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Skedulo has an intuitive user interface and extensive support.
What do you like best about the product?
Skedulo can help customize solutions to fit my organization's needs.
What do you dislike about the product?
It takes a while to understand the entire offering of Skedulo's capabilities and documentations are sometimes not sufficient.
What problems is the product solving and how is that benefiting you?
I'm using Skedulo to optimize resource allocation and support scheduling.
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Great Customer Support
What do you like best about the product?
The thing I like the most about Skedulo is their Customer Support. They are always available and has been consistent in their promptness when answering the support tickets that we submit.
What do you dislike about the product?
There are instances where the mobile application is taking alot of time to load. Specifically the custom forms. If they can speed up the app, this will be a great advantage!
What problems is the product solving and how is that benefiting you?
We are currently working on the new version that they have released HCAO 1.158, most of the features are already working, we'll just need further review on the Job lock function.
Indispensable scheduling tool
What do you like best about the product?
Job statuses easy to follow. Native to salesforce. East to integrate what fields you want from salesforce into skedulo. Avaailability and unavailability help keep guess work out of resources.
What do you dislike about the product?
Not set up out of the box. Resources not able to add their own availability. The inability to reschedule a job after is is marked in progress (but you're able to if it's in any stage before that)
What problems is the product solving and how is that benefiting you?
Managing a mobile workforce. Solving availability issues. Streamlining our job processes. Limiting unnecessary conversations. Storage of all requisition forms with easy access.
Recommendations to others considering the product:
Look into the features and speak with the service rep and see if it can be tailored to your uses
Great Application for remote work
What do you like best about the product?
The ability to schedule our independent contracted employees to carry out our services all over the United States. Also, the ability to upload images into each job scheduled.
What do you dislike about the product?
I do wish that there was a way to have a live chat option when scheduling jobs to our phlebotomists. I also, which there was an opportunity to add personalized options to the main swimlane view of the job.
What problems is the product solving and how is that benefiting you?
The benefits of skedulo are unmatched in my line of work. I have over 100+ contracted phlebotomists all over the USA that I am scheduling appointments for and skedulo is a user friendly option.
Integrated Disability Support Services review of Skedulo
What do you like best about the product?
We find the user friendly interface allows for effective communication between schedulers and resources, the swim lanes makes it easy to see who is where and what jobs they are completing.
What do you dislike about the product?
Our resources feedback is the timeframe it takes for the Skedulo app to load, and our schedulers tell us that when scheduling a job the system glitches and doesn't always save the changes.
What problems is the product solving and how is that benefiting you?
Effective and efficient scheduling of jobs, setting tasks for resources to complete, monitoring documentation of completed jobs, and ensuring we are meeting our compliance obligations. The ability to track resource locations and ensure their safety .
Recommendations to others considering the product:
The customisation options make it simple to adapt to your business needs
Skedulo is great!
What do you like best about the product?
Skedulo has made it easy for us to schedule our maintenance technicians to go to our properties. It lets us customize the information that they can see, lets us tell them how urgent the job is, and allows us to track where our guys are at any given time.
What do you dislike about the product?
One tough thing that we have run into is the pictures and attachments section. It often errors out or does not allow our staff to upload pictures correctly. It occasionally duplicates pictures or only uploads a white square.
What problems is the product solving and how is that benefiting you?
We are able to better route optimize jobs for our technicians that are in the field. We can plan their schedules in a way that works for them and are able to provide them all the information they may need in order to complete a job
A very powerful tool for logistics
What do you like best about the product?
Skedulo helps automate our dispatch planning and services across one of our most important work forces. The support team is world class.
What do you dislike about the product?
The platform can be buggy but Skedulos support teammates are very responsive. We also need to expand the scheduling capability to include multiple user types.
What problems is the product solving and how is that benefiting you?
Automating dispatch services has improved efficiency and tracking across the enterprise. Hopefully we will be able to expand the role of Skedulo in our organization with added features.
Sr. ProducT Manager
What do you like best about the product?
Configuration through Salesforce and APIs
What do you dislike about the product?
UI is slow and not customizable to business needs
What problems is the product solving and how is that benefiting you?
Across country scheduling with our virtual clinic
Recommendations to others considering the product:
Provide more customizability with the UI.
Good program but use is complicated if you don't have Salesforce
What do you like best about the product?
The ability to see mileage for each staff member is exactly what we needed. In addition, having all availability tracked together is perfect for us.
What do you dislike about the product?
Importing all staff, then all availability, then all regions, then all tags, then all locations, then any updates is time-consuming, and we have run into several complications. From my understanding, this is all much easier from integrated with Salesforce, but we do not use Salesforce. Additionally, we have run into several issues where we haven't been able to do certain things and have had to work through several people to determine the correct settings needed.
What problems is the product solving and how is that benefiting you?
We are now available to schedule by closest to location and job tags very easily. It is quicker process than the manual version we had previously. Replacing declines and no shows is also much easier.
Sr. Business Operations Manager-Mobile Phlebotomy
What do you like best about the product?
It is very user-friendly and basic. We are able to filter and pull reports on all fields.
What do you dislike about the product?
Missing some basic features. Hard to get in touch with the team when there are issues. Still requires alot of manual work by our team.
What problems is the product solving and how is that benefiting you?
We are scheduling and dispatching resources to complete mobile blood draws for patients. The benefits are ease of use.
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