What do you like best about the product?

Skedulo had a skilled project implementation team that worked with our company to satisfy our unique requirements to drive efficiency with our business. Skedulo has listened to our needs and actively incorporates them into their product development roadmaps, both from a security and functional perspective. The project team was a pleasure to work with and was adaptable to variations in Opteon's timelines caused by both third-party and internal development work.

What do you dislike about the product?

The Skedulo product is still maturing. The product is in it's growth phase. As a result we have encountered a few used cases, specifically in related to complex scheduling and optimization, that the product was not mature or dynamic enough to handle. This has caused some of our expected benefits not yet to be realised and for workaround processes to be designed.

What problems is the product solving and how is that benefiting you?

To date, we have not yet achieved a full implementation of Skedulo across our business. We planned for a pilot program and staged rollout. However, it has now been 3 months since our "pilot launch," and we only have approx. 25% of our job volumes operating via Skedulo. It is expected that a full roll out of the Skedulo platform and the other integrated systems, including a self serve booking portal and valuation workflow management platform, will take another 3-6 months. We have seen promising results and efficiency gains in areas of the business areas using Skedulo; however, we have not yet achieved the assumed benefits and have found that the system and associated "booking" processes will require additional labour overheads until functional enhancements are embedded within Skedulo and integrated systems.

Recommendations to others considering the product:

Complexity exists when integrating Skedulo with upstream and downstream systems. As the Scheduling and Optimisation features of the product are still maturing, recommend robust testing prior to Go Live and to plan for a staged implementation.

What do you like best about the product?

We like that it minimizes the manual and paper aspects of scheduling and managing our resources. The text messages are especially helpful since our resoruces are not inclined to check and respond to emails.

What do you dislike about the product?

We use Skedulo via our Salesforce application, which doesn't have the same features and functionality as the web app (i.e., scheduling optimization). There are also a lot of mouse clicks and copying/pasting, which Skedulo has minimized for us through paid enhancements.

What problems is the product solving and how is that benefiting you?

Our biggest problem was how to schedule resources for hundreds of events efficiently. The previous manual paper method was prone to errors. In 2022, we anticipate having a significant increase in the number of events requiring resources, and Skedulo will help us manage the additional resources needed.

What do you like best about the product?

Clean interface, they can build a custom deployment.

What do you dislike about the product?

It's a bit tricky to work with Skedulo to create a custom deployment.

What problems is the product solving and how is that benefiting you?

We needed dispatching software that took into account travel tem.

What do you like best about the product?

Many advanced features out-of-the-box including geo-optimization & smart routing. Also offers custom development options, which allow customers to really mold the tool into something that can adapt to their organization's needs

What do you dislike about the product?

The tool may be a bit heavyweight for those with simple requirements. It is much more than a simple booking platform - it is more of a field workforce management tool.

What problems is the product solving and how is that benefiting you?

Efficient, optimized scheduling for our medical providers by our field-based care teams. We are also using it to dispatch & route our EMT workforce. We have not fully implemented the tool yet so cannot speak to the benefits.

What do you like best about the product?

The Skedulo solution was pretty much turnkey, so we were able to deploy it quickly at a time when deployment time was critical.

What do you dislike about the product?

Some of the field customizations were not as easy to do as the documentation suggested. The Skedulo team was very willing to help, but it still took longer than it seemed like it should.

What problems is the product solving and how is that benefiting you?

We needed to schedule tens of thousands of covid19 tests for the local university students, faculty, and staff. With mass testing at the beginning of each semester and after every break, plus routine weekly screening of a subset of the population. Skedulo made this easy, and we were able to quickly download csv reports that were used to automate the process of registering people, ordering the test, and communicate the results. Later, we used Skedulo to schedule covid vaccinations for healthcare workers.

Recommendations to others considering the product:

Define any custom fields or reports up front if time allows.

What do you like best about the product?

Its ability to allow us to preset the schedule, which allows responders to independently engage customers is a great feature. The prior system required we in dispatch engage patients, adjust appointments and then relay information to responders. This system eliminates that process.

What do you dislike about the product?

1) Under the job list there is no column to see who is assigned to what. This can be frustrating when trying to assign calls as you have to go back and click on a job and then look at the map to see who is assigned to it.

