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External reviews

358 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Transportation/Trucking/Railroad

Reverse ETL with Hightouch

  • October 04, 2023
  • Review verified by G2

What do you like best about the product?
I really accelerate reverse etl in our company. Hightouch made this new technique available for us in a very scalable way.
What do you dislike about the product?
Sometimes the error messages are not present or unclear.
What problems is the product solving and how is that benefiting you?
Making data from the data platform available in business systems in a scalable way


    Information Technology and Services

Wow, that was SO EASY.

  • September 26, 2023
  • Review verified by G2

What do you like best about the product?
I was shocked at how easy it was to setup and use hightouch. I was dreading building this integration between Bigquery and Hubspot, but hightouch made it not just easy to setup, but super easy to iterate and add more to it as well.

Truly, very very impressed.
What do you dislike about the product?
Nothing too crazy yet -- did need to fight a little for perms, so maybe some explanations on why specific permission sets are required would be great, but honestly, awesome experience.
What problems is the product solving and how is that benefiting you?
Hightouch makes it really easy for me to pull in important product/ user behavior data and surface it within my CRM so I can engage with the right customers.


    Mikey O.

Hightouch for Collectors

  • August 23, 2023
  • Review verified by G2

What do you like best about the product?
HT allows us to easily connect our customer database to give marketing at Collectors full access to all customer attributes for CRM.
What do you dislike about the product?
The tool has been great so far but the pricing per destination does make it hard to scale for smaller use cases.
What problems is the product solving and how is that benefiting you?
HT is allowing us to give marketers full access to customer data while making it available within Salesforce Marketing Cloud


    Sam F.

Easy to use, responsive team.

  • August 22, 2023
  • Review verified by G2

What do you like best about the product?
I was able to get Hightouch connected to my application and Churnzero very quickly and I had my first sync running within 15 minutes. The UX is simple, and the way the data is structured is smart. Example: I decided to export some of my data to a spreadsheet, and I was able to use the same query very easily but simply hooking it up to a new destination.
What do you dislike about the product?
The pricing model is a struggle for me because the structure of my data means I will need a lot of "syncs" which will be expensive. That said, I had at least three Hightouch team members working on me to help me figure out what we could do to make it work.
What problems is the product solving and how is that benefiting you?
The ability to get data out of my SAAS product and into Churnzero and a spreadsheet. This entire process was MUCH faster than I expected it to be.


    Retail

Very interactive and straightforward UI, easy to use and the IT teams is always helpful

  • August 22, 2023
  • Review verified by G2

What do you like best about the product?
The interface makes Hightouch very user-friendly and gives loads of options for all types of projects, connecting to many other applications needed.
What do you dislike about the product?
The ability to manipulate Hightouch to conform to my company's specific needs was difficult to navigate and I was unable to do a handful of things.
What problems is the product solving and how is that benefiting you?
Reverse ETL, connectivity to the data warehouse, and atomating lots of data ingestion


    Luis M.

Current User of Hightouch program

  • August 18, 2023
  • Review verified by G2

What do you like best about the product?
I like a lot of things about hightouch. First thing I like the ease of navigating through each section. I really like the number of destinations hightouch has. Also the customer support team is also very knowledgable and very quick to respond.
What do you dislike about the product?
I don't dislike anything about the product itself. I am only wanting a few more features which I have heard from Hightouch support team that the feature will be coming soon.
What problems is the product solving and how is that benefiting you?
Hightouch is making super easy for me to take my data from my warehouse and send it to multiple destinations that benefit the organization I work for.


    Jorge S.

Very good alternative por publishers to buid audiences for addressable advertishing.

  • August 18, 2023
  • Review verified by G2

What do you like best about the product?
very easy configuration. Production start-up in a very short time.
Very easy and intuitive audience creation interface. Perfect for business users.
What do you dislike about the product?
From the publisher's point of view it has a bad integration with ad-servers.
What problems is the product solving and how is that benefiting you?
It allows us to build our addressable advertising product. It allows the end user to quickly build the data segments that our customers demand and sell our investment at a higher CPM.


    Financial Services

My Experience with Hightouch at Tiime

  • August 18, 2023
  • Review verified by G2

What do you like best about the product?
Since I started using Hightouch, its ease of use has won me over. The ease with which we harmonized our system, connecting our business database to Salesforce, stands out. Moreover, the wide range of integration options and the responsiveness of the customer support during a minor issue have left a strong impression on me.
What do you dislike about the product?
I would have liked a better integration with dbt for data transformation, given that Hightouch mainly focuses on reverse ETL.
What problems is the product solving and how is that benefiting you?
Hightouch addressed our challenge of integrating and communicating between our business database and Salesforce through our Datawarehouse. This enabled us to achieve a harmonized and consistent information system. The benefits for us include ease of use, seamless integration, and a significant improvement in data consistency. Additionally, the responsiveness of the customer support has bolstered our confidence in the tool.


    Financial Services

Easy reverse ETL

  • August 16, 2023
  • Review verified by G2

What do you like best about the product?
Hightouch has created a product category in itself in the Data Analytics world, the Reverse ETL product. Its pricing per integration is also good, as you don't have unpredictable surprises in billing.
What do you dislike about the product?
I think the product is mainly geared toward early stage companies, that don't have a mature stack for integrations.
What problems is the product solving and how is that benefiting you?
Moving data from our Analytics stack to our CRM


    Jules G.

Most user-friendly Reverse ETL Tool

  • August 16, 2023
  • Review provided by G2

What do you like best about the product?
The user-friendly interface: it's so easy to set up models, and operationnaly run a sync
What do you dislike about the product?
The downside of using HT is that we know less about the impact of the changes we're making when rerun a sync or modyfing a sync.
What problems is the product solving and how is that benefiting you?
Makes it easy and fast to send transformed/clean data from the warehouse to other tools.