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IBM Maximo Application Suite (BYOL)

IBM Sustainability Software | MAS 8.11 (CFT 8.11)

Linux/Unix, Red Hat Enterprise Linux 9 - 64-bit Amazon Machine Image (AMI)

Reviews from AWS Marketplace

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External reviews

554 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Rod M.

Powerful product but bloated and non intuitive. Also expensive.

  • June 05, 2016
  • Review verified by G2

What do you like best about the product?
My current organization used Assyst and this is MUCH better and more capable. We use it for management of Incidents, Service Requests and Changes which works great. You can attach documents and notifications work great, as well.
What do you dislike about the product?
It is not very intuitive, however, and is very expensive between the implementation and custom development (Maximo developers are expensive!). There are cheaper products (or free) out there, that's for sure, that will give you the same functionality. As well, we are looking for ways to dynamically update IT assets (workstations, servers, routers, etc) but there appears to be no way to do that. Reporting is also very limited without springing for the extra reporting module.
What problems is the product solving and how is that benefiting you?
Management of IT Incidents, Service Requests and Changes.

    Renato C.

Excellent product, market leader not by chance

  • April 30, 2016
  • Review provided by G2

What do you like best about the product?
Maximo is just leader for asset management, it manages everything about an asset lifecycle going from the acqusiition, to management of maintenance, to decomissioning. It can also manage very well workflows (let's say, acquisition approval and such), these can be configured to the detail to adhere perfectly to enterprise policies.
It is also very easily integrated with HR and cost management software such as SAP either by using it's official adapter or API's.

All in all maximo is the way to go for asset management
What do you dislike about the product?
The interface is a bit old, this is unfortunately often an issue with IBM products. Although the product is good and the interface is simple and cannot be too complicated, the interface could be improved with a little bit of eye candy.
What problems is the product solving and how is that benefiting you?
Asset management has become easier to implement and make it so that the company doesn't have to change it's policy to adapt to the software.
Recommendations to others considering the product:
For SAP integration it's best to just the API's without having to pay for the official adapter.

    Patricio S.

MAXIMO... HAs everything you need for Service Mgmt, but...

  • April 18, 2016
  • Review provided by G2

What do you like best about the product?
The best feature is the customizable desktop for techinicians. You can customize what each users sees in their main screen. This is great as you can put technical requests for techs, KPIs and reports for Quality Analysts, etc.
It is very important to perform a very detailed analysis of which your requirements will be at the beginning to ensure the initial configuration of the tool is well done. Not only for support teams, but also for the kind of services you will be handling from the tool. Maximo offers a bunch of data attributes to fill in, it is important you understand them, how they interact between each other, and how you would like to obtain the reports and data extracts. Maximo already has some default reports but you can develop new reports with the information you like, but don't forget to ensure all the fields you need are able to be reported. Some of them might not show up.
What do you dislike about the product?
Maybe it has too many fields that most of the organizations will never use as it is very demanding to fulfill them all.
What problems is the product solving and how is that benefiting you?
I was able to develop a lot of automated reports with combined data from multiple sources.
Recommendations to others considering the product:
It is important that if you acquire this product with IBM support of it, you request a dedicated database for you. Because if you share the database with other customers (even though you don't see the other customers, of course), customizing the tool becomes really complicated and the tool's response times go really down.

    Information Technology and Services

Maximo Asset Management

  • October 28, 2015
  • Review verified by G2

What do you like best about the product?
Maximo is a very robust enterprise wide asset management solution that offers a full spectrum of CMMS, Work Management and Asset Management functions. Maximo is the only EAM that is delivered with GIS Integration, Mobility and powered by Analytics.
What do you dislike about the product?
The older user interface was not very appealing but the newest release now has an improved user interface.
What problems is the product solving and how is that benefiting you?
We are resellers, implementers and users of Maximo. We have experienced great benefit by basing our labor and expense reporting system on Maximo. Our client's have gained significant benefits from Maximo for a full range of work and asset management requirements.
Recommendations to others considering the product:
Compare the core capabilities provided by Maximo with competitive products on the market and recognize the growth and future usability of the features that are bundled into the core product and add-on modules.

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