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Functional App
What do you like best about the product?
It's very easy to track our employee's logins and outs and it helps us see when jobs have been completed by our technicians.
What do you dislike about the product?
Wish it was a bit easier to assign a full days schedule to another person without having to go job by job. Perhaps a button asking to move all jobs in a day would be helpful.
What problems is the product solving and how is that benefiting you?
Skedulo helps out technicians know when and which accounts to visit each day. Having them log in and out of accounts helps us track their productivity out in the field, as well as allow us to show accountability/proof of their visits to clients.
Excellent Salesforce Integration
What do you like best about the product?
Cost effective dispatch solution that integrates into Salesforce. Reliability of the software has improved greatly over the last year with very little downtime.
What do you dislike about the product?
This might be strictly our own use case - but Skedulo's custom built solutions is both it's boon and bane. As it's essentially required to have a Salesforce consultant build out your version of the software, you essentially get stuck with the platform that was built for you without taking the time/money to overhaul it.
What problems is the product solving and how is that benefiting you?
Skedulos web based swimlane is pretty nice and user friendly. Our new coordinators can understand it very quickly.
Good solution for appointment scheduling integration
What do you like best about the product?
The Skedulo APIs made it fairly straightforward to integrate with existing systems. We were able to easily connect from our own applications to create scheduled appointments. We also liked how Skedulo can support multiple geographies.
What do you dislike about the product?
For us, the field service piece was not super necessary and so we do not use it at this time.
What problems is the product solving and how is that benefiting you?
Appointment scheduling and dispatch.
Happy customer!
What do you like best about the product?
Userfriendly, navigation, integration with zendesk
What do you dislike about the product?
No standard confirmation email options unfortunately
What problems is the product solving and how is that benefiting you?
Creatin a uniformw ay of working, more insights and overview realtime and historically
Recommendations to others considering the product:
Investigate what you really need, what you would like to have optimise straight from the beginning.
Great logistics platform
What do you like best about the product?
For our integration, I like the fact that our CRM is the source of truth, and we don't have to worry about the two systems being out of sync. Field configuration and customization is a breeze, and the UI/UX is great as well.
What do you dislike about the product?
I think there could be some improvements in terms of dashboards and reporting. Sure, we can create the reports in our CRM, but we have certain users that only use Skedulo.
What problems is the product solving and how is that benefiting you?
We are using Skedulo to schedule and assign resources based on territories. This has allowed us to see better success rates of job acceptance since we are sending to very specific regions.
Recommendations to others considering the product:
n/a
Vitra Health Skedulo Review
What do you like best about the product?
Ability to report and connect it with Salesforce.
What do you dislike about the product?
Inability to easily add fields to contact pages.
What problems is the product solving and how is that benefiting you?
Tracking staff availability, and compliance with required visits.
Powerful dynamic neat scheduling console yet no identity to feel associated with
What do you like best about the product?
I like how fast and convenient the scheduling feature is. I like the automation. It helps me with manpower cost. Very high efficiency.
What do you dislike about the product?
I feel like there's no unique feature. It's like every competitor. It's why I mentioned no identity to associate with
What problems is the product solving and how is that benefiting you?
Scheduling, workforce collaboration, real-time assignment and updates
Evolving Product and Team
What do you like best about the product?
Skedulo had a skilled project implementation team that worked with our company to satisfy our unique requirements to drive efficiency with our business. Skedulo has listened to our needs and actively incorporates them into their product development roadmaps, both from a security and functional perspective. The project team was a pleasure to work with and was adaptable to variations in Opteon's timelines caused by both third-party and internal development work.
What do you dislike about the product?
The Skedulo product is still maturing. The product is in it's growth phase. As a result we have encountered a few used cases, specifically in related to complex scheduling and optimization, that the product was not mature or dynamic enough to handle. This has caused some of our expected benefits not yet to be realised and for workaround processes to be designed.
What problems is the product solving and how is that benefiting you?
To date, we have not yet achieved a full implementation of Skedulo across our business. We planned for a pilot program and staged rollout. However, it has now been 3 months since our "pilot launch," and we only have approx. 25% of our job volumes operating via Skedulo. It is expected that a full roll out of the Skedulo platform and the other integrated systems, including a self serve booking portal and valuation workflow management platform, will take another 3-6 months. We have seen promising results and efficiency gains in areas of the business areas using Skedulo; however, we have not yet achieved the assumed benefits and have found that the system and associated "booking" processes will require additional labour overheads until functional enhancements are embedded within Skedulo and integrated systems.
Recommendations to others considering the product:
Complexity exists when integrating Skedulo with upstream and downstream systems. As the Scheduling and Optimisation features of the product are still maturing, recommend robust testing prior to Go Live and to plan for a staged implementation.
Skedulo Review
What do you like best about the product?
We like that it minimizes the manual and paper aspects of scheduling and managing our resources. The text messages are especially helpful since our resoruces are not inclined to check and respond to emails.
What do you dislike about the product?
We use Skedulo via our Salesforce application, which doesn't have the same features and functionality as the web app (i.e., scheduling optimization). There are also a lot of mouse clicks and copying/pasting, which Skedulo has minimized for us through paid enhancements.
What problems is the product solving and how is that benefiting you?
Our biggest problem was how to schedule resources for hundreds of events efficiently. The previous manual paper method was prone to errors. In 2022, we anticipate having a significant increase in the number of events requiring resources, and Skedulo will help us manage the additional resources needed.
Nice Product
What do you like best about the product?
Clean interface, they can build a custom deployment.
What do you dislike about the product?
It's a bit tricky to work with Skedulo to create a custom deployment.
What problems is the product solving and how is that benefiting you?
We needed dispatching software that took into account travel tem.
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