during promotional or launch periods, our traffic escalates by a considerable amount (and in a very short period of time.) No matter how prepared we are, our servers struggle to handle the waves of shoppers that come in anxious to get whatever limited-edition or new product we're launching. Not only do you get people moving through the purchase flow, but you see people refreshing pages, trying to make multiple purchases in a row, etc. We even see people online hours early in hopes of getting into our site first. These explosive events have potential to sacrifice not only our launch experience, but the pre-launch testing experience. Queue-it gives us the ability to keep traffic at bay during testing and launch periods, while still providing a branded experience for our customers and setting proper expectations. We've gotten fantastic feedback from our community on the ease of using our site during these major events.
Recommendations to others considering the product:
A high traffic event most likely means you've got a lot of other things on your plate to worry about. Allow yourself to focus on the quality and content of what you're offering, without concern for how traffic spikes and increased server loads might tarnish a user experience you've worked hard to curate.
Great tool for surviving high load
What do you like best about the product?
Robust platform, intuititive backend, good customization option, skilled onboarding and competent team.
What do you dislike about the product?
Not much to mention in this section for me.
What problems is the product solving and how is that benefiting you?
High-load situations for time-sensitive presales.
Great control on your high pressure, high sweat launch events
What do you like best about the product?
The control it gives to manage technical risks surrounding product launches is awesome. The support of Rupak from Queue IT went above and beyond and really helped us out to get Queue IT in place in 2/3 weeks. The monitoring gives you incredible live insight into what's happening during your launch, you can communicate it to your team and also make decisions based upon it (e.g. adjusting your timing of sending newsletters that drive more traffic).
We managed for the first time to have zero downtime in a major launch and (after we saw everything was working as intended) be totally relaxed during the event itself.
We managed for the first time to have zero downtime in a major launch and (after we saw everything was working as intended) be totally relaxed during the event itself.
What do you dislike about the product?
The Queue IT interface is not especially intuitive. Configuration is not easy, for our relatively complex setup I could not have done it without the considerable help (that they offer and is very fast). Documentation is a bit spread out over different sources (e.g. helpcenter, videos, whitepapers).
What problems is the product solving and how is that benefiting you?
For previous product launches we faced downtime and errors on our hosting platforms due to high traffic and waiting (read: refreshing) users. We used Queue IT to manage an important product launch and to be more in control of the experience and prevent downtime. We used it both to manage a countdown on our webshop to manage traffic before the event went life and to manage the load of traffic to both our Wordpress website and Magento webshop. In both cases we used Queue IT as a safety net to offload visitors to their infrastructure in case it became too high.
As a side benefit it gave a lot of insight in how succesful our launch was and what kind of traffic we where getting - the dashboard are very interesting to look at. Due to Queue IT we also managed to keep our website and shop 100% available - making sure we could capture every visitor and sale.
As a side benefit it gave a lot of insight in how succesful our launch was and what kind of traffic we where getting - the dashboard are very interesting to look at. Due to Queue IT we also managed to keep our website and shop 100% available - making sure we could capture every visitor and sale.
Recommendations to others considering the product:
Conference calls with the Queue IT team are very efficient, so make use of it. Make time to figure out how the configuration works and testing the setup of the events before go live. Have a good communication line with your hosting partner (or colleague) in place to scale the inflow efficiently.
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