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Overpromised under delivered
What do you like best about the product?
I like the ux design for the web app and the fact that the tools represent a full suite
What do you dislike about the product?
The syncing issues with our system have made our launch with y'all difficult
What problems is the product solving and how is that benefiting you?
We are using it as a operations and logistics tool for on demand medical professionals to visit patients in their home. Skill based routing has been realized through y'all
Recommendations to others considering the product:
Make sure it is replacing all your needs, syncing with an existing system is an issue
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G2 Review by Leanne Erasmus from The Universal Group
What do you like best about the product?
I love that we can customize fields to meet our requirements. I also love that the system has visual features for our right-brain dominant individuals. The visual colour changes and options to display different job statuses easily catches a dispatcher's eye and ease the stress on our eyes.
We can also pull a lot more analytic information that we were never able to. Skedulo allows us to increase our detailed audits to optimize our business where necessary.
Features such as "Mass Notify" is fantastic!
We can also pull a lot more analytic information that we were never able to. Skedulo allows us to increase our detailed audits to optimize our business where necessary.
Features such as "Mass Notify" is fantastic!
What do you dislike about the product?
With all of the customizations, we also run into many bugs. We ran into more bugs than I expected to; some bugs were not able to be solved as the Skedulo Support team couldn't replicate the issues
What problems is the product solving and how is that benefiting you?
I always try to solve a reported bug first before submitting a support ticket to Skedulo.
Within our business, Skedulo allowed us to free up a lot of manual processes; for example, we can now pull all of our employee's availability dates within the Analytics console instead of manually conducting a count. The Skedulo Mobile App aids our field employees to receive all of their job information right on the app, including the foreman's details and the ability to navigate to the job location. This eliminates the constant questions our dispatchers receive daily from field employees
Within our business, Skedulo allowed us to free up a lot of manual processes; for example, we can now pull all of our employee's availability dates within the Analytics console instead of manually conducting a count. The Skedulo Mobile App aids our field employees to receive all of their job information right on the app, including the foreman's details and the ability to navigate to the job location. This eliminates the constant questions our dispatchers receive daily from field employees
Recommendations to others considering the product:
Skedulo will optimize your business software into one single system. The features in Skedulo will optimize the worker's times by minimizing manual processes within the company.
Using Skedulo has completely transformed our business and taken us to the next level
What do you like best about the product?
I love the functionality of the system; I love the support that is offered within it. The communication it has brought with us and our field workers has been detrimental to our business.
What do you dislike about the product?
It's challenging for us to customize the product, however, it brings us to an understanding to take a different perspective on the product, which could help our business in the long run.
What problems is the product solving and how is that benefiting you?
We are solving the communication gap between us and our field workers. We are also reducing our manual processes within the organization. There are massive benefits to having a system that integrates with our other platforms!
Skedulo is not very user friendly. Too much room for error when scheduling appointments.
What do you like best about the product?
I like how patients can see their scheduled appointments in their time zones.
What do you dislike about the product?
I don't particularly like how long it actually takes to schedule an appointment, too many clicks. Also do not like how you have to select the providers' time zone to schedule. It's not easy having to remember every provider/nurses time zone when they are spread out across the country. Also, wish there was an option to control appointment reminders, not every appointment scheduled needs them. Also wish patients were not able to respond to our direct emails from appointment confirmations/cancelations. Lastly, I wish the cancelation emails actually stated the date and time of the appointment canceled so it does not cause confusion.
What problems is the product solving and how is that benefiting you?
I find myself having to constantly refresh and/or log out to schedule an appointment.
It is nice to work with but it would be helpful if different types of apts could be color coded.
What do you like best about the product?
I like that time zones for patients can be converted to their time zone.
What do you dislike about the product?
I do not like that we have to use two separate systems, Skedulo to schedule and Athena to see the charts. Would be nice if it was all one program.
What problems is the product solving and how is that benefiting you?
Patients are notified of their apt in their time zones which is really nice to have. We have had issues with notifications being sent too early or not at all.
Skedulo/Level2
What do you like best about the product?
Viewing appointments in specific time zones in the swimlane view is helpful when scheduling patients in various time zones. This leaves a lower margin of error when scheduling.
What do you dislike about the product?
Skedulo does not always automatically roll appointments to our EMR system, Athena. Due to this, we have to cancel the appointment and re-enter it, which sends alerts to patients and causes confusion.
What problems is the product solving and how is that benefiting you?
There are various search options when looking for cancelled appointments which is helpful. Being able to see a patients time zone when scheduling in a providers time zone which is different than patients is helpful to schedule appropriate time for patient.
Recommendations to others considering the product:
There are many different views when scheduling. It's helpful to be educated on all views prior to use to determine most efficient method for each individual. Time zone options can be helpful to minimize scheduling errors. We utilize Amazon web service with Skedulo which has gone down twice and affected Skedulo. Overall, once you get used to the system, it's easy to use and easy to view schedule info you are looking for!
Clinic scheduling
What do you like best about the product?
It is really easy to add unavailable time under the calendar.
What do you dislike about the product?
Swimlane visibility. If the view were larger, it would be easier to see. It works properly just looking for ease of visibility. It would be great to have a different view.
What problems is the product solving and how is that benefiting you?
All is good! No problems, team is quick to resolve. N financial benefit.
Recommending Skedulo
What do you like best about the product?
Integration has been smooth and the working with the product and engineering team is fun
What do you dislike about the product?
Webhooks can have more filters and prevent spamming for every change
What problems is the product solving and how is that benefiting you?
Scheduling between patients and customers
Skedulo does what it is intended, it tracks us on the road which is a great safety feature.
What do you like best about the product?
I like it because it can track where you in real time which is useful for safety and also for the admin to check where you are if a client has called and is wondering if you are on the way to the appointment.
What do you dislike about the product?
Sometimes there are a lot of issues which the button to complete or progress the job. I have to press it twice and double check it at the end of the day to see that all jobs have been properly completed.
What problems is the product solving and how is that benefiting you?
It helps to organise my jobs for the day and allows my managers to see what I have planned for the day so that they know I am working as I should and not slacking off.
Recommendations to others considering the product:
Allowing you to edit jobs on the actual app and make changes. I would also reccommend that it uses less battery when running in the background.
Skedulo for a Virtual Clinic
What do you like best about the product?
Ease of use when scheduling an appointment from the web-based program.
What do you dislike about the product?
The main dashboard is a calendar that shows a list of Job IDs vs patient names or provider names. Skedulo, although helpful, is still not quite ready for clinical use. Even the question below where it asks "For which purposes do you use Skedulo" doesn't include clinicians or members/patients!
What problems is the product solving and how is that benefiting you?
Finding a scheduling system that takes into account time zones has been a huge hurdle for our virtual clinic. Thankfully we were able to find Skedulo to solve that need.
Recommendations to others considering the product:
Overall good product; be wary about using it in a clinical format.
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