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External reviews

358 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Real Estate

Hightouch Integrations with tools and services on ease

  • August 10, 2023
  • Review verified by G2

What do you like best about the product?
Best thing will i like, HighTouch capability of integration with already configured tools like Helpscout and support for tools like Regal on the basis of API specifications.
What do you dislike about the product?
If I can see data sync logs for a month would be more awesome to troubleshoot things.
What problems is the product solving and how is that benefiting you?
Hightouch helps reduce developer's efforts.


    Financial Services

Great tool for automation and alerts

  • August 10, 2023
  • Review verified by G2

What do you like best about the product?
Integration with slack has been really helpful.
What do you dislike about the product?
I didn't get the 'warning' syncs until I went into hightouch to look for them. But I think it's probably something I can set up to get proactive alerts.
What problems is the product solving and how is that benefiting you?
auto populating data points in sfdc, other platforms


    Consumer Goods

Finance Director

  • August 10, 2023
  • Review provided by G2

What do you like best about the product?
Ease of use for a non-technical user. The product is very straightforward for routing back end data to a google sheet in order to create a robust dashboard for departments.
What do you dislike about the product?
The ability to jump from models to syncs isn't as seamless as it could be. Also I really don't like not being able to easily see which google sheet/tab your sync applies to.
What problems is the product solving and how is that benefiting you?
It allowed us to move away from python executed code to get sql data into google sheets.


    Scott C.

This software is very flexible and easy to implement.

  • August 10, 2023
  • Review provided by G2

What do you like best about the product?
The support at Hightouch is outstanding. I'm working with a free version, but you wouldn't know it based on the level of support I've received when I have an issue!! Outstanding!!
What do you dislike about the product?
Nothing really. The only issues I've had is with getting date/datetime fields in Zoho to update properly. Turns out is was a Zoho issue, not a Hightouch problem. And yes, they were there to help me through it.
What problems is the product solving and how is that benefiting you?
My issue is to get data from a Snowflake data warehouse and integrate/update data fields in Zoho. Hightouch was very easy to learn and configure with little or no training.


    Computer Software

Great ETL Tool

  • August 10, 2023
  • Review provided by G2

What do you like best about the product?
Customization and ease of use. Hightouch helped us to create PQL scoring in HubSpot using our product usage data.
What do you dislike about the product?
Can be a bit hard to use for non-technical users.
What problems is the product solving and how is that benefiting you?
HighTouch solved the problem of having Product Data in our CRM and use it for the lead scoring and for sales conversations.


    Accounting

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  • August 10, 2023
  • Review verified by G2

What do you like best about the product?
Having worked with various data integration and synchronization tools, I must say that Hightouch stands out for its exceptional level of automation and ease of use. What I truly appreciate is the platform's ability to seamlessly connect disparate data sources with our data warehouse. The simplicity in setting up triggers and conditions for data synchronization is a game-changer.
What do you dislike about the product?
When dealing with intricate data workflows, debugging and identifying issues could be more challenging within the Hightouch environment. More comprehensive debugging tools and detailed error messages would greatly help in streamlining the troubleshooting process.
What problems is the product solving and how is that benefiting you?
It helps us with syncing data from salesforce and our data warehouse


    Alejandro G.

Hightouch has greatly simplified the steps required to sync data from one system to another

  • August 10, 2023
  • Review verified by G2

What do you like best about the product?
The UI is very helpful, you can clearly see how the fields are mapped and how successfull each sync is
What do you dislike about the product?
I'd like it to be easier to query specific values within all syncs instead of having to do it one sync at a time
What problems is the product solving and how is that benefiting you?
Hightouch is allowing us to easily sunc data between systems in a highly visible and auditable manner.


    Information Technology and Services

Easy to use - gets data where it needs to go

  • August 10, 2023
  • Review verified by G2

What do you like best about the product?
Easy to use existing tables OR write direct SQL to get meaningful data to where it needs to go. Often times companies have siloed data around their product, Hightouch helps you make it accessible to other systems like your CRM or marketing automation
What do you dislike about the product?
More options for alerts would be appreciated when a job fails or is "unhealthy"
What problems is the product solving and how is that benefiting you?
Gets product data into marketing automation and CRM


    Financial Services

Easy Way To Move Data Quick

  • August 10, 2023
  • Review verified by G2

What do you like best about the product?
Sleek UI and a intuitive interface that enables me and my team to send data over from source to destination. The alerts aare also wonderful and allows us to move quick.
What do you dislike about the product?
It took a little long in the beginning to figure out what I need to due so I'd say onboarding could something to focus on. A guided tour and a FAQ sessions might be beneficial to have.
What problems is the product solving and how is that benefiting you?
We use HT to move data from one database to another allowing us to build real time solutions and identify customers that might need help. Most of the data we move is machine learning based.


    Commercial Real Estate

Hightouch is a lightweight and high-performing tool that handles 99% of our reverse-ETL tasks

  • August 10, 2023
  • Review verified by G2

What do you like best about the product?
I love hightouch's model/sync categorization, it allows me to create re-usable models that save time.

I also love its built-in CDC capability, leads to strong performance by reducing duplicate insertion requests. As we use some extremely slow analysis tooling, this is crucial for our workflow.
What do you dislike about the product?
While the model configuration is amazing, some of the sync configuration settings could be better. In particular, the option in the Airtable connector to create and modify the end table schema would be hugely impactful and save a ton of time going back-and-forth making sure the columns match when I update a model.
What problems is the product solving and how is that benefiting you?
Hightouch perfectly handles all of our Reverse ETL needs, while providing a low-code way for our data ops team to adjust what data our execs and non-technical users can see.