2) Checking for safety is the next issue. The job icon sits overtop the responder icon and often i have to zoom in pretty far, typically to street name view to check to see if the responder's icon is flashing. There is also no audible alert. The goal is to be time sensitive so it's possible an alert may be flashing that i don't see for a while which is very unsafe. When i keep the map zoomed out to see the entire city (for example, new orleans), most of the icons are greyed out.

3) When i click on a job in the job list it does not show me the location of the visit as its supposed to on the map. I have to instead click the responder, again if i can find them, or click multiple jobs to find the specific one. For safety reasons, this needs to be enhanced. The goal is to be able to quickly identify the location / cross street/ etc for directions to assist both the responder and emergency personnel if needed.

4) No direct chat feature. There is no way to communicate with a responder about a job via skedulo. Instead we have to rely upon an external app, google chats. Issues - One: should a call need to be reviewed, you will have to scroll through the chats to find information about that call. Given the responders often do not refer to their patients via name, this can be difficult if not impossible. two: Because the responders do not refer to their patient's names via the google chat often and use "this patient", not being able to see which responder is assigned to which call in the job list requires tapping each individual listing to locate the patient.

5) When i want to see patient details or use the link to get to ready ops, i have to go to "view" and then "fields" instead of pateint contact details. Seems to be mistitled and given there are about 7 categories, is simply an annoyance. Additionally, when i do click the link in the skedulo chart to take me to readyops it often does not work and will take me to the readyops main page where i'm prompted to log in. Sometimes hitting log in will take me to the chart, other times it won't. Additionally, Under details in skedulo, there is no patient name, simply a job number, thus we are doing a lot of unnecessary cross-referencing to ensure we are in the correct patient's chart. Categories "Patient contact details" and "details" would serve better as one page.

6) For reasons unknown, the status of a call is not always accurate. This is sporadic but a responder may have completed a call but the visit may still show "at patient, etc" on my end.

7) It'd be nice to see a time of start of visit, and while not necessary for function it's helpful to gauge how long a responder is on scene. If this feature is available, it's not readily visible.

8) when i assign and unassign visits, the responders get every single notification via text and often have to refresh to see new information.

What problems is the product solving and how is that benefiting you?

It enables responders to see their schedule a little clearer than our last system. This is the biggest benefit. The auto alert feature is also helpful but could do with an improvement as it goes to the responder via text. They do not always have the ability to look at their text messages right away but if has cleared up dispatcher having to check in and interrupt patient conversations.

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What do you like best about the product?

I love that the program is clear, color-coded and easy to understand.

What do you dislike about the product?

I dislike that the program designates a set starting point for all resources and doesn't update in real time based on actual location.

What problems is the product solving and how is that benefiting you?

Skedulo helps by distinctively being able to determine what is going on with all resources at all times.

What do you like best about the product?

One of the features I like best is that I now have the ability to view responder schedules and appointment times all on one screen. Other portals that I've used in the past require to change over to a whole other screen in order to view job scheduling for the entire work day.

What do you dislike about the product?

From the map view, I just wish that the jobs would also display the name of the responder who's actively on that specific call, without having to open up each one from the jobs list. It makes it hard to keep track of a responder when multiple jobs are assigned.

What problems is the product solving and how is that benefiting you?

I've noticed a significant improvement in job planning for my responders. This improvement is thanks to the ability to view all of the day's appointments on the map. In dispatch portals that I've used in the past, the user is required to wait 30 minutes from the appointment in order to see it displayed on the map.

What do you like best about the product?

Building the system to our needs and truly making it a customizable platform.

What do you dislike about the product?

It is difficult to get issues resolved quickly. Easier access to local support would greatly assist.

What problems is the product solving and how is that benefiting you?

Scheduling patients to receive mobile phlebotomy services. We aren't benefitting financially as it is very costly. We are getting more productive through additional customizations.

What do you like best about the product?

I like how it assigns medics to a call. I appreciate the colored-coated icons.

What do you dislike about the product?

The least helpful is that it doesn't give an ETA distance from one location to another.

What problems is the product solving and how is that benefiting you?

I'm really am not having any problem and don't think I'm benefiting financially personally